“ Newcastle-Under-Lyme / Staffordshire „
Simply discusting... their was hair wrapped arround all the chips..the food looked as though it had been their all day...What bit of fruit was on display was dry and mostly not even ripe!..the chocolate fountain wasnt working (but because their was chocolate in the bottom of the tray it was still in use) unhealthy tbf .. the service with a smile was none existent! .. the staff were quiet rude and when i told them about this unpleasant experience she was snotty and did not apologise. .and to top it off I got overchargedquiet simply will NOT go their again..
I can confirm there hasnt been a dead dog or cat found in the freezer its just a rumour which is damaging the business. To be honest Im sick of people asking me, its rediculous. An employee has told me It has happened to a restaurant with a similar name (not in Staffs) and it has spread from there.
I've just heard that Environment Health have been called in again to this place and they have found a dead alsation dog in the kitchen!!!
Went to this restaurant recently. It looked nice inside, quite cosy, first impressions were good. We had booked a table for about 12 of us and we sat in the bar area waiting for everyone to arrive. It did not take long before they told us that our table was ready.
I went up to the buffet and found there was alot to offer. A variety of different starters including duck and pancakes (my favourite), lots of main courses and sweets. They even had a sushi bar. I couldnt wait to get tucked in.
The starters werent bad but on closer look at the main courses, they looked like mush. It seemed that they had been standing there for so long. We went on a Friday night so it wasnt like it was because the food was standing there for longer because not many people were eating. The restaurant was packed. I then saw a waiter bring out what was supposed to be a fresh full bowl of noodles but they looked just as unfresh as the last of the bowl that was standing there before.
Neither did it taste fresh. So even though i love sushi, I didnt attempt to try it just incase. The sweets were nice though and a big variety of them. So I guess I enjoyed my starters and sweet.
I have read some of the other comments on here about the staff being abrupt. I didnt get that impression. I cant remember them being really nice but I cant say they were horrid either. I did feel that they were too ready to take away your plate though, but in a buffet restaurant i think thats good, because its all you can eat and you can get fresh plates at anytime.
Prices for adults
Mon-Thu: 12:00-14:30 £6.90 and 18:00-23:00 £12.90
Fri-Sat: 12:00-16:00 £6.90 and 18:00-23:30 £13.90
Sun: 12:00-17:30 £9.50 and 18:00-22:30 £12.90
They also do offers such as 4 dine for the price of 3 before 12th Nov 2009
And for Birthdays with parties with 10+ the birthday person eats for free
With the Mother in Law visiting and my skills as a Domestic Goddess somewhat lacking, there was only one option - take her out to an 'all you can eat' buffet so that she doesn't need to eat for the rest of her holiday!
Buffet Island was the place eventually chosen which is a half hour journey from our home, but well worth the short trip. It is advertised as being one of the largest Chinese buffet restaurants in Staffordshire which surprised me as I wouldn't imagine there would anywhere bigger in the county! The restaurant was huge, with every inch of space carefully planned to fit in as many tables as possible.
The restaurant is situated just off the Milehouse roundabout going out of Newcastle (under Lyme) town centre on the Liverpool Road. There is a car park surrounding the restaurant which you would expect to be ample as it's not particularly small but, at 8pm on a Saturday night, we ended up circling the car park for quite a while before a space became available. There are notices inside saying that overspill parking is available outside the garage/Subway over the road, although it might have been more helpful if those signs were visible outside!
Inside the restaurant was absolutely packed with a party of 28 waiting for their table to become available in the bar/seating area. As a pre-booked table of 3, we only had to wait for a waiter to seat us for a couple of minutes. Drinks order taken, we were left slightly bemused wondering quite how the set-up worked although we quickly headed over to the food and worked it out for ourselves - grab plate, pile food on and eat! It would have been no great hardship for the waiter to say 'Help yourselves to food whenever you're ready' or something similar, so that it's clear that you don't need to wait for plates to be brought to your table. I noticed other tables looking a bit hesitant on arrival and glancing around trying to work out the process. The staff were very, very busy but the restaurant seemed to be run with great efficiency and it was just people doing what was needed quickly, rather than people running round in a blind panic! This does mean that it can be difficult to attract attention to place repeat drinks orders or ask any questions, but dirty plates seemed to be cleared away within the blink of an eye.
