I took ten people to Arbuckles in Stoke on a busy Saturday night. We were shown straight to our table, our order was taken quickly by a friendly waiter called Steve (curiously he wore a badge identifying him as 'Jo'). Starters arrived within 10 minutes, were nice enough and were what we had ordered; nothing missing or muddled.
When Jo/Steve cleared the starters he gave us an update on the progress of the mains, which sure enough arrived a few minutes later. Again nothing missing or wrong. Experience has taught me that to get anything approaching a rare steak in England, you must
a) border on the theatrical in your explanation to the waiter of how rare it must be.
b) cut the thing through the middle the moment it arrives and before the waiter has time to disappear.
c) almost inevitably send the first one back as it will be medium at best.
I got a rare steak, first time.
Fatty Arbuckles American Diners are totally committed to two major principles: 1. Customers should be provided with all round value for money that cannot be beaten. 2. Anyone eating at Fatty Arbuckles will enjoy the experience so much that they will want to return again and again. Obviously their words and not mine. Well, starting logically, lets have a look at ‘Principle Number One’; the food is reasonably priced. Cannot be beaten? Well, Pizza Hut is around the same price and is the most similar establishment I can think of. However, the second part of their Mission Statement is what I shall be concentrating my review on. Return again and again? Well…. To celebrate a family birthday party we all packed in a couple of cars and went to the nearest Fatty’s, which happened to be the one located in the Hatfield Galleria. We chose Fatty’s, as a past experience was good. The food was priced well and we were looking for somewhere to go where the food was not ‘fussy’, burger and chips was sufficient. The group of us consisted of 7 Adults and 2 Children. Not a huge group I’m sure you will agree, and I’m sure the restaurant have had to cope with much larger parties. We look around and notice it is not too busy, probably half full at most. It was a Sunday afternoon. So we walk in and wait by the little reception area. After a few minutes a smiling member of staff greets us and gets us seated. We sit down and then I realise the music. The music I do not recognise but the volume I do. Maybe it is played loud to drown out the kitchen, which is visible from the tables? It is not HMV-style loud, just makes that conversation a little harder with the person the o
ther side of the table. Menu in hand I scan for something to eat. Burger and chips will do me fine. The waitress returns to take our drink orders. Soft drinks, limited lagers and bottled ‘lady drinks’ and various cocktails. We all order our drinks and the waitress notes it all down on this neat little computer note-pad. 9 Drinks ordered, we all revert back to the menu and wait. And wait. We have been waiting now for 45 minutes. For the drinks! In a half full diner where there seems to be enough staff to cope. Pouring a few pints does not take this long? Even if there are other people to serve first? During this time I have a look around. The walls are plastered with vintage film décor. Black and White pictures of various people, I presume actors and actresses. Being your typical British type, we moan to each other about the service but do not complain. After 50 minutes it is getting silly and one of us decides to enquire as to when we will get our drinks. The word ‘sorry’ utters from a waiters mouth, obviously you can see he couldn’t care less, after all, we are not his ‘guests’ and he will receive no tip. And wherever our waitress has gone is anyone’s guess. A few minutes later the drinks arrive. “Are you ready to order?” Only for the last half an hour! So we order. The menu is quite basic. Burgers, Steaks, Pasta, Jacket Potatoes, Chips etc. One of our group asked for a plain burger with no sauces or salad at all, as for everyone else, they ordered the food as it appears in the menu. After taking the order, the waitress read back it all to confirm, including that plain burger. 30 Minutes later the food started coming. Now, I’m sure I don’t have to say, but when the food came, there wa
s no plain burger. Mentioning this to our waitress, we got a roll of the eyes and the plate taken away. A few minutes later it was returned, plain burger and all. All the other food was fine. Portions were very generous and the food nice. Dessert? Gave it a miss due to a combined waiting time reaching nearly 1 ½ hours. A look at the dessert menu revealed many calorie-bursting ice creams and cakes. Looking over to another table I can confirm the ice-cream portions are huge! Overall the food was up to standard. It wasn’t brilliant and on that basis would return again. But include the service, which was terrible and have decided to give Fatty’s a miss in the future. Cost wise the total bill came to £120. That is including the additional drinks that we ordered due to the wait. Tip? No chance. Thanks for reading tbsgt
