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Crystal Palace (Old Harlow)

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16 Reviews

32 High St, Old Harlow, Essex, CM17 8DW. Tel: 01279 412666

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    16 Reviews
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      04.05.2014 22:22
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      Absolutely disgusted.... will never be returning again!

      have always used this restaurant as it is one of my favourite attended here on christmas and didn''t have a very pleasant time as it was very busy and there main priority was the bigger tables we was asked to move tables so they could fit more people in which i had no problem doing so but i then had my full glass of drink spilt all over me by one of the waiters and i could no longer sit there as i was soaking wet we had only managed to have our starters before having to leave and they wanted to charge us for a whole meal that had not even been brought out to us so we paid for our drinks and starters but i thought would give it another chance as i do like it here so attended it for my sisters birthday and it was completed ruined they were extremely rude from the minute we walked in they didn''t bother with us at all we was told if we ordered the banquet meals we could eat what we like for a certain price but they turn round and said if we don''t eat everything we order we will be charged extra on top for what we already have paid for and we was not aloud to box the food up. other people on our table was charged for sharing some of there meal with others on the table which i don''t understand makes a difference as they are still paying for there meals! they got orders wrong some of the tables meals never even turned up and we was charged for everything we ordered and had a terrible service and didn''t get half of the meals! as it got to the end of our evening one of the waitresses brought up what had happened of xmas eve and accused us of not paying any money when we was able to show it on a bank statement which had to prove but they would not acknowledge the fact we had that and said it happened on valentines day but we never attended this restaurant that day it was disgusting the way she was speaking to us can say i will never be returning this restaurant again i was disgusted with they way we was treated.

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        02.03.2014 01:41

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        Attended a birthday meal in the karaoke room .service was poor, very slow. First course took ages to arrive. The portion was very poor. £30 a head our table of 9 received one duck to share. Main meal for 9 consisted of 1small rice, 1 noodle, 4 meat dishes , we waited as we thought the food would arrive but it didn't. We asked several times only to be told the food was coming... It didn't. We got a bill of £55 a head, I only had 2 cokes! What a rip off! Be Warned.

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        18.01.2014 22:41

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        Rude...go to Peking Palace in Sawbridgeworth it wipes the floor with these amateurs

        My wife phoned and ordered a takeaway and checked with me that 90 minutes was OK to which she was told to ''hurry up other customers are waiting''

        I phoned back and spoke to Katy to cancel our order and asked if they had a table for 2 as we didn't want to wait 90 minutes and if I had to pick it up we might as well eat there. I asked her if she didn't think that it was a bit rude to say to a customer hurry up to which she said what do you want to do then cancel the order or come in still.

        After 20 years of using this establishment we will now take our custom to a higher council rated (5*) takeaway called 'eat well chinese takeaway' who will deliver in 40 minutes and weren't rude.

        Vote with your feet and don't accept anything less than good service no matter how inconvenient it is at the time...why should we put up with rudeness from anyone...

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        14.04.2013 11:32

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        Total waste of money

        Seven of us were packed onto a long table, with one child in a highchair squeezed into a corner against a wall, which was obviously done to get the poor child out of the way. The food was awful and the service abrupt and rude. I ordered chicken and cashew nuts in a yellow bean sauce. From any other Harlow TakeAway this is approx £4.50, here its £6.80 ! the portion size was put on a cold plate and was enough for two tablespoons only...4 pieces of unseasoned chicken and rest was just diced carrot...when we complained that there was no cashew nuts in the entire dish we were told "..oh sorry forgot to put them in...!!!!!"
        Totally tastless......we will never eat here again.
        Ordered a lemonade and it came not only flat as a pancake but actually tasted warm and old ! got a replacement which was fizzy but was diet which I didnt order but by this time just wanted to wash the taste of poor food away. Then ordered 2nd glass and got flat lemonade again (probably gave me back the original drink!.
        We recommend you do not eat at this restaurant.

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        29.12.2012 19:42

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        Having not been here before, we were very pleasantly surprised. The food was delicious, service impeccable and the ambience was perfect. They also provided specially Cooked courses for the vegetarian in our group, which were to an equal if not higher quality than the rest of our meal. I've never been to a more accommodating and friendly restaurant and would love to go here again. My only regret is that we didn't have more time to spend here and enjoy ourselves even more.

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        07.11.2012 23:14

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        Conjealed curry, soggy, empty vegetarian spring rolls and cold rice, now I know what the microwave was invented for! Certainly won't be ordering anything from here again!Very disappointing!!!

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        05.01.2012 14:31

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        Well run and keenly priced well worth visit. Well cooked and fresh

        I visited The Crystal Palace the week prior to Christmas with my cousin as a pre christmas treat. I have eaten in their many times over several years and have always been pleased with the standards and the hospitality shown by Sam and his staff. Since my last visit the restaurant has gone over to a buffet ordering system where you make choices from a very varied and wide selection at a pre set cost. Both myself and my cousin had no difficulty in finding tasty dishes to out suiting and the portions were more than ample, freshly cooked and by the time I had eaten the starter and first course I was not sure if I could eat anything further! However, there is no rush and the staff are happy for you to sit back, relax and take time between your courses.

