when it comes to coffe, certainly cafe nero offer the best one in this side of london but when it comes to customer service Cafe Nero has the rudest staff in london

first came across the joy of a Café Nero in the small town of Rugby. I was recommended by a friend to have their hot chocolate. We had it to go, and with fresh whipped cream on top. It was delicious! Unlike other coffee shops I have visited before and after that time, this hot chocolate was what it said on the tin: hot and chocolatey; I hate drinking a hot chocolate that is luke warm, an enjoyable thing about it is being able to nurse it. Suffice to say, it doesn't just sell hot chocolate! It has many a cold drink, their own fruit drinks, regular soft drinks and iced coffees. Nero also sells a selection of different coffees and teas. It has its own ...  Read the complete review

I looked after a disabled, wheelchair bound parent for over ten years, so obviously when I'm out in coffee bars or restaurants I'm very aware of how staff treat disabled or elderly customers. I really do have to congratulate the staff at Nero's in Harborne for the way they look after the elderly and disabled. I've noticed that they will always bring coffee over to any customer with mobility problems and try to make them as welcome and as comfortable as possible. The branch at Harborne is very busy and so it isn't always easy to do this but they continue to make the effort. I just wish Nero's had been open when my disabled mum was alive she would have loved it! believe me you do not get this treatment everywhere!

It is quite evident these days that high streets are being tansformed by expensive, trendy cafes such as Starbucks, Costa Coffee and Pret a Manger. However, I believe one cafe stands head and shoulders above the other ones (like the Roman Emperor Nero) and that is Caffe Nero. ~~~SCENARIO~~~ Picture this, it is a lazy Saturday afternoon and you are sprawled across a wonderfully chocolate leather sofa, sipping tepid coffee and reading the news without a care in the world. The ubiquitous, unctuous aroma of roasted coffee is all-engulfing, the background jazz music is mellow and the chat of others melts away into the background. This is what it is like at ...  Read the complete review

I stumbled across Caffe Nero on a busy shopping day and the shop itself appeared spacious and welcoming, with seating available outside. I was acknowledged by a member of staff as soon as I entered the shop, and this has been the case everytime I have been there, irrelevant of how busy it is. I find they make a variety of coffee options, along with the option of making the coffee milder. I do enjoy the taste of the coffee, my preference being a latte, however I have been experimenting since venturing to Nero, although I find the cost of the syrup a bit on the steep side. For drinks you receive a "loyalty" card, whereby you buy 9 coffees ...  Read the complete review