* Prices may differ from that shown
I'm not a regular at Costa Coffee, but if that's all that's available whilst I'm out shopping then I'll happily pop in for a quick coffee or hot chocolate and a muffin, after all I do have a Costa Coffee card. I find that the staff are nearly always polite, at busy times they can be a little harsh, but then can't we all when we're rushed off our feet, but the coffee is served hot and quickly. They have a good selection of drinks available, and often during holidays such as Easter and Christmas they put on even more choices. Yesterday I had one of this year's Christmas offerings White Chocolate hot chocolate with whipped cream and cherry sauce. It was lovely, very creamy, hot and with just the right amount of sweetness, well for me at least. My other half thought it was rather too sweet for him. They also offer a good selection of muffins, cakes and hot toasted sandwiches as well as cold sandwiches and cold drinks. Ok so the sandwiches are prepacked and not made to order, but they are always fresh and very tasty, well the ones that I've eaten have been. And again they have seasonal ones on throughout the year. Costa can be a tad expensive, just like any other branded coffee shop, but I do like their coffee and hot chocolate, although I can only ever have one cup as it's quite strong even with milk. They are my second choice coffee shop, after Starbucks, but then again Starbucks don't offer a loyalty card and Costa do and I do like getting free coffees, so maybe I should make them my first choice.
I am quite a costa regular however it must be said that this is mostly due to the fact I do not have a Starbucks close to me! (which I much prefer) I am a fan of the sweet coffees such as vanilla/caramel lattes and mocha's I usually try any of the limited addition coffee's on offer, the most recent one being the chocolate orange mocha latte that comes with cream on top (very nice!) The service within Costa tends to be of a 'good' level whichever branch I visit. I would not say staff are overly friendly or attentive but I have never encountered rude staff either. My order has always been correct and I have enjoyed every cup of coffee purchased...... HOWEVER.... Their motto of 'Great Coffee deserves great food' does not live up to my expectation. Of course I want great coffee with my food but never seem to get it. I tend to visit the same 3 branches of Costa who all seem to have limited food choices (compared to other well known coffe shops such as Nero/Starbucks) there are the usual variety of sugar laden cakes and pastries but a very poor selection of lunchtime/breakfast options (unless you want to have a calorie overload!) Correct me if I am wrong but where are the 'lighter options'? Many a time I have went to Costa to purchase my coffee but gone elsewhere to buy a bite to eat which is time consuming and a bit frustrating that I can't get both in the same place. Overall... I enjoy all the coffee I have purchased and will continue to return to Costa. Although if a new Starbucks ever appears locally I will most definatly switch as I like that Starbucks have the option of sugar free syrup and Starbucks 'queueing' system seems to be much more effecient as they take your order as soon as you arrive and by the time you have reached the till to pay your order is usually waiting for you. Whereas in Costa (the ones I visit anyway) sometimes dont take my order until I have worked my way to the top of the queue and then you still have to wait for your order to be made for you. For the poor food selection and queueing system I deduct 2 stars..great coffe though!
I won't say which branch because I know it happens in most Costa's, but we have just had a massive argument made worse by the attitude of two staff members! My wife is from Europe and has a friend visiting, I was buying the cake and coffee and they were finding a seat. It was 4pm and was quite full so they edged past a chair that was blocking off an area and was immediately 'attacked' by a staff member. Instead of saying why the area was closed she argued that there was sufficient space for them to sit at a nearby table, now baring in mind both my wife and friend was empty handed at this point she then tried to sit them at a table for two and when my wife said but there is three of us with coffee and cake, we need more room this staff member snottily replied so where's the third? My wife pointed to me and after she had looked up and gulped (I'm 6'4 and built like the proverbial outhouse...) one of her colleague's intervened and moved some tables around and helped out.... BUT... this first staff member was still muttering under her breath and making what sounded like sarcastic comment's! After a while (and several people had looked in but left as the place was packed) this first staff member decided it was ok for a white English couple to go into the 'chaired' off area.... I then questioned the 'supervisor' (no manager on site!) as to why they could go into that area but when my wife tried to we had all the performance, this was a great shock for them as until this point I had not spoken and when they realised I was pure English we started to get all sort's of apologies to my wife and her friend!!!!! All except for a little Asian girl (staff) who until this point had nothing to do with this and had not been involved at all, she suddenly started asking if we really wanted to make this about race??? She became quite abusive and refused to talk in private , wanting only to raise her voice every time she mentioned race. Needless to say we left with the manager's name and contact details.... But as my headline ask's..... Why do Costa insist on closing seating areas early and lose trade??
