Newest Review: ... and voucher was £25 or fact you could not use with other offers. having a vip voucher is like putting a target on ones head, as staff at... more
CHIQUITO EUREKA BUSINESS PARK RUDE AND WORSE
Author Name: fedup
Advantages: near to cineworld
Disadvantages: slow service could make you miss flim start
We never been to chiquito before , so when one open up at ashford kent , we went along, meal was lovely and service, but sadly this was not norm at this restaurant, as our second visit was slow service and under cooked luke warm food, so we made a complaint and received a vip voucher, well this voucher was sent with letter , not telling us you could not have any change from it , if you say spent £20 and voucher was £25 or fact you could not use with other offers.
having a vip voucher is like putting a target on ones head, as staff at ashford namely the mangers, will take instant dislike to you and instead making up to you for the poor service , which got you the voucher, they treat you even worse, as to my and husband found out, spoken to so rudely by mangeress and waiter, to point I ended up leaving in tears, all because I queary the bill, we been charged for beers , but neither I or my husband drink beer and we ask for difference on voucher, how was we to know they did not give the difference back.
how would they like it if they had two people shouting at them in front of joe public, so again head office said sorry and this time gave us another vouchers in small amounts, well manger at ashford treated us like lepers, for having these vip vouchers and again ruined our night, so although head office do seem to care , its at ground level the staff do not, we would not had to complained over and over if they given us good manners and properly cook food, the only good thing was it was not all food was bad our main course was nice, it was dersert look nothing like the picture and chips were badly cooked.
I like to say go to this restaurant but sadly staff and the mangement have no idea what good manners is or to take on board if they made mistake re the food, so guess happy to continue to serve there food the wrong way and treat customers with vip with utter comtempt!
Summary: eat here only as last resort, dont use for that special occasion as they ruined it