I've had good experiences at Fatty's before, and last night I thought I'd go again, since I haven't been for over two years. I had a few friends with me who were both first time Fatty eaters, so we decided to go for it. I arrived at the site in Festival Park, Stoke, about 9pm, and the first thing I noticed was the makeover that seems to have taken place over the last few years. Firstly, the Fatty's part of the name has been dropped - it's just Arbuckles now. This could be a bad thing - Fatty's were always known to me as a source of huge gut-busting meals. Does the lack of Fatty mean the portions are now smaller? On our arrival the restaurant was very quiet, with only one other couple inside. Our server was called H (female, so not a kiddy pop singer after a career change). She was cleaning tables as we arrived, so wasn't at the door to greet us. This is understandable given how quiet the place was at the time. We began to make our way to the bar, since experience has told me that you normally have time to grab a drink while you wait for them to seat you, regardless of how empty the place is. This is where I learned the first change of culture that seems to have taken place since our last visit. H spotted us heading for the bar, and moved for an intercept course. She escorted us to a free table in non-smoking as we asked, and left us with menu's. Having introduced herself and told us that she would be our server for the night, she took our drinks orders. Again, past experience has always been a clear 15 minute wait for drinks, even in quiet periods. This time, drinks arrived almost immediately, and H wandered away to carry on with her other jobs. After about 10 minutes, H arrived back to take our orders. Out entire party is in our young 20's, and we were dressed casually and enjoying a chat. The relevance of this will become clear later. Rather than standing at the table to take the order, H pulled
up a seat, made herself comfortable, and asked if we were ready to order. This may sound unprofessional, but her entire attitude came across as someone who enjoyed her job, and was relaxed and friendly, rather than someone who was just there to do a job. One of our party was still undecided, so she offered a few suggestions, then when that failed, said that she'd leave us to decide for a while, and when we were ready to just fold the menus and leave them at the side of the table, or just give her a yell. When we were decided, we folded the menus as requested, and H arrived back within a few minutes. Again, she grabbed a seat to take the order, and was very friendly throughout. Two of us ordered the New York Strip Steak, the other ordered Flame Grilled Chicken. We also ordered a side of Cajun Mushrooms. H offered us more drinks while we waited for our food. About this time more customers arrived - two gents in full business suits, obviously there for something work-related. H's attitude to these was entirely different - still polite and friendly, but standing at the table to take the order and leaving the gents to their own discussions, rather than making small talk. Food arrived within about 15 minutes, which I was very pleasantly surprised at - I'm used to waiting far longer in Fatty's. The mushrooms weren't there, but H picked up on this before we could question it, and said that they had forgotten to put them in on time and they would be with us very shortly. They arrived within about 2-3 minutes. I personally preferred this approach, although I can imagine that some people would prefer their entire meal to arrive together. I also appreciated her honesty, since she had her hands full with our food, and for the time she was gone she could very easily have just said that she would be back with them. The steak hasn't changed from Fatty's. A large 10oz lump of sirloin, cooked to perfection on my part
(medium rare). My friend noticed that his medium well was still very slightly pink at the centre, but was still very impressed with the quality of the food. We all ended up leaving some of the chips and side salad, purely to make sure we had room for dessert. After the meal, we perused the dessert menu. All the desserts were a very reasonable £3.95, with the exception of an ice cream dish that was meant for two at £5.95, and a large plate containing a bit of everything for £7.50. Since we couldn't decide, we went with the bit of everything, since H assured us that this was more than enough to fill three of us. She wasn't wrong. The plate was huge, and loaded with a vast selection of hot desserts and ice cream. I personally recommend the waffle - it's absolutely delicious, and it will fill you up nicely. Our entire meal lasted around an hour and a half and cost a little over £50, which is very reasonable for 3 people including two alcoholic drinks per person (drinks came to around £15 of the total cost) I would definitely recommend Arbuckles, certainly on a weeknight as we went. I can't comment directly on busier periods at the weekend, but I've always had great service in the past, and have no reason to believe this would change. I wouldn't go if you're in a hurry though, since if they are busy they can take a while to get to you.