Have just visited one of the Costa outlets on Mutley Plain in Plymouth.What do they put in it? Reminds me of the quip by Bob Hope on landing at Kai Tak airport in Hong Kong, but which is unrepeatable here.Went home and used some stuff out of a bucket in the garden to get rid of the taste - why do people pay so much for this faux product?Wendy Wilson
I genuinely do not understand the popularity of Costa coffee. I am a sales rep and with the extensive travelling I do I have tried numerous Costa Coffee cafes. Their coffee is very average. I can honestly say that I have had lots of acceptable coffee from Costa but not once have I experienced the great coffee you sometimes find in a good independent cafe. Also I find the portion sizes are too large for their drinks. I would rather pay less and have a smaller volume to drink. Having to stop to pee when on the motorway is a nuisance! Cakes on the other hand are served in mean small portions and taste as though they are made with budget ingredients. Their cooler drinks are over sweetened flavoured slush that has a synthetic taste and are expensive at almost £3. There are giant custard creams that I thought looked fun so I bought one last week. Yet again they are disappointing because they taste greasy and lack the crumbly melt in the mouth texture of a normal sized custard cream. Lately I have been so disappointed with Costa that I plan to use Cafe Nero, or independent cafes.
Great service for disabled customers, will cheerfully bring your coffee to your table. Such a shame the coffee takes so long to make
Famous for their 1976 court case in which they unsuccessfully argued that albino's should be banned from visiting their coffee shops during winter months (for fear of alarming their then largely circus based client base) Costa Coffee have become a fixture on many a high street. Dating back to 1899 when their first coffee stand was visited by Queen Victoria who stated 'We are not amused' due to the barrista forgetting to offer chocolate sprinkles on her royal highnesses Hazlenut Mocha, Costa limped along as a small business with an annual turnover of less than 14 shillings for much of the 20th Century. Their fortunes changed in 2003 when they started to serve their various caffeine based hot beverages in drinking receptacles rather than dismissively tossing the burning liquid at the floor in front of their customers feet and shouting 'drink you dog!'. This more family friendly, and let's face it, saner, approach let to some customers providing them with repeat business and the franchise really took off. Recent statistics reveal that there are quite literally quite a lot of Costa Coffee franchises throughout the UK (including the Pennines) and these range from shops, outlets within businesses such as in SAP HQ, Clockhouse place and Mrs Biggin's Brothel Company, Denbeigh Ave, coffee machines within random restaurants and that man who offers people a slurp from his flask outside Birmingham New Street station for 50p. Costa has a lot of high street rivals, some of which also sell coffee, including Starbucks, Café Nero and MucDonalds yet there appears to be such a demand for ridiculously overpriced caffeine that none of them appear to be struggling. For those who are more than happy to pay prices that range from the extortionate to the bloody ridiculous for boiled water added to 5ps worth of coffee beans, several pennies worth of bovine lactation and a dash of syrup with the semi-obligatory 'dusting' Costa Coffee offer a wide range of drinks from Coffee to Tea, Hot Chocolate to milkshakes, they'll even let you buy a 25p bottle of orange to take away for only a pound. You