Newest Review: ... our mains (which is never usually the case for me, I am usually looking for the nearest place to nap). We had waffle with ice cream and gol... more
Review of Metrocentre (Gateshead / Newcastle) Store
Ed's Easy Diner
Member Name: ReviewMe
Ed's Easy Diner
Advantages: Tasty Food, Unique Drinks, Friendly Staff
Disadvantages: Employment Procedure, Overpriced Items on Menu
REASON FOR VISIT
I was shopping in the Metrocentre one evening after work with my partner, and after missing lunch and dashing to the shops straight from work I was rather hungry. Ed's Diner had only been open a few weeks at this point, so I thought I would try it out.
I ordered a burger as did my partner. I found that the burger was tasty especially as they asked how we would like the burger cooking, but my partner did comment that it was smaller than expected considering we were in an American style diner and the American's are both praised and ridiculed for their large portion sizes.
I was also disappointed by the portion size when it came to the chilli cheese fries that we order to share. They were listed on the menu as a side, but at £4.50 (when the burger was £6) and being an American Diner, I thought would more of a sharer size side but sadly it was a single portion.
We also ordered deserts as we still had a little room after our mains (which is never usually the case for me, I am usually looking for the nearest place to nap). We had waffle with ice cream and golden syrup and I found it very filling, but maybe would have liked 2 dollops of ice cream rather than 1, maybe I was just hungry this day or maybe it is because when I had an identical desert in Wetherspoons it was served with 2 scoops.
Overall, we found the food to be nice (nothing to complain about, but nothing to shout from the roof tops) but it was quite expensive for what it was compared to other places you can eat similar food in the area.
As I was driving, I ordered a bottomless soft drink and my partner ordered a root beer. The soft drink was good value for money as you could refill it as often as you required. My partner loved his root beer (unfortunately this was not bottomless) as there are very few places round here that serve this drink. I did sample it and thought it tasted like cough medicine ... each to their own.
In terms of price, I found the drinks to be pretty standard for a restaurant (read: overpriced compared to supermarket).
The atmosphere was 50:50 ...
... I loved the whole American diner theme and gave me nostalgia for my holiday to America last year. The 60's American music including Elvis Presley and Johnny Cash added to the theme.
... I hated the fish bowl feel of the place, as it is situated with 2 sides of the restaurant open to the shopping centre, I did feel a bit conscious of passers-by / fellow shoppers peering in to get a look at the food (I like to get burger all over my face in the company of other with burgers all over their face).
One thing I could not fault was the staff.
We were seated straight away (even though it looked pretty busy) and given a choice of two tables that we could sit at depending on the type of seating we would prefer. Once seated, the staff were efficient, which to me means we were neither sitting around ages waiting for our orders to be taken / food to arrive, but at the same time they were not hovering / we didn't feel rushed.
There was a good atmosphere between the staff, they had rapport and were friendly towards one another, which as I used to work in customer service is one thing that I think comes across really well as it puts you in a good mood and you come across more friendly to customers. The staff had personality rather than just repeating STEP 1 STEP 2 STEP 3.
This might be an obscure category to put on a restaurant review, but my partner applied for a job here before it opened. He received an email saying he had been short listed and would soon receive a selection of dates / times for an interview closer to opening and he has heard nothing back despite following up with an email.
Good Food. Good Drinks. Good Staff. Overpriced in some areas, but still reasonably cheaper overall. However, I probably wouldn't go back again as there are other places in the Metrocentre that I prefer to eat.
Summary: Good Old Fashioned American Nostalgia