American Diners are ten a penny these days, springing up at most major 'Entertainment Parks' (Cinema/Bowling/Diners/etc). Fatty?s as a chain therefore has a certain appeal, but it is not bearing up well against some good competition who appear to be able to do it that little bit better. I've so far been to 3 Fatty-Arbuckles, and overall they don't appear to be hitting the market they are aiming for. For those who have never been to America, the Vacation Diners serve large meals (usually containing unhealthy amounts of meat), absurd sweets, at normal prices, and all with excellent service (for they count on your tips to top up their meagre wages). However, the last one I?ve been to was at Braintree Freeport on the 5th May 2002, and it is this one I will base this report on. My Girlfriend and I went to this restaurant with 2 friends whom we hadn?t seen for a while. The choice was between the local JD Weatherspoons (an excellent meal to be had) and the more local Fatty?s, and with the weather the way it was, we opted for Fatty?s. This appeared to be a questionable choice from the start. We waited in the main entrance for about 5 to 6 minutes while watching the teenage staff ?moping? around. Once we, and by now another dozen people, were seen we were informed that it would take about 10 minutes for a table while one was cleared. We went to the bar to fill this time, but saw that half the tables were empty, apart from the dirty crockery. This was a shame as there were about 6 teenage staff hanging around ?chatting? and not appearing to be bothered that people were waiting. Next was ordering. Now, the selection isn?t that great, probably to keep the cost down and the portions large. However, this means that there is next to no real choice when several items are not available, as they weren?t on the day we went. Our starters took a little too long to arrive, but were good, so we didn?t mind too much. Our ste
aks (as the only real remaining option) took an even longer time to arrive, and were either over or under cooked, and not all that good. It also didn?t help that they were served on almost fridge cold plates, and it took a little pointer from one of my friends that as we all had steak, some steak knives might be useful. The dessert selection was also reduced and again took far too long to arrive. The question of ?Is there anything else I can get you?? was answered in a chorus of ?Spoons!? During the whole of this time several of the spotty staff hadn?t appeared to have moved from the back of the Diner, probably keeping their distance from the dirty tables waiting at the front. These had been waiting to be cleared since we had arrived! They could do with a lesson or three about working in a service-for-tips environment. If I had 10 Cents, I would have left it, but as I didn?t, they got the Zero they deserved. What was the cost of this poor imitation? £80 for 4, possibly due to the several drinks we had while waiting between meals, but only 2 of us were drinking that night? My advice is therefore: Take a look and judge from the staff what the experience may be like. If it don?t look good, turn around and find the local JDs. They aren?t all as bad as this, but overall, I would need convincing to go back to any.
Our annual visit to Alton Towers this year, was, bravely on my part to be a two day event, naturally including an overnight stay for a very cheap price at the Moat House Hotel, Stoke-on-Trent. However, the price did not include an evening meal, and with a Doctor Who convention taking place simultaneously (yes, there were Daleks walking around doing what they do best), it was time to examine what eateries could possibly be found in the middle of a trading estate in this part of the world. Amazingly, there were quite a few to chose from including KFC, Pizza Hut, McDonalds and , yep, you've guessed it Fatty Arbuckles (well not Arbuckles to be precise - I guess 'Fatty' in a title in the current age of health awareness might not do much for customer pulling power), although the appearance from the outside was more reminiscent of a single layer drivethrough than a themed American restaurant. Wet and tired, (of course it was raining) the 7 of us, including 3 delightful children elected to take our chances at Arbuckles and were advised that we would have a 40 minute wait for a table, which even then was unlikely to be together. However, after taking a pew on their exceptionally raised stools in the bar area, we were, some 15 minutes or so later directed towards a table with 7 chairs closely situated around it. We were issued with menus and selected, we then waited, and waited, get the picture, until eventually a young girl came and took our order which included drinks from the bar. Some 20 minutes after this, becoming totally parched from the long wait and excessive heat (no air conditioning), I opted to collect the drinks myself. Starters for 1 arrived about 40 minutes after ordering, Garlic Bread and Cheese, which I have to say (having forced my daughter to reluctantly part with a small slice off the end) was the nicest I have ever tasted. Great, we all though, starters for one out
