Garfunkels (Garfunkels)

Member Name: polydeuces

Product:	Garfunkels
Date:	12/08/08 (32 review reads)
Rating:

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I have to say the service was just about as bad as you can possibly get it. It started off well enough, we were soon found a table and we settled down with the Sunday papers. Then we waited, and waited. Eventually a poor waiter for whom we later felt sorry for took our order. It was a simple enough order, we did not want starters and my wife and I had Omelettes whilst the boys had Ribs and Lasgane slightly complicated by a side order of garlic bread. A round of drinks was ordered.
Then we waited, and waited. After 10 minutes the drinks duly arrived. And then we waited, and waited. After 40 minutes the poor waiter returned to inform us that the chef (meaning microwave operative and salad tosser) (delete salad and replace with complete) had lost our order and so could we order again. We did and expecting that some priority would be given to our order we settled down to wait. Our expectation that we would now get our food in reasonable time was misplaced, a further 20 minutes elapsed before the food arrived.

Now any restaurant can have an off day. However if they do its what happens when they do that will decide whether you will return. How do they try to make up for what has been a poor show in terms of service. What happened at Garfunkels? A round of free drinks while we waited interminably? Nope. A reduction off the bill perhaps? Nope. Profuse apologies? Well yes but that's just manners that's not business.
All this is a pity we have been here before and found it reasonably priced. The service last time was pretty good but the restaurant business is competitive. If you do not make it up to scratch there are many other places to try.

Garfunkels on this occasion suffered from NOBODY ACTUALLY CARES syndrome which afflicts many chain establishments. Weak management, poorly paid staff without motivation spoil a place like this. Serve the food quickly with a cheery smile and people will return. Is it that difficult?
It was obviously beyond the wit of Garfunkels Cambridge.

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