can also buy assorted pastries or cakes for the price of a small meal. You can consume your beverage & snacks inside most Costa Coffee shops and listen in to generally boorish conversations of the aspiring middle classes and they browse through the free copies of the Daily mail or take your purchase out through the streets and pretend not to notice that you could have bought your treasured cinnamon swirl pastry for a third of the price at the bakery next door (usually a greggs). My personal favourite waste of money is a large cinnamon mocha with an extra dash of espresso but also foolishly sample all of their other drinks at assorted times, usually en route to work in the morning either desperate for a caffeine injection or just convincing myself that I need one in a bid to stave off my arrival at work for another few minutes. To be fair to Costa Coffee it's not all about corporate greed as they do also run the Costa Foundation a charity which any tips you may leave are snatched away from the low paid baristas (aka students or people of low self-esteem convinced that they can't get a job that involves receiving a proper living wage) and donated to various schemes helping folk in other countries achieve the type of education that will lead to them realizing that £3 plus for a cup of coffee is ridiculous and that adding a dash of vanilla to your skinny half-caf latte is ever so slightly pretentious. Costa also use a customer loyalty card scheme in which you're given a few points for every pound you spend which can ultimately be coverted into a 'free drink'. To get a large hot chocolate with cream for example you only need to spend a sum similar to your monthly mortage payment. So, they're over-priced and they're only selling a product that with a small amount of effort we can make for ourselves so why do we keep going back? Could it be that we aspire to be European, indulging in café culture? Probably not because in true British style most of us go in, drink our drinks as fast as thier temperature allows and get out (or grab a quick cup to take out as we dash urgently to our next point of call). Is t because we all watched friends in the 1990's and expect to be served by & flirt with a Jennifer Aniston type yet routinely get disappointed by meeting up with a Gunther? Unlikely... Are we all just addicted to caffeine? Do we all aspire to have so much money that we can routinely waste it on overpriced drinks and therefore pretend we can afford it whilst racking up debt? Are we smiling on the outside whilst internally we seeth that we are becoming not only financially but morally bankrupt as we pour pound after pound into the corporate coffers? Or is it just a fact that we like the taste of coffee with added syrups but would feel embarrassed if our friends ever discovered bottles of peppermint flavouring, chocolate dusting and boat sized cups in our cupboards? Any why is Costa Coffee an anagram of Ffeet As Coco? And what does it mean?
I had this very bad experience with one of your coffee centres at OXFORD CIRCUS just when you enter the Great Portland Street.No doubt the coffee's are great to start your day with but the staff made the start horrendous.What's the difference between 2 cubes of ice and 2 ice cubes.This female there at the till asks me as if making fun of me is it 2 backet of ice.Common its not 60 degree outside that I would be asking for that much of ice.And when explained this guy there had to make this face in front of me to make me feel all the more ridiculous.The music is too loud for the staff working there to understand the order and staff is "yeeks".Please keep up the quality of your staff.