of the way, maincourse next, WRONG - people arrived after us, ordered and got served ate their meals and left, still we waited, eventually after complaining because the kids were getting fractious, we were told we were next, the meals arrived, large portions, a tray of relish to accompany, and a wrong meal. My friend was reluctant to complain, but being the happy friendly mild mannered person I am, did it for her, and they brought her a complete new meal in .........5 minutes - what can I say? THE FOOD The service was crummy, the food on the other hand, was as far at the opposite end of the spectrum as you could possibly imagine, it was outstanding, 8oz Burgers like mini steaks with real bacon and cheese, black peppered fries, substantial side salad, sweetcorn, mayonnaise or tomato relish to accompany for £7.95, mind you how I managed to get it down considering the amount of alcohol I had consumed by the time the meal had arrived is anyones guess (if eating here avoid the table nearest the bar). WHAT's AVAILABLE? A small selection from a variety of dishes, including salads, chickens, ribs, pizzas, pastas, steaks, fish, accompanied by fries or black peppered fries (your choice - but would definitely recommend the latter) -Kiddies meals, choice of fish fingers, nuggets or burger with chips, or a pizza on its own (7"), accompanied by a soft drink and an ice cream for the princely sum of £2.95, if your kids prefer something a little more exotic, they produce a large proportion of their dishes as half portions for half price, although I guess the drink and icecream would then be extra. Most expensive main course on the menu was around £12.00. The restaurant offers both smoking and non-smoking seats with a small bar area if you have to wait or fancy a drink after your meal (thats if they are still open bearing in mind the length of time we waited). DRINKS Prices I found to be quite reasonable, arou
nd £2.10 for a pint of bitter and £2.20 for a pint of lager, £1.15 for a half - £12.50 for a pitcher of cocktail consisting of Gin, Triple Sec, White Rum, Tequila and Coke which for a couple of you you could easily consume without spoiling your appetite, we were sorely tempted but luckily the care of three children stopped us, saving both our heads and our bank balances. FINANCIAL HEALTH WARNING Beware the bill, we ordered drinks at the table, and were given the wrong ones, which despite being sent back were still charged to our bill, together with the replacements, I again complained but was not even offered an apology. I paid by credit card, and was firmly told by the waitress to return to my seat and wait, which being the paranoid cynic I am, refused, but noted that they actually left credit cards on the till area when they walked back to give people their chits for signing. Total bill came to £55 for 4 adults, 3 kids including quite a few drinks. LOCATION The restaurant is situated on Festival park within easy walking distance of the Odeon Cinema, out of town shopping area and Moat House Hotel, and boasts plenty of parking. Contact No: 01782-269779 SUMMARY Poor service, lacking in atmosphere but with really excellent food at reasonable prices - would I go there again? maybe, if I was in the area and Pizza Hut had a queue. Sue
When you walk into a restaurant or diner I was under the impression that the you waited to be seated, browsed the menu, maybe had a drink and ordered, consumed the food maybe, paid your bill and left a happy punter. It seems that Fatty Arbuckles at Valley Park Croydon, don't actually believe in the taking the order bit... Christmas Eve last year, family trip to see Jim Carrey's 'The Grinch' out of Warner Bros either Frankie and Bennys (I wish we had...) Burger King (heaving) or Fatty's. Well the latter appealed after a good experience at the Hove Marina diner in the summer a year before, where everything had been perfect, down to the fact we had stated we were going to the Virgin multiplex in an hour and a half for Toy Story 2. They were extremely efficent with the service and the food was excellent. So what happened in the Croydon branch? The whole atmostphere was different, the staff obviously peeved at working Christmas Eve, sat us down and presented us with the menu. Around us the decor was your typical Marylin Monroe posters, baseball heroes etc, fine alls well. The menu is extensive, but not really ground breaking stuff. Burgers, steaks, pasta prices ranging from £5 - £12 with your starters including the usual mushrooms, caesar salad, grill to share etc. The kids menu is good £2.50, crazy mamed dishes for your nuggets or sausages, with the choice of fries of smiley face potatoes. About the only smiley face I saw though... Ok, having chosen, you know you do the head stretching try and catch the eye of the waiter/waitress thing? We tried and tried, the place wasn't exactly busy, about 10 - 15 people mostly families. The kitchen 'front' was in view and we wern't far from a waiting base, which had a large cash and carry economy tomato sauce bucket size bottle in view, while all around on the tables sat Heinz ketchup bottles.....(for goodness sake hide the evidence...) 15 minutes later our order was t
