“ Food Type: / City: Camberley „
I was very disappointed not only with the quality of the food which was over priced, but also with the service which was of a very poor standard.
I was part of a group of four, we ordered our starters three of us had fried breadcrumbed prawns which looked like something you would find in the party food section at Tesco and at £6.95 were poor value, the other member of our party had fish cakes which we were informed were tasteless.
For the main meal two ordered lamb shanks which arrived a full five minutes before their vegetables which were in complete, as the sauté should have included olives & tomatoes but came with neither, my wife ordered the sea bream which was very small also with sauté potatoes but she got roast potatoes, I in turn ordered fillet steak which again was very small with sauté without rosemary but they arrived with rosemary,and had to be replaced with french fries,when you consider the cost of the steak with peppercorn sauce cost £22.95 + £ 3.20 per portion of vegetables this was a poor value,we also asked if we could have some asparagus as it was on their Christmas menu but this was refused ,we then asked if we could have some fried courgettes which were not on the menu, we were informed we could, but would have to wait a further 30 minutes, being the restaurant was almost empty which should have been an indicator as it was a Saturday night we said no but would have green beans instead, needless to say the green been had to be returned as they were cold.
Even when the wine came it was wrong as we had asked for prosecco and received the house white, the waitress seemed to not have a clue even down to the fact she did not know what the vegetables of the day was.
For desert I ordered crème brulee with amaretto which was noticeable by its absence, in fact all the deserts looked like something you would find in the freezer section of your supermarket not a supposedly Italian restaurant.
We also were informed the following day that our friend who had the fish cakes was sick all night which is very concerning.
I have had far better in Zizi for a fraction of the price and strongly suggest you give this establishment a wide birth and never dine here
This meal cost us £180.00 and we all feel cheated by not only by the poor service but by poor quality food, clearly this restaurant employs a cook not a chef whose only ability is to only re heat frozen food, the floor staff are incompetent and in this tough economic climate if this restaurant continues to offer such a poor standard it will surely go out of business
This is the first time we have eaten here, and it was a perfect evening.The staff were friendly and efficient, the food was excellent and the wine was great.We would certainly recommend it, its classier than the otherrestaurants in town.
This restaurant is one of the best in Camberley, a pleasant change from all the other chains. The staff are friendly and efficient and the quality of the food is excellent. We have also been to their fabulous themed evenings which are particularly impressive and fantastic value for money!! Would certainly recommend this restaurant.
Dreadful!! Not a pleasant experience. Waiting staff were excellent under the circumstances. Management appalling, blaming the customers for their inability to serve food in a reasonable timescale. Will never return there and will certainly not recommend it.
Alcatraz has to be the best value restaurant in Camberley. Have now used this eatery a least five times in last year and the food and presentation are both excellent.Most other non big chain local food places are overpriced and service levels poor. The staff are friendly and accommodating and don't impose themselves on you giving you time and space to enjoy your meal. This is one restaurant you do not question tipping for service, which I have to say is always gratefully acknowledged
I had eaten at this restaurant twice before back in 2005 and the food and service was very good. not excellent but for this type of restaurant it was above average. fast forward two and a half years. We went back on a Saturday night. We walked in and gave our name as we had made a reservation. the waitress looked around the restaurant and then asked us to sit at the table nearest the front door. It seemed as though they hadn't even reserved a table for us. As it was particularly cold and windy that evening I asked if we could sit away from the door and the staff seemed very unwilling to accommodate us. The restaurant had only two other tables in use at this time. Eventually we were offered a table at the back of the restaurant and we gladly accepted it.
We were not asked for our coats and as there were coat racks right next to our table we hung them ourselves. our first
interaction with our (first) waitress of the evening was her coming over, not even saying hello and telling us that she would be moving our coats to different hangars because they all had numbers even though the tables weren't numbered and we had put them on the wrong hangers, as if we were supposed to know better. Two of our party ordered gin and tonics. two minutes later another waitress came and asked if we wanted to order drinks. The gin and tonics came in whiskey glasses and were ready mixed which was disappointing given the price and the fancy looking bar at this restaurant.
We ordered the mixed bread to tide us over while looking at the extensive menu with one waitress. again after ordering another waitress came up to us and asked if we were ready to order. I
remember the last time there were three types of Italian bread on this dish one of which was a lovely warm wholemeal loaf but this time we got two types, both white, cold and very plain tasting. No drinking water was offered so we had to ask for that. While we were reading the menu and eating the plain bread both waitresses and the manager came to the table separately to ask if we were ready to order. It is clear there is zero communication going on between the staff.