On to the food... The restaurant is entirely self-service hot buffet with no option to order from a menu at all. The food counters were well laid-out to ensure that there should be no queuing or bottle-necks forming and, probably because of the sheer number of customers, food was constantly being replenished and everything seemed hot and freshly prepared. There was an area where certain items seemed to be freshly cooked (to individual tastes) which was set aside slightly from the main buffet area.
Starters were plentiful and there was plenty of choice, even for a fussy seafood-eating vegetarian like me. The vegetarian spring rolls were lovely and I enjoyed the hot mushrooms too. Some of the items weren't to my personal taste but there is where the idea of a hot buffet comes into its own, as you don't feel obliged to eat something that you're not keen on and can just try little bits of everything that takes your eye and go back for seconds of the best stuff! I wasn't too keen on the Sesame Prawn Toast, simply because it contained far too much prawn for my tastes and was a bit 'meaty.' I'd imagine this would be a bonus for most diners though and it indicates that there hadn't been any scrimping on the ingredients front. The prawn crackers weren't exactly melt-in-the-mouth fresh, as you'd usually find from a made to order Chinese restaurant, but were certainly pleasant enough and not at all stale.
There was lots of choice for the main course although I found the vegetarian options plentiful but somewhat uninspiring. (Lots of variations on the good old stir-fried veg!) Nonetheless, it was tasty and enjoyable and I had plenty to see me more than satisfied. My husband and MIL particularly enjoyed the Chilli Beef although both commented that it was very hot. The usual selection of classic Chinese restaurant dishes were available with plain chow mein, chicken fried rice and egg fried rice on ready supply.
The best, and most surprising, aspect of the food on offer was the array of desserts available. I find pudding in Chinese restaurants is usually a bit limited - with banana fritters and ice cream being the standard fare. Buffet Island had a massive selection of gateaux, fresh fruit, puddings and even a chocolate fountain available. My Mother in Law particularly enjoyed something resembling a Rice Krispie cake but I was too busy eating a selection of fruit to try any. Before I sound too virtuous, I should probably admit that I'd already eaten two gateaux and the fruit had been dipped in the chocolate fountain! Admittedly, the chocolate fountain tasted of cheap cooking chocolate but I'm a girl of cheap tastes and found it palatable.
All in all, we all enjoyed our Buffet Island dining experience. The food cost £14.50 per head with children eating free, although we'd left our little darlings at home. It's not the sort of restaurant that you'd choose to go to for its relaxing atmosphere and ambience, as it's very busy with a lot of activity and swift turnover of tables and you aren't going to get a personal level of service given the nature of the restaurant. For a good value Chinese meal and the opportunity to try out lots of new dishes and walk away feeling absolutely stuffed, it can't be faulted.
Buffet Island, Milehouse, Liverpool Road, Newcastle under Lyme, Staffordshire. ST5 9HP.
Telephone 01782 633 663
i have too heard the adverts and they always mention the height requirement for kids, i have been twice on a evening and on an afternoon, i agree with the fact that on our first visit we we not told what to do and sat there a bit helpless untill we asked, but he food is delicious,i have a 2 and 3 years old which i don't have to pay for and they love it!! i have taken them to a few other restaurants in the area and still get the same it not as nice as the "proper" restaurant lol we will be going back :-)
All Chinese buffets are more or less the same depending where abouts you are in the country. Being Chinese myself, Chinese food from your local take-away or restaurant isn't really Chinese food as such as it is cooked & catered for the western palate. But having said that there are dishes cooked using ingredients that Chinese people would use in their own home i.e. black bean sauce & oyster sauce but not necessarily the same way in take-aways & restaurants.
Buffet Island (BI) dishes aren't that bad at all considering it caters for inhabitants in a town district, what I meant by that, if you were to go to a buffet restaurant in a city with a large Chinese community you'll find the dishes there will be slightly different. BI can rustle up dishes similar if not the same as those in the big cities to which I give them top marks for. Most importantly to me is the salt & mono-sodium glutamate (msg) content, after consuming high quantities of the fore mentioned you can get extremely thirsty. Unfortunately, buffet establishments may add alot of salt to ensure the customers order more drinks and msg have the undesirable effect, too. I wouldn't say BI do not add alot of the two but one can get thirsty afterwards, I've been to other buffet restaurants where the dishes were so salty it almost tasted bitter.
