Newest Review: ... a chai latte. The former because I wasn't a coffee drinker, and the latter because I didn't have any idea what it would be like. Nowada... more
Warm, Welcoming and me? perfectly willing!
Member Name: lou1990lou
Advantages: everything except one disadvantage
Disadvantages: food can be expensive.
first came across the joy of a Café Nero in the small town of Rugby. I was recommended by a friend to have their hot chocolate. We had it to go, and with fresh whipped cream on top. It was delicious!
Unlike other coffee shops I have visited before and after that time, this hot chocolate was what it said on the tin: hot and chocolatey; I hate drinking a hot chocolate that is luke warm, an enjoyable thing about it is being able to nurse it.
Suffice to say, it doesn't just sell hot chocolate! It has many a cold drink, their own fruit drinks, regular soft drinks and iced coffees. Nero also sells a selection of different coffees and teas. It has its own pasta, sandwich and wrap selection. It has a selection of pastries and cakes on offer. It also sells biscuits and chocolates.
Before visiting Nero, I had never tried a latte or even a chai latte. The former because I wasn't a coffee drinker, and the latter because I didn't have any idea what it would be like. Nowadays, before an exam I make sure I have a cup of Nero's latte (if I'm tried) as it is the perfect thing to wake me up and it is really tasty too. And the Chai latte is perfect for a cold winter day accompanied with a succulent winter-y dessert (yes just my own excuse to be able to indulge in naughty things! ).
The customer service I have always found to be remarkable (even in Rugby!), I've visited every Nero in Nottingham, (obviously) the one in Rugby, and one in York. Every time I have been in one, the staff have been friendly and willing to help with anything, they don't feel the need to rush you in making a decision if you aren't sure what you want, and they don't mind if you sit in there with one drink for two hours whilst revising (yes, that's what I did, every Thursday for 2 months as an exam-time treat).
In everyone that I have gone to, they always make sure that they thank you for your custom as they leave.
They are never just standing around doing nothing; cleaning, tidying, serving, checking on the toilets.
The music creates a perfect ambience for relaxation, I often go just to sit and read a book if I've had a tough day and want to escape for a while, or if I want an excuse to have their shortbread! It is never too loud so that you can't hear what your friends are saying. The decorations are not too dark or imposing, and this helps to give a light feel to the rooms and helps you feel more comfortable.
The place is always clean and unless it is extremely busy, in which case the staff can be excused, there is always a clear table, or a table being cleared for you to sit at.
The price is not extortionate but it is not relatively cheap either, but going to any other decent coffee shop would still put a whole in your pocket/purse/wallet. I like the use of their loyalty card; get it stamped once for each drink that they personally brew or mix and you get a stamp, collect 9 and you get a free 10th drink!
For all the reasons stated above, I would always be willing to pay the price that Nero is currently selling their produce; their food and drinks are tasty, their staff are warm and welcoming, and the atmosphere is perfect for any occasion, the accommodation and facilities are clean and tidy unless really busy. I could not say the same sentence about any other cafe that I have been in to, even one of the most well known ones in York, Betty's.
the only negative is that the prcies for the actual food may be a bit too much, but it is a nice treat sometimes as the food is usually very tasty. and actually stops me spending money on food i don't necessarily need!!
Summary: the only thng bad about it is that food can be pricey