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Not the best customer service!
Giraffe Restaurants (London)
Member Name: MsTricia
Giraffe Restaurants (London)
Advantages: Good food, reasonably priced
Disadvantages: Customer service - slacking!
I attended the Giraffe restaurant in the Westfield shopping centre in Stratford for a friends birthday.
With my friends usual lateness, I was there first, and asked a member of staff if I could sit and wait until I arrived. My friend had not made a booking so The waitress asked how big the group was (even though the restaurant was especially empty) i informed her there was 7 more people to come and in my opinion she was quite rude to tell me that they needed to come quickly as the kitchen closed at 10. (it was 8.30pm at this point).
As I waited I asked for a drink at the bar, but the waitress there said she was "busy" (she was cleaning glasses) and so I asked a male waiter who asked if I was ok for a drink. To be quite Frank he was the only courteous member of staff in this branch.
In the end my friends came and we sat down to order. The menu is quite varied, but with typical dishes eg burgers, chips, ribs, chicken etc and with other culture foods like enchiladas and pasta as option, so in terms of food I would say there is definitely something for everyone and prices for starter are average around £5 which is reasonable. I ordered a mature cheddar cheese burger with chips which was about £12. I was happy with this price as I have eaten practically the same burger at Byron burger branch for same price and it comes without chips. I ordered an additional filling of avocado for about £1.50 and was quite annoyed when my burger Came without the avocado. I tried to get the waitresses attention but felt she kept trying to ignore me (honestly the service here was terrible!) so wen she finally paid me some attention she took the burger away and said she would change it. Then a minute later she brought it back and said she would bring me the avocado. Then sitting there for 10 mins whilst everyone else happily tucked into their food and I waited for my avocado she brought me out half an avocado, which I had to slice myself and put in the burger. To be quite honest I was not impressed! The food itself was fine I just did not find the experience recommendable as it was my first time in the restaurant.
My friends had the ribs which were a good size portion (whole rack) and you do find the price reflected in the substance of the food is the positive of this restaurant. It was just a casual evening out with nice restaurant atmosphere just seemed that as we came close to closing the staff seemed rude and probably just wanted to go home. I'd eat here again just definitely not this branch!
Summary: An average restaurant for cheap night out with friends