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Chuen Cheng Ku (London)

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2 Reviews
  • Total lack of organisation
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    2 Reviews
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      01.11.2004 13:05
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      • "Total lack of organisation"

      Very, very disapointed.

      Having read some favorable reviews on this and other websites, my girlfriend and I decided that this would be a good place to celebrate her 21st birthday.

      Two months prior to the meal, we booked tables for 40, decided on one of the two private rooms (both apparently suitable for up to 40). Three days prior to the meal, I visited them and told them which of the set menus we'd be having. I was once again shown the downstairs room, which we have chosen on the basis that there was a disabled person and several older people in our party (despite the fact that we were told we could use the lift if
      necessary)

      Upon arriving on Saturday, we were greeted by a unhelpful waitress who seemed to have no knowledge of the booking. We asked for the manager, who told us that he'd moved us upstairs, but refused to let us use the lift.
      Luckily the disabled guest was just able to use the stairs.

      We sat down and ordered a round of drinks, which took over half an hour to arrive - and even then some of the party received the wrong drinks, some never arrived and most of the soft drinks were flat. The delay was clearly due to the fact that there was one waitress serving us all.

      The two starter dishes that were part of the menu arrived at least 20 minutes after each other. Luckily they picked up the pace for the main course.

      However, upon getting the bill, we realised that we have been charged for a great deal we never received. Each table was responsible for their own food and drink bill, but it was quickly apparent that the staff has no idea who was ordering what. Our table of 7 (which they knew as they removed one place
      setting) was charged for 8 meals, and 21 beers, despite the fact that only
      11 were ordered. This totalled over £45. Fortunatly, one of the party realised there was likely to be mix-ups and kept a record of who ordered what.

      At around 11.15 the staff started Hoovering and clearing up around up, making the party feel uncomfortable. Surely this is 'no' time for the West End.

      When the bill was questioned, the staff who previously had little grasp of english became proficent in the language and became quite rude ("You people are all the same")

      Unfortunatly my girlfriend didn't have the birthday event she wanted and didn't enjoy it at all.

      I shall not be returning and will certainly not recommend this in any way.
      In fact, it has tainted my view on any Chinatown restaurant. Very sad.

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      • More +
        11.03.2004 18:35
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        I have been dining at the Chuen Cheng Ku for many years, both for business meetings and social celebrations. The genuine Chinese ambience is pleasing as is the fact that many Chinese people choose to dine there. The restaurant is often merrily decorated for various festivals. I always like the immediate service of a pot of tea while choosing from the comprehensive menu. There is a wide choice and my friends and I usually like to select a range of dishes to share. The food is always piping hot and served cheerfully and politely. I would though, like the staff to "hover" a little less as this makes personal conversations with friends a little difficult. While the starters and main dishes are very good, many of the sweets are poor - artificial in appearance and tasteless in flavour. However the lychees or ice cream dishes are always palatable. There is no pressure for diners to leave and I find it pleasant to linger a little after the meal. The prices are very reasonable by London standards e.g. £15 per person for several dishes and a sweet plus endless supplies of tea. The Chuen Cheng is one of my favourite Chinese restaurants and deservedly so.

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