We ordered our main courses (none of us fancied any of the overpriced starters) with one of the waitresses and as we were still drinking our aperitifs, asked if the red wine could be brought out with the main course. two minutes after ordering, the same waitress brings out the red wine and asks me to taste it as i'm nursing a gin and tonic. very, very unprofessional. she fills up our wine glasses and walks away. minutes later the male manager comes to our table and even though I was in mid conversation to my mother interrupts and says, "how do you want the tuna cooked?". clearly the waitress had forgotten to ask my mother that and the manager was too rude to ask politely. a few minutes later two waitresses return with the cutlery for fish and steak and lay it very awkwardly. the restaurant was filling up now and that seemed unnecessary; two staff for two knives. They didn't even take away the mountain of unused cutlery from our table.
So our main courses arrive, in a reasonable time I will admit. My fillet steak was a nice size and had a decent helping of pepper sauce, salad was plain and uninteresting. The tuna with king prawns also looked good although it was more well done than medium rare. Another guest had lasagna which looked very ordinary although I'm told it was tastier than it looked. There was no salt and pepper on the table and we had to ask for fresh black pepper, also there was no fresh parmesan which is sinful for an Italian restaurant. Main course finished and cleared away we went through the double act of being asked if we wanted desserts by both waitresses, which we didn't but two Irish coffees were ordered at an expensive £4.20 each.
After that we were left for 20 to 25 minutes in the far corner of the restaurant until we had to flag someone down to ask for the bill. literally within a minute another waitress who I had not even seen all evening came by the table with the bill in the little leather book and just threw it down on the table as she walked off towards the toilets. That is not the way you ask for someone to pay nearly £90 for a meal. As soon as our credit cards saw daylight the manager was there at the table, with not a smile nor a word to take our money. We asked if the waitresses were new to the job and he said one of them had been there over a year which was surprising to us. He turned quite confrontational at that point asking why we were asking about that. So we got up and got our own coats without anyone asking to help and we left without anyone really noticing or caring. It was the first and hopefully only time I insisted to the group I was with that we were not leaving a tip for the truly awful service. This restaurant was good two years ago but the old staff are gone, the food and wine are at least 40% too expensive and I would advise everyone to stay away and not give these people your money because this restaurant has the worst service I have ever experienced anywhere in the world.
I have read some of the comments about Alcatraz, first of all I want to say that the first bad review seems to be very personal, I am a local resident from Camberley, I have been to Alcatraz many times with my parents and friends and I have never experienced such a bad service as this person describes in his review.
I do not know what yourintentions are but I wanted to tell you that You are doing a bad thing leaving such a bad review about Alcatraz.and I also thing you are wrong.
It is very easy to writte bad things about others, especially on places like the internet.
I love the place and I will go there again and again.
But this is only my opinion...
By the way, I too think it is much beter than Pizza express.
Happy new year to you all.
I have eaten here 3 times now with my girlfriend, and we are delighted with the food, with the atmosphere of the restaurant and with the attitude and service of the staff.We found it almost impossible to fault the evening - just that one of the desserts we chose was not available (second time that happened!) We will go again and probably again!
we were extremely disappointed with the meal and the attitude of the manager, which was very poor when we complained.
You're supposed to be an italian brassarie and your waiter could not locate Naples on the italian map....
your pasta was tepid and tasteless, your wine is £25 too dear - we asked for a wine and were given an expensive bottle without knowing the price. the chips were wet, the lasagne was salty.
we do not recommend this restaurant at all and felt thoroughly disappointed.
