Newest Review: ... it. I'm not sure if it applies to all Dominos as I moved a year or two ago but since coming to where I live now in East Sussex I've found ... more
The Customer is Never Right!
Member Name: drdel
Date: 08/08/01, updated on 10/10/01 (529 review reads)
Advantages: None anymore
Disadvantages: disgraceful customer service, expensive
Just to update this op...Dominos did send me an impressively apologetic letter and a voucher for a free large pizza which I ordered and they delivered on time! Unfortunately, it was not the pizza I had chosen from the menu. But by that time I could see the funny side and could not be bothered to complain again!!
I am writing this op in sheer frustration. I am still very angry about what happened to me the other night.
As a previous reasonably satisfied customer of Domino's Pizza I was feeling lazy so my flatmate and I ordered a pizza. He is a vegetarian so we asked for their Full House but half without meat, also I love anchovies, so I asked for the other half to have extra anchovies. We felt like a drink so we ordered a bottle of coke.
So, one hour later our pizza arrived. The delivery guy forgot our coke so I am quite a chilled person and mistakes can happen and he said he would go back for it so I was quite happy.
I opened the pizza box and guess what? Half vegetarian and the other half.....only anchovies. Nothing else!
Ok, so we are all human, mistakes happen so I decide to ring the branch of Dominos I had ordered from and explain their error. This is the one in Chippenham Road, Queens Park, London.
The man I ordered from by chance answered the phone. Excellent. I explained what had been sent to me. His response? What's the problem sir? So I replied that this was not what I had ordered. He retorted that it was exactly what I had ordered because he took the order himself and he remembers. I was in a state of disbelief. I asked him why he thought I had rung him then? He said he did not know. I repeated what I had asked for, he simply denied that is what I asked for originally.
To cut a long story short, I lost my temper a bit and asked hiim why he bothered having a menu at all of all he was going to do is cook whatever pizza he wanted and if anyone complained he was just going to tell them the
y were wrong. I just couldn't believe he was telling me that I was in the wrong! He offered no apology, was plain rude, and I asked to speak to the manager and he said he was the manager! He refused to replace the pizza surprise surprise, and basically accused me of lying.
I asked for the number of head office which he gave me, and his name, and that was the end of the conversation. The next day I tried the number and he had given me the wrong one! I wasn't going give up, so I went to the website and made a complaint using the email system. 4 days later I have had no reply.
My flatmate and I work in people related industries and would never behave this way to our clients/patients, I was amazed at the attitude of this manager. So much for the customer being always right!
Anyway, the message to my story is that I am now boycotting Dominos and I still can't believe in this day and age of competitive industries such as fast food, there are still morons out there who make customers feel that they owe them something.