Costa Coffee Club Strange how you have fads about what establishment you choose when it comes down to coffee houses. I usually ignore Costa if I'm in cash-strapped Waterstones meandering in book alleys, popping my head around at the abyss of lounging bodies engrossed in morning papers, occasionally sipping from a white curvaceous Costa mug. I move swiftly away from the aromatic whiffs on the premise the internal coffee vendor would never cater for an extra lounging body, ultimately when the time came for Costa to sneak in another coffee house seventy yards away from it's rival. Naturally it's more favourable in design and is amiably spacious - so I opt every time to bypass the plethora of nearer emptier coffee vendors to stand in the Costa queue, huddling together like a family of penguins waddling closer to the waters edge, to get stung for a 3.15 GBP Mocha, equating to 15 points on my loyalty card. Served by a pretty twenty-something plastic smile and enjoying it. The next stage was sliding off sneakily to a derriere hugging seat, tentatively holding the Costa saucer which the sphere mug is precariously perched, off centre. Any quick movements would spill disaster, breaking me out into a cold sweat; afraid my loyalty card would become de-magnetized, due to hot liquid contamination, and all my allotted 'brownie points' fading away to swipe card obscurity. A second on the lips, lifetime on the hips. Sliding towards the low elongated crash mat seats at the back of Costa, where yummy Mothers' nappy change their little darlings, I lean down into the squeaky, wipe-able seat to find the adjacent squared table lower than the seat. With heed I adjusted my grip of the saucer, as I did so; the man-bag I had also precariously lodged on the cusp of my shoulder had suddenly slid down into the pit of my elbow at the exact point the mug and saucer touch the surface of the low table. Like a slow car crash, letting go of the saucer and the jarring of my right arm causing spillage, a mocha wave overflowed, beyond the depth of the saucer, and it smeared the polished dwarf table. Several muffled giggles behind papers and books were heard; watching, wishing the embarrassment to transcend from their heads into the present; depicting coffee house satire. I quickly stopped any liquid from touching my loyalty card, one of the perks of joining a loyalty coffee club. You would do anything to gain three digit points for that over-priced, domino sized flap-jack for free; the analogy is similar to collecting air-miles to get that *free* 15 minute flight to Birmingham, except the flap-jack is devoured within 1 minute tops. Weeks have been amassed with point collecting, just to have a pathetic helping of cake that'll last the length of time you urinate. It isn't that we are rationed, or live in a third world country where these culinary slab luxuries are scarce. The hook is that the Costa card is geared to freebies. 'Freebies' give Brits a glow inside, even if you did have to spend a caffeine fortune to achieve 'a second on the lips, lifetime on the hips, treats.' Before the days I was a Costa loyalty card holder, on the given receipt at the bottom it would've stated in bold. 'YOU COULD HAVE EARNED 25 POINTS BY USING A COFFEE CLUB CARD'- peering down at the receipt filled me with dread - another lost opportunity. Of course, reminding you of your absentmindedness or stupidity, the sinking feeling unforgettable. The 'pretty twenty-something plastic smiled' server might as well said: "By not purchasing with the Costa loyalty card today sir, you've wasted 15 points" followed by a 'tut, tut' accompanied with a child-like frown. Obviously the thought of that happening is unthinkable, but the short, sharp, shock method is better than the 'printed receipt reminder' of your stupidity. That is with you for far longer. You get 5 points for every pound you spend. Each point equates to a penny in the loyalty card kitty. By joining online you will automatically qualify for 100 points which equates to one pound; a third of a Costa mug of mocha. See the link: www.costa.co.uk/club The site will claim by being a loyalty card member of Costa, you'll be able to enter a myriad of prize draws. So far, I've not won a electric toothbrush or anything to help remove the mocha staining on my pearly whites. Another downside to being an avid loyal member, along with ticking the boxes of: 'caffeine addict' and 'collecting points addict.' Costa won't spam out your email accounts - they'll only send you two emails a month offering you exclusivity in product deals and anything deemed remotely Costa orientated. Looming down from the chrome coffee bar area were tubular cylinder light-wands, decadent in texture. Each of them looked as if they were dessert erections made by Heston Blumenthal. I shake my head in disapproval, that's not on in these times of austerity. Pah, I blame the success of the Costa card. But still I'll pop into Costa to collect my loyalty points, next Monday without fail. Only recommended if a caffeine addict, it goes hand in hand with being a 'collecting point' addict.©1st2thebar2011
I love drinking Costa coffee and often seek them out in various locations when I'm out and about. Although the Teesside Retail Park outlet is always very busy, as an observation I often find that cleanliness is below par, with empty tables often left cluttered or not cleaned or wiped over properly usually with crumbs and bits left on the table tops. Today while standing at the counter, I pointed out to the young chap serving that supposedly clean cuttlery (two knives especially) in pots on the counter hadn't been washed properly, which he quietly appologised for and removed them for cleaning. As Teesside is my area, I often compare various Costa outlets with each other. Poor score for Teesside Retail Park - 2 Stars (**). Top score would in my opinion be ***** for Costa on Northallerton which is pleasant, kept spotless, is comfortable, has had a bit of money spent on it and the service is first class. Remember it has to compete with Betty's Tea House further along the High Street and it does very well. Durham City would be given ***, Barnard Castle **** and Eldon Square in Newcastle ***** also. Come on Costa Teesside Park, spend a bit of money and make some improvements, after all it must be a gold mine the amount of custom it gets. Maybe there is room for the horrible Starbucks to create some competition, well it might if the coffee improves.