aken. Kids getting bored, they finished their juice and started on the falling of chair thing, the obligatory trips to the toilet (reasonably clean) played with the salt and pepper, stressed mum, irritated Dad. The kids activity mats had been given to us, but no crayons or pens around. 20 minutes later, childrens meals appeared, plates full and good value for money, although I don't know many 4 year olds that appreciate onions on the salad garnish. Hubbys burger with the lot, chips piled high, looks good, they are all happy. Me? Ordered a main course Caesar Salad with garlic bread. Really dissapointed. A lettuce shredded with some croutons and a teaspoon of parmesan cheese grated over the top, the garlic bread was......microwaved, pale and as appetizing as the squashed chip on the floor. So one out of three isn't bad I suppose. Everybody done and dusted, empty plates, apart from the onions and garlic bread, then came the long wait. Our plates sat there for another half an hour, we caught the eye of the young girl assigned to our table, she indicated she'd be over several times in this period, until hubby got up and went to her, we quickly ordered an ice cream for the children and asked for the bill,£22, after all my negative points I think this is very resonable for a family of four. The experience at the Brighton diner was so different, the staff were consistent, cheerful and helpful.
Basically, Fatty Arbuckles is an American Diner, inside they have plenty of eating space and the tables are set out very well and they have smoking and non smoking tables. They have a very good menu; they prepare food like Burgers, vegetarian meals e.g. Caesar salads and pasta dishes etc.. They also have chicken, fish and the always favorite in restaurants the Steaks. With the burger meals, you can go from a basic plain burger right through to one that has egg, sausage, bacon, beans etc.. inside the bun. You can have up to three burgers in the same bun and you can add as much ingredients that you want for a price of course. All the main meals come with fries or Jacket potatoes and salad. The Children’s menu is just as good, they have a meal deal, which is a Main meal and a drink, for about £2.45, with this they offer a variety of dishes, such as Burgers, Sausages etc.. Whilst we are on the subject of the menu’s, the dessert menu is excellent, they have a pancake dish, which are American Pancakes stacked, high you can choose anything from 2 pancakes up to 5 or more. They have a variety of sauces and flavors to go with them. They also do the most delicious Chocolate sponge, which you can have hot or cold with cream or ice cream. The Service is brilliant, we visited our local restaurant in Stevenage the other night at about 6.00pm, we hadn’t booked a table and we were shown to one straight away there were about 25 people in the restaurant then. We took our two year old daughter with us and they gave her some paper and crayons to play with whilst we were waiting for our meal. Our order was taken as soon as we were ready and about 5 minutes later our drink was served and my daughter was given a straw to go with her drink, which stops them from getting so messy. Then about 5 or so minutes after that our food was served. The food was lovely, we only had burger meals, but have eaten there before and I have had the Maryland Chicken dis
h, which I can recommend and my husband has had the grill meal before, which he enjoyed. The children’s meal was more than enough for them and our meals well we went in with every intention of having a pudding; we just couldn’t face one after having our meal. The prices of the meals in Fatty Arbuckle’s are fantastic, this whole meal cost us under £20.00, so it easily affordable for a family meal. I also know on Sundays they offer a discount of Children eat free, in the afternoon. I was impressed with everything on this trip, the children were treated well, we were treated well, there wasn’t much waiting around and we were served quickly and efficiently and we were also pleased with the bill at the end. I recommend it to anyone that wants a cheap evening out.