Camberley is not short of restaurants. Almost every taste is catered for. In most cases you are spoiled for choice. If you are a fan of Indian food you could eat out just about every night for a month and not try the same place twice. The same is probably true for Italian. Whilst Indian restaurants seem to remain a fixture, Italian, with the exception of those with a high reputation, seem to change management on a regular basis. A location in question is Obelisk Way, the small courtyard at the entrance to the Main Square shopping precinct. There has always been an Italian restaurant here but they seem to come and go at intervals. I have never understood why. The location is as good as any in the town centre. Other restaurants, Italian or otherwise, seem to do quite well. The last one to occupy this spot was one we had used on several occasions and had found good for a night out or lunch when shopping. Anyway, it closed and in its place we now have an Alcatraz Brasserie. The Alcatraz Group (www.alcatrazuk.com) are based in Bournemouth and have a number of establishments in the Bournemouth and Poole area. These are not restricted to restaurants. They own bars, nightclubs and even a wine and beer outlet. Their furthest flung outpost was Winchester so opening in Camberley took them the furthest from home so far. They describe their brasseries as "Italiano Moderno", whatever that means. Perhaps it's their version of "Nouvelle Cuisine" although, knowing the Italians, they wouldn't put up with the minute portions that such establishments seem to get away with whilst still charging astronomical prices. I had noticed the restaurant whilst in town and mentioned it to my daughter, home on one of her irregular visits from
her live-in job in Tadworth. Coincidentally she and some friends had plans to visit it one evening so I was interested to hear her opinion. She reported that the place was good and certainly worth a try. Our return from our recent 25th Wedding Anniversary cruise (review being written) also coincided with my birthday so the Love of my Life decided to take me out for a meal and the Alcatraz was chosen for the event (please, no jokes about life sentences). The restaurant has been developed into a single large room. The outward facing wall is entirely floor to ceiling windows that can and are opened onto the street, mostly at lunchtime. This works well as the area in front of the restaurant is pedestrianised and here you may sit at a table "al fresco" if you wish. Inside the décor is white all over with the walls occupied with paintings. One painting in particular seriously upset my wife. She was convinced that it represented a group of people. The problem was that, if that's what it was supposed to be, it was on its side! As the painting was signed and the signature was at the bottom one assumes the artist had other views as the the subject, or maybe he just likes to annoy people! As I had my back to it it didn't bother me. A word of warning when you arrive, there appears to no distinct no-smoking area. We weren't asked if we had a preference and to be honest I forgot to enquire. It wasn't until someone started smoking at another table nearby that I remembered. Fortunately they were just far enough away that we weren't disturbed by this customer's foul addiction. If we return I shall make a point of finding out if they have a policy. The selections on offer were typical of those to be found at many establishments that would not necessarily declare themselves Italian. T
;here are, of course, the obligatory Pizzas and Pasta dishes so I suppose on those terms we can agree on the "ethnic" definition. On this occasion we decided that we would have a "fishy" night, but first we would eat. (Sorry, couldn't resist that). My wife chose as her starter the "Gamberi impanati", breaded butterfly king prawns, deep fried and served with chilli jam. The dish was enjoyable although the chilli jam did seem a little "laid back"! I had the scallops special and it was excellent. We also ordered our favourite Garlic Bread ("Bruschetta con aglio") which, as the name implies was French bread style rather that a pizza bread base. I have to say I do prefer the latter, but that's just my taste. More to the point, it took some time to arrive, by which time we had almost finished our starters. As we were choosing fish dishes on this occasion we chose a bottle of Le Rime, a white wine composed of Pinot Grigio and Chardonnay grapes, from the Italian producer, Castello Banfi. Yes, I know that this "White with Fish, Red with Meat" thing is vastly over-hyped. I've had red with fish and found it entirely appropriate. However, white it was on this occasion. Le Rime is, in my opinion, an unexceptional though inoffensive wine. Not sure I would chose it again. For the main course my wife chose the Sea Bass ("Bronzino al limone"), which was cooked in a parcel and arrived at the table as it came out of the oven. Most restaurants make the effort to "unwrap" your dish for you so as to avoid their guest risking scalding themselves on the steam as the wrapping is removed. Not here! I chose the "Gamberoni in umido", Sauté king prawns done in gar
lic butter, lemon, brandy and white wine. This was excellent. With initial aperitifs, desserts and coffee for my wife the whole came to just £80 for the two of us. I needed to "make use of the facilities" during the evening and was amused that the toilets were located upstairs past discarded paint pots and black bin liners full of linen waiting to go to the laundry. Clearly no effort spared to provide the customer with "memorable" experience here then! Would we go again? Probably. In all the food was generally good. The service was "variable". The atmosphere was pleasant. Next time I would make a point to enquire about the non-smoking arrangements. I would also hope that the waiters will have had a little more training in customer service. It would be unfair to judge on just one visit but, if typical then Alcatraz will struggle. There are just far too many really good establishments in Camberley for the mediocre to survive. Capital letters courtesy of: http://www.chuckleweb.co.uk/fixit.php