My first encounter with Costa Coffee would have been in about 1985. My daily journey to work took me through Waterloo Station every morning where a tiny Costa Coffee shop sat at the end of the platforms. It was always busy, the service professional and as fast as it could be when operating a Gaggia espresso machine, while the rich coffee smell was almost so invigorating that it was unnecessary to sample it for oneself. However, I generally did and if feeling particularly self-indulgent would accompany my caffelatte with a slice of panettone - toasted on cold winter mornings. The perfect preparation for a stressful and busy day ahead! Although not cheap, I think a small coffee was then 95 pence, I felt it was worth it for the quality of the coffee alone. It is perhaps worth noting that at the time this was the only Costa coffee shop I knew of in London, or anywhere else, and chains like Starbucks wouldn't enter the UK market for another dozen years or so. Generally, if you wanted a decent cup of coffee you had to seek out a small - usually Italian-owned - independent or make it yourself, starting with the coffee beans. How things have changed! Over the years since then, Costa Coffee has expanded into almost every shopping centre and high street of any size and is particularly fond of bookshops. The character of the place seems to have changed significantly though. No longer designed exclusively for the busy and caffeine-hungry it has moved strongly into the family leisure and shopping market, with a wide range of sandwiches, cakes and pastries available, mostly either Italian or French in style, although a significant part of their range seems now to be made up of more English and American-style cakes and pastries, shortbreads and muffins for example. Prices have migrated ever upwards, so much so that I would need to use my credit card now to treat my family - if my bank still allowed me one, credit card that is not family. The range of coffees has expanded with a selection of "shots" available if you don't like the taste of coffee and prefer that of, say, vanilla. However, it has also been my experience that the standard of the coffee has become more variable, and I have had my share of cold, stale and indifferent cups over the years, although - to be fair - you will usually get a good cup of coffee. Of all their many innovations, only one stands out as really good for a traditionalist like me, and that is their flat white coffee: rich tasting, hot and satisfying. Significantly it is also one of their cheaper (i.e. less expensive) offerings. Unfortunately, the slices of (toasted) panettone have long since disappeared but individual mini-panettone are usually available. But I am afraid that following my last experience of Costa Coffee I shall not be back and my Costa Coffee Club card is the bin. A shopping trip to the Gateshead Metrocentre lead me to seek relief in one of the several Costa's to be found there. Although it looked comfortable and inviting initially, I was concerned to see the young trio of staff at the counter were spending more time chatting to each other than serving customers. When it came to my turn the "barista" leaned across one of his colleague/girlfriends to serve me knocking and spilling part of my coffee in the process. He did not offer to replace or even to top up my drink. Worse, when serving me with my pastry the girlfriend noticed that the knife she was giving me looked dirty and simply wiped it with her fingers! Did she think I was blind! By now feeling slightly disgusted I sat down at a table at the back of the shop to see what I could eat and what was left to drink. The table too was very dirty - covered in crumbs and greasy marks, as well as odd bits of discarded wrappings. The cosy-looking chairs were in fact staggeringly uncomfortable putting a strain on your back as they forced you to lean forward. You certainly wouldn't want to sit in them for long. In fact, if I had not been with my ten-year old son, who was perfectly happy with his toasted panino, I would either have walked out or made a scene, which is not my usual way of dealing with problems. I was literally furious and disgusted.