Yeah it’s another one of those sweet American diner joints! A quick glance at the inviting outside menu revealed a fair variation of typical meals for typical prices. Why is it in the U.K there is no one that truly undercuts to a great degree on price? Where this does occur you can bet you’re probably talking pennies in Britain. Inside was clean and the décor not ‘over the top’ (hardly authentic American then?). A large American flag on the wall though and red and white-beamed banisters partitioning the establishment quite nicely. I don’t recall seeing many Fatty’s (as they are known) around; they are certainly not as common as your mainstream restaurant chains. There seemed quite a lag in time between getting the very clear well formatted menu and actually having the option to order. During the order though, detail was electronically taken and immediate processing probably occurred through to a monitor in the kitchen, since the waitress had an electronic transmitter device on which she was doodling. After about five minutes the food arrived! This seemed too good to be true considering the long wait just to ‘get the order in’, in the first place. What on earth was the waitress wearing? An old light blue school shirt with baggy trousers! No awards for the uniforms here chaps. No American ‘extrovert’ behaviour either, not even a good day, great potential though. I must admit to expecting a regular size drink to being somewhat larger than an eggcup! - Ok I’m exaggerating perhaps a little, but don’t Americans like large sizes? As for the food though, it seemed authentic and really could not be faulted. Original early 80’s pop music was the theme; somehow this didn’t fit in with the ‘state of the art’ décor though, which included the prominent waiter only bar. Special offers include Kids
being able to eat free at weekends from midday to 4pm. I’m not sure if this applies to all Fatty Arbuckle’s though. Dessert menu arrives separately and offers your apple pies, pancakes (no limit to the amount over 5 tier) and ice cream concoctions. Pretty good really. Yeah I was happy overall, I got a smile.
A Tragedy in One Act Persons Represented Paul - Our hero Sam - Our heroes fiancee Waiter 1 - We'll call him 'Bob' Waiter 2 - And this one 'Jane' Waiter 3 - Ermmmm, 'Kate' Waiter 4 - Double ermmm, 'John' The Manager - a Staffordshirian Citizens of Stafford, several cooks and a traffic warden. Scene - For the greater part, a restaurant in Stafford, near the M6 --------------------------------------------- Prologue Two people, both alike in dignity In fair Staffordshire where we lay our scene From a new grudge breaks a new mutiny Where abysmal service makes civil hands unclean From forth the carriageways of the M6 A pair of star-cross'd lovers go to eat A restaurant by the motorway they find A place to rest and take a seat --------------------------------------------- Act 1 - Scene 1 - The M6 somewhere north of Birmingham Paul - Sam, o' my word, I am tired, how ist thou? Sam - Is thou? I too am tired, shall we take some rest? Paul - Ay, 'tis a good idea, we shall rest at the next hostlery we see. --------------------------------------------- Scene 2 - The Restaurant, a branch of Fatty Arbuckles just off junction 13 of the M6 Waiter 1 'Bob' - A table for two sire? Paul - Thou art very perceptive sir, a table for two will be very good. The two young lovers are shown to a nearby table. The restaurant is nearly empty, save for a table of 8 young people and an elderly couple in the corner. 'Bob' - Some menus for you sire, choose well and I will return anon. The time is now 9.10 of an evening, and the sun has set. Our young lovers wait patiently for their waiter to return. They are hungry and tired, but are happy in each others company. They wait, and wait, and wait some more. Paul -
What light through yonder window breaks? It is the east and there is a sunrise we have been waiting here so long, where ist' our waiter who has not return'd to take thine order? It has been but 3/4 of an hour, and still no sign. Sam - Oh sir, thy wit is a very bitter sweetening; it is a most sharp sauce 5 more minutes of an hour pass, and a waiter appears. 'Kate' - An evening of good to you both, would thee like something to quaff the thirst? Paul - That would be satisfactory, we have gained quite a thirst WAITING Sam - Come come my sweet, let us order and think not of the wait. Paul - Oh. thou art more lovely every minute, we shall order and await our refreshments. The two young lovers order their food and drinks, and eagerly await their refreshments to arrive. A short while later, some drinks to quaff their thirst arrive at their table. 