        We even found ourselves taking part in the Karokee once the restaurant had quitened down and enjoyed the rest of the evening attempting Abba duets and the like! I can only say that All of the staff are attentive and care about their clients and want to ensure that you enjoy your meal and evening and I have no hesitation in recomending the resturant. In fact I will be heading back there for my birthday with friends from work, it is keenly priced, great choice and ample portions so something for all .


        Julia and Christine

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        23.12.2011 18:13

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        I went with my Daughter & Son-in-Law on 22 Dec for the first time.We were made to feel very welcome & cosseted, the staff couldn't do enough to make us feel comfortable and special.The service couldn't have been better & the staff were very friendly.I would definetlely recommend this restaraunt to everyone & will certainly going there again myself

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        19.12.2011 15:47

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        I have eaten in a lot of chinese restaurants and can honestly say this is THE best.The food and value for money is second to none. Sam and his team are always courtious and like to have a giggle with you. If it is your birthday or you have a celebration, dont forget to mention it as you will be treated very well.Myself and my hubby are going again tonight...we live 22 miles away but we love it so much it is well worth it..even for just the sticky ribs!! Well done Sam..you have got it just right :)

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        05.12.2011 22:53

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        Celebrated my 49th Birthday here with 11 others. What a fantastic night! What started out as a very enjoyable chinese meal, slowly evolved into a Karaoke party with the mic's (2 per table) being passed around from person to person. The restaurant laid on a couple of bottles of bubbly and made a special fuss of the birthday boy. Highly recommend this place, not just for the great food (and plenty of it!) but for the total ambiance of the place.

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        17.09.2011 13:38

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        BOOKED HERE FOR MY 40TH PARTY FOR 30 PEOPLE HAD A FANTASTIC NIGHT FOOD WAS GREAT STAFF VERY HELPFUL AND NOTHING TO MUCH TROUBLE!! SAM THE OWNER VERY KIND GAVE ME 2 BOTTLES OF WINE AND SWEETS!!! I CAN REALLY SAY 100% IT WAS A FABULOUS NITE AND COULD NOT FAULT IN ANYWAY. I WOULD RECCOMEND 100% AND I WOULD CERTAINLY BOOK ANOTHER PARTY HERE!!! AL MY FRIENDS THROUGHLY ENJOYED AND SAID THEY HAD A GREAT TIME THANKS AGAIN TO ALL THE STAFF AT CRYSTAL PALACE FOR MAKING MY 40TH SPECIAL X

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        22.06.2011 13:40

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        I went to celebrate my 40th Birthday with 4 friends we were made so welcome by all the staff they decorated above where i was sitting with a banner and balloons, the food is fantastic and delicious and before I left they bought me over a cupcake with a candle and the restaurant sang to me then by surprise they gave me a bottle of wine, chinese bowl and spoon filled with sweets and futune cookies and a pack of chop sticks I was amazed at how generous they were to do that never had that treatment before at any other restaurant keep up the good work will definately be back and will celebrate all my birthdays there as they made me feel so special - Thank you - highly reccommend

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        24.01.2011 10:41

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        Superb! Staff went out of their way to accommodate us gorgeous food

        We decided to go to the Crystal Palace to celebrate my birthday and also my friend birthday. I had not been there for a long time (years) and when we did, it had happened to be the Chinese New Year. We were treated like royalty and were very impressed. On Saturday night we booked for a party of 12. We had amongst us a vegetarian, a diabetic and 3 very fussy eaters which made life quite difficult. However this did not phase the staff at all who treated us superbly. At the time of booking we were asked if there were any birthdays. During the meal we were treated to numerous happy birthday songs and videos. At the end of the meal we were presented with cake, balloons, sweets, cava and feather boas. Not forgetting more songs and videos. How lovely. We did not expect any of this. Thank you. And lets not forget, the food was amazing!

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        10.11.2010 13:49
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        Great place to go for a quiet meal or for a party night with friends and family!

        Myself and a friend recently went to The Crystal Palace and what an unexpectedly fantastic night we had! We went expecting a quiet night with good food and a chance to catch up. The good food was a given, it's always excellent quality whether it be eating in the restaurant or getting a takeaway (there's always loads too).
        This night was different in that we were asked if we wanted to try the karaoke while we had a break waiting for our main course - so upstairs we went (where we were sure not to disturb other diners) and there we began. We haven't laughed and had so much fun in a long time, Sam (the proprietor) was an excellent host and helped us choose songs that we liked... he even joined in on one or two. Suffice it to say we had a brilliant evening and even carried on after our coffee.
        I would totally recommend The Crystal Palace for an intimate dinner or for a party get together - what great fun AND right on our doorstep. Having experienced a "party" night I am looking forward to booking my daughters birthday party and will be recommending the same to friends and family.
        Thank you Sam and all the team at Crystal Palace - you are fab!

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        10.11.2010 12:46

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        My friend and I had an absolutely fantastic night at the Crystal Palace. The friendly staff looked after us so well, really going out of their way to make sure we were comfortable and happy. The food was outstanding - we ended up eating far too much because it was all too delicious to stop! But the highlight of the evening was when the karaoke started. The whole restaurant has been kitted out with the most amazing lights and lasers, giving the place a real party atmosphere. You could use a microphone from wherever you were sitting in the restaurant and the sound quality was outstanding. We sang our hearts out and, quite frankly, could have stayed there all night, we were having such a good time! Thank you so much to all the staff for making our evening so special. We will most definitely be back soon!

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