I found myself in a unique position on Saturday afternoon; it was the landmark first occasion where I've suddenly thought "I'm going to review this on DooYoo later!" I'm sure this is because I'm a relatively new user, and this will be a familiar feeling to many of you! My girlfriend and I were in a brand new Costa Coffee branch in Bury, Greater Manchester having a quick snack, and unfortunately it was a slightly disappointing experience that left me so compelled to write this review... The cafe itself is brand new, and in a prominent location in the centre of Bury's recently redeveloped 'Rock' shopping area. It's certainly a very smart and modern cafe, and was a lovely spot to relax and take a break, even though it was busy and clearly popular at the time we visited (Saturday afternoon). While my girlfriend went to find a table, I waited at the counter, and since I hadn't eaten in Costa before, I didn't mind queuing, as it gave me time to look through the sandwiches, paninis, and other snacks. Before I go on, I have to state that although I'm not really fussy with this type of snack (I love deli-style food like olives, pesto, strong cheeses, meats, salsa etc.) I am really not a fan of sandwiches which are needlessly smothered in mayonnaise or creamy relishes. However, I knew I wouldn't encounter this kind of issue in Costa, as it was more of a traditional Italian style coffee shop, so there would surely be none of the usual 'Tuna Mayo', 'Chicken Mayo', 'Egg Mayo' etc... I was tempted by the meatball panini, but having had meatballs for dinner the night before, I wanted a bit of a change. I picked up a simple mozzarella, tomato and basil panini and couldn't have been happier; I eat my body weight in mozzarella and sundried tomatoes every 6 months or so! Since I had the time to stand around in the queue, I casually glanced at the label... "served with a pesto mayonnaise". They've even managed to ruin one of my favourite sauces by putting mayo in it! Still, it was no big deal; I put it back and moved on to the Roast Chicken Breast and Pesto panini. I was safe - note that it says 'Pesto' rather than 'Pesto Mayonnaise'... however it also said "served with a tasty béchamel sauce". I find that 'tastiness' is very much in the mouth of the betaster, so I put that back too. Finally, after finding out that the cheese and ham toastie had béchamel sauce and Dijon mustard on it, and exclaiming "Gosh, that is dashed unlucky", or words to that effect, I was forced to settle for the meatball option. I also went for a straightforward medium latte, and my girlfriend went for a fruit smoothie; we shared the panini along with a caramel shortbread. Although the service was a little slow, the café was very busy. My coffee was delicious and very hot (certainly a higher standard than many other high-street coffee chains I've been to) and there were no complaints about the smoothie either. Unfortunately, the meatball panini I'd spent so long choosing was a bit disappointing - the meatballs themselves were small and a bit tough, and the bread didn't seem fresh enough either. By far my favourite part of the visit was the caramel shortbread, which had a layer of gooey caramel about a centimetre thick running through it, making massive reparations for the quality of the sandwich. Overall, I have no complaints about the atmosphere, service, or quality of the coffee at Costa - it's all great. What I do think they could benefit from is more choice in their snacks, or at least resisting the temptation to spoil every nice combination with béchamel sauce and mayonnaise.