As for the service, hhhmmmm. Chinese people are known for their good & polite manners but when it comes to customer service, unfortunately, a good percentage of them do not know the concept of customer service. Generally if you're being served by the owner or manager you 'should' get treated pretty well but if you get a rude member of staff it's not because they don't like you it's the way they are, it's nothing personal. But there again manners do not cost anything. If you want to experince BAD customer service then you should try a Chinese restaurant in central London called the 'Wong-Kei', and then you compare that to BI, I'm quite sure you'll changed views about BI.
The best buffet restaurant I've been and still going to is the 'Tai Wu' in Manchester. They have more selection of dishes than BI, it doesn't make you thirsty afterwards & it's cheaper. Not many Chinese people go to these buffet establishments as we know it's not true Chinese dishes but at Tai Wu you'll find alot of young Chinese eating there not because it's cheap but because of some ingredients used like 'white fungus' & 'woodears' that they would expect from a proper oriental dish.
Overall, BI is not a bad eatery & I would recommend it as a local restaurant but when it comes to the children prices it can be a pain in the neck and certainly need to be looked at in order to keep all parties happy.
I went to buffet island for my daughters 11th birthday on 29th April. She took 9 friends with her all the ages of 10 and 11.
On arrival all childrens heights were measured and 6 were charged adult prices and 4 childrens prices. I was disgusted that for a childrens party who are all in the same class at school they can differ the prices due to a couple of cm difference in height.
Buffet Island advertise on the local radio station to bring your children etc but mention nothing about the children having to be under a certain height to be charged a childs price.
For anyone who is thinking of taking there children to buffet island, I would certainly rethink or make sure that they are under 1.40cm. 1.41cm and you pay an adult price. My daughter is 10 and is charged adult price because she is 1.42cm high. This must mean she eats as much food as her father and is charged the same as him! Does this mean if you are a small adult you pay childrens prices!!
I wont be returning to buffet island and would recommend anyone to think if they are taking any children.
I booked a table for my family on a Saturday night. The place was over crowded. The price was £15 per person - not the £7 I had read. The food was the salty,gluey type you get from cheap takeaways. Drinks were very expensive and we felt under pressure to eat up and get out to free up the table.When it came to paying, I was asked if I'd like to leave a tip. What for? It's all self service!I wouldn't recommend this place to anyone.
I have ate chinese food for 30 yrs all around the globe, this place is the best ever, loads of choice, cheap clean friendly makes me shake with nerves, because i cant wait to get in & eat that mouth watering food, people who complain should go and have there head looked at" or are fish & chip people who should stay at home, thank you buffet island i could not live with out you" thankyou to all the staff for a second to none service.(max stoke-on-trent)
my partner and i went on a saturday night. food was ok but all you could taste in the curry sauce was pepper and the shredded duck soup just tasted of water. not much to choose from. the service was really poor.our table was just filling up with unclean plates and no1 was removing them! the staff gave more attention to a bigger table. so the staff need to treat all the customers the same no matter what! didnt get ask if we were ok. when we paid they just gave us the bill and took the money. didnt get a bye or thank you for coming. the staff is the biggest problem at this place!
omg what a place. I was told about this venue by my friend who had been several times and recommended it to us. I was very impressed. The parking wasn't very good and we found it very hard to find a space.
I loved the food. Its an all you can eat place and for a set price you can go back as many times as you like. The meal cos us around £7 each. The drinks were expensive though as they were about £2 for a glass of coke.
I want with my partner and two young children. The staff were very friendly but did seem to be in a rush to get us out and ready for the next person. We didn't have to pay for our children to eat as they were both under 4. The selection of food is great and I found loads of the Chinese dishes I have grown to love. I like the fact that they have a grill etc at the back where you can get the staff to cook any meals that you like but it is not out. The puddings are great and my children really loved the choc fountain.
Abrubt customer service, unclean cuttlery, salty tepid food, I had to cleanse my soul by running to the Yang Sing.
I went to Buffet Island on Saturday evening with my wife and some friends. The service and food was great but the chap dressed in a red jacket who we assume was the manager was quite rude and condescending
We booked a table for 6 but at the last moment 2 of our friends had to cancel leaving only 4 of us.
We arrived and told a waiter who told the manager and he said we should have told him immediately and we would have to sit at a table for 4 . The problem there was that the table would not accommodate my wifes slim wheelchair , I could not sit next to her. The manager did not hide his annoyance at this . After quite a bit of debating with him he agreed, reluctantly, and put us at the original round table for 6
It took the shine off the evening , but as mentioned before the waiters and waitresses and the food was very nice