'Jane' - Drinks for thou, two glasses of water. Paul - But Jane, I tell thee, this order is wrong, where is my tea? 'Jane' - Ah sir, you speak in jest, no tea was ordered. Paul - I jesteth not young Jane, check again I beseech thee and bring my tea. A short while later the tea arrives, as the young lovers had ordered it, but the waiter had been mistasken. Our lovers finish their drinks, and are refresh'd but hungry, and 20 minutes later their food arrives. 'John' - Food for our weary travellers, a casserole of vegetables for the lady, and a meat burger for sire Paul - But sir, a tragedy, the order is wrong. I cannot eat meat of the cow, I am sworn against it, I order'd a burger of the vegetable, not of the cow. 'John' - A mistake has been made sire, it will be rectified with great haste! The waiter disappears, and our lovers are left waiting with stomachs of empty for the food of correct to arrive. After another 1/4 of one hour, the w
aiter returns. 'John' - Ah sire, I return and I bring thee great news, your order is now correct and you may enjoy your food. Paul - I thank-you sir, our hunger is now most great, we shall eat. After waiting over 1 and 1/4 hours for food, our lovers are ravenous and eat their food with great hayste. The food is satisfactory and the bill arrives Paul - Oh good sir, the bill is great, and for our food we were made to wiat, the order was wrong, the service was slow, give some discount and we will pay and go! The manager - Discount sir, but you ate all the food, that means you must have thought it good! Paul - Does thou have no sympathy for our plight, we had to wait late into the night, an apology no-one has made, for the sorry service you gave.. The manager - A grumbled apology I give thee, and for discount, how about 10p. Paul - But sir, you do not understand, the service was poor, the food quite bland. Thou's apology was poor, and I want more! The manager - A minute please give me, I will return to make you glee! A discussion then takes place at the counter between the masses of servants, cooks, the citizens of Stafford and a passing Welshman with a grey hat. The manager - Thou art correct, we were not good, it took us two attempts to give you the right food. I am very sorry you were delay'd, a discount you require you said? How about a bill that comes to five pound, the figure is low and it is quite round! Paul - That will suffice, thou hast done well, let us pay and get out of this hell! Our lovers pay and leave the house, Their flames of passions the wait did douse. A sorry tale of service poor, From the moment they cross'd the restaurant door. The drinks were wrong, the food was too, There was even a mess in the gentlemans' loo Do not settle for such a state, Delays like this will make you late. <
br><br><br><br><br><br><br>Be sure to complain and get a discount, Don't accept free drinks, they do not count. If we complain, things might improve, if things stay bad, our customer we can move, To another place where things are better, And we can thank them in a letter! THE END --------------------------------------------- In all seriousness, the service here was very poor, and it is the second time I have had problems at this particular Fatty Arbuckles restaurant. In all fairness the food was qiute nice, but our dining experience had already been ruined by this time, and the restaurant was COLD. Don't stand for it if it happens to you, if you can't get a resolution at the time, leave it until you get home and write a letter to the manager or the head office, that should get some sort of response and hopefully a refund.
Used to be called Fatty Arbuckle's, but they've now dropped the "Fatty" - which is a good move, I think. It has to be said, the surroundings are not all that pleasant, at this branch at any rate (busy roads in Salford Quays, and not far from Old Trafford), but inside is fine. I enjoyed the food very much. It's mainly burgers, pasta, ribs, steaks and chicken. There are salads too, and baguettes, for the lighter appetite. A real bonus for vegetarians is the fact that you can have a vegetable burger instead of any of the meat burgers. The black pepper fries are delicious. There are various special deals. The early evening menu (Monday to Friday 3.30 - 6.00 pm) looks like good value for £6.95 (2 courses), but there's also a lunchtime "eat as much as you like" for £3.95 which sounds great. I've only been twice, both times on a Sunday, early evening. The first time it was really busy, but the second time very quiet - on that occasion especially the service was excellent, and we were served really quickly. Fast food at its best!