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Chiquito's Birstall, Leeds
Member Name: liamjl
Disadvantages: Customer Care is an alien concept it seems
My wife booked a table for myself and our 4 year old twins for fathers day. I will not be going back. Customer service is an unknown concept it seems. Waited an hour for our main courses to arrive. We brought our wait to the attention of the waiter twice, spoke to the deputy manager (Alex?) who definately needs retraining in customer care, and i quote "it is not my lifes ambition to ruin your day". I also asked to speak with the manager and she either never got my request or declined to speak with me as i got a second visit from the deputy manager trying to tell me he was the manager until my wife pointed out she knew the manager was female. Starters were good but i couldn't rationally comment on our main courses as by the time they arrived i had lost my appetite and so had my wife. i have complained via the www.aboutmyvisit.co.uk site and i will post a copy to their head office but it seems these days the only way to register your dissatisfaction with a company is not to spend your money with them.
Summary: I would advise against dining here
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