I have a problem with Costa Coffee, a contradiction running through the heart of this review. It's not a problem with the homogenised, corporate coffee houses popping up on every high street (I'm all for it in fact, I'd never have tried decent coffee without them). It's not a misty eyed hankering for greasy spoons. No, it's something much simpler than that. Costa Coffee - it's average, but I love it. Though it has an abundance of atmosphere, chilled good times and, in my local at least, a decent mix tape, I cannot deny that at times the beverages are among the most mediocre I've ever tasted. But let's try and be objective about this for a moment and talk facts. There are, of course, hundreds of stores throughout several countries over the world, which you will find everywhere from high streets to airports, service stations to bookstores, and even some restaurants have a Costa Coffee menu and facilities. It is widespread, easily accessible, and to cut straight to the chase, reasonably well affordable too. I normally stop off in the morning for half an hour at an outlet in London. At that time of day, it is quiet, the sun is just coming up and I can sit there with a tea and a blueberry muffin, read the paper and contemplate the day ahead. From the moment I enter, I feel relaxed. The staff are, generally, very friendly and helpful. If I order just a drink, they will often ask if I want a croissant or a muffin - a lot of people might find this intrusive, but I tend to put a positive spin on this and imagine they're only saying it because I look as though I need fattening up. Hmm... I have never had to queue for too long and the service is very efficient. As I have already mentioned several times, my local Costa has a sense of calm about it, the only startling thing being the staff's bright yellow polo shirt uniforms! The décor, a lovely mix of 'Costa red', brown and white, and the subtle jazz or acoustic music on the stereo combine to form a really lovely dining experience. It is my assertion that Costa Coffee is best enjoyed when you are eating in, rather than grabbing a coffee on the go. Which leads me nicely onto the prices. It costs more to eat in than it does to take away (but this is pretty much par for the course anywhere these days). I will regularly order a small tea, which in reality is a teapot containing almost two mugs of tea, but I'm not complaining. Along with a croissant or a muffin, this will generally cost me in the region of £3.30 to £3.80. Given the amount of tea you get and the tastiness of the muffins (seriously, the blueberry muffin will change your life) I think that this is very reasonable. An Americano, Cappuccino, Latte will generally cost just over £2 for a small cup - you won't get much, if any change out of £3 for a larger cup. So in terms of size alone, you get value for money. In addition, you can also get a loyalty card, which allows you to get points for every pound you spend. After a month's worth of breakfasts, I have saved up enough to have a free breakfast there. It might not seem like much, but it can't be a negative can it? On taste though, there is something missing. You get offered a choice of skinny milk or semi skimmed and this is handed to you in a small jug on the side of your tray. You have to fetch the sugar yourself too, so it's definitely not my contribution that's changing the taste. There is just something bland about it. I don't drink a lot of caffeine, so notice when there is caffeine in something I'm drinking. But the tea has no kick and the coffee can sometimes be a little bitter. The speed at which it cools defies science. This does spoil the experience a little bit, although the comfortable chairs, tremendous atmosphere, commitment to recycling and the rainforest and reasonable prices mean that when it comes to Costa, I'm sold. Even if the tea and coffee is average.
Twice I have visited the costa cafe at 2 tesco stores in Edinburgh and the coffee has been awful. Iwill describe it, it is like dishwater (luke warm) with a dash of coffee and a dash of milk added. I asked the assistant if she would put more coffee in and she said it would cost me another 35 pence of which I refused. I asked to see the manager and she said the same as the assistant that i would have to pay another 35p. The coffee is already overpriced although i do understand we are paying for the quite plush surroundings. It is a disgrace that we pay dear for a cup of coffee and all we get is as above described. Had i been the assistant i would have obliged my customer with extra coffee in the cup as it is the customer we should please otherwise we may go out of business. I was told by the assistant that it is just one shot of coffee that the are alowed to use which makes the coffee very week. I was glad to get home for a decent cup of coffee. Standards should be improved otherwise more customers wil stop going to costa cafe. Let us have at least 1.5 shots of coffee in our cup and not 1 shot.
Costa Hot Chocolate, I love hot chocolate. I have been to many different Costa's around the country but always find the Hot Chocolate lukewarm. I find myself returning to the counter to ask for a hot hot chocolate.I find this very fustrating. I tend to feel this happens more when sitting in the cafe rather than taking out. I can not understand why this is though. I feel its not the cheapest of places to go to for a drink so I expect it to be value for money and for the drink to be hot. Other places such as McDonalds do not have a problem with Hot hot Chocolate, this also being a cheaper option so I can not see why Costa drinks are so lukewarm constantly.