Newest Review: ... - this costs around £12.50 and although is very tasty, I just don't find it is filling enough. For that price, I expect to feel ful... more
Cafe Rouge always bad service
Member Name: keeliejade
Advantages: Lovely french decor. Great french menu
Disadvantages: Bad service, raw food
I have always liked the food at Cafe Rouge but every time I have been, and this is always to different locations, thje service has been hurrendous.
The first time I dined at Cafe Rouge was at the Trafford Centre. it was for lunch and I had the Tartine à la Grecque ( an open sandwich of warm feta cheese, baby plum tomatoes, grilled courgettes, green beans and Niçoise olives with flame-roasted red pepper tapenade on grilled sourdough bread) and my mum had the Croque Monsieur (a croque of ham & melted Gruyère cheese with French fries and a salad garnish) and it was gorgeous. Brilliant food. But, and it is a big but....we waited for literally forty five minutes for a cold sandwich and ham and cheese on toast.
To be honest, I was having a lovely day out with my mum and I would not have minded if it was busy, as we were fine with out conversation and drinks, but there was honestly only around four other tables in the restaurant. This was just unbelievable. I managed to get the waitresses attention after about thirty five minutes and she actually told us that she had forgotten to put the order through. She was nice and polite, but no apology.
Ten minutes later our food was served by the same waitress and still, no apology.
Like I said, the food was brilliant, but just should not have taken that long!
When we had finished we asked for the bill and waited another fifteen minutes. This was not because the waitress was busy, as we watched her have a chat at the bar for this amount of time.
As I work in the catering business, I know how everything works and it frustrates me when there is no valid excuse or reason for bad service.
When the bill was eventually brought over to us, I did explain how we felt about the service and they knocked 25% off the bill which was good.
Another time I went to Cafe Rouge was in London. Myself and my partner went there for lunch and we both had a simple chicken baguette.
A quarter of my way into my baguette I realised that the chicken was actually raw and I had actually eaten some!! My partner checked his and his was the same, His baguette was actually stained with blood. I just dont think this is acceptable. I had to go and make myself vomit as if I didnt I deffinately would have been food poisoned. Yes they took the food off the bill for us and yes they were apologetic, but at the end of the day, a trained, qualified, experienced chef should never be so lazy to actually cook up raw chicke. It just should not happen.
I have also been to the Liverpool One branch and the service was not good.
These are three different Cafe Rougu branches and at all of them we havn't had the greatest experiences!
I wont be dining at Cafe Rouge again as I think that their staff are undertrained and they need to deliver a better service in order for me to hand over my money again.
Summary: Will never dine there again