Newest Review: ... ten minutes. My husband is not good at waiting for anything and suggested that we try somewhere else but our son wanted a burger. So we wa... more
Handmade Burger Co
Member Name: Fircone_Frankie
Handmade Burger Co
Advantages: Traceable high-quality meat, tasty burgers.
Disadvantages: Let down by trimmings!
A new restaurant recently opened in the Metrocentre in Gateshead. Recommended to my partner and I by a friend, we set off with two friends to try it out last Wednesday.
Perhaps due to the ever-popular Orange Wednesday, and the restaurant's convenient location right next to the Odeon in the Metrocentre's Qube, there was a queue outside. The queue was fairly big, but we didn't have to wait longer than 10-15 minutes and were provided with menus by a smiley staff member. It was, however, frustrating to look inside and see that many parties of two had been seated on four person tables, and that we had to wait while parties of two were allowed in ahead of us.
We were given a table for four in the corner, and the process of ordering was explained. You choose your food and go up to the till and order. You are then given a table number, which you display on your table. Your food and drink are then brought over by waiting staff.
The menu is fairly extensive as far as burgers are concerned, there are beef, chicken and lamb, as well as many vegetarian options. There are also salads for the more health conscious consumer. My friend tried to order the lamb tikka burger, and was informed at 7.30pm - when I would have thought they would have ensured a full range was available - that they'd run out.
Between us we ordered chips and a variety of beef and chicken burgers. The beef burgers were better stacked than the chicken, but all agreed (having ordered habanero, barbecue and stilton) that they could have been a bit more generous with the sauce. The bread is marketed as sourdough, but to me (I'll confess, I'm no bread connoisseur) it just tasted like normal bread.
If I'm honest, there is one main competitor to this chain in my opinion. I have been consistently impressed by the quality of the food at the Gourmet Burger Kitchen chain, and despite the many accolades displayed on this restaurant's exterior, I have to say that it didn't vastly exceed my expectations. Don't get me wrong, the beef burger itself was beautiful, rich tasting and cooked to perfection. It was the trimmings that let it down for me. The chefs had been stingy with the barbecue sauce, the lettuce was soggy and wilted, and the greasy chips were overcooked and overall more like crisps than chips.
The burgers cost from £6-9 pounds on average, and chips are charged as an extra. The portions of chips are quite big and we found 3 portions between 4 adults more than adequate. The drinks are quite pricey and we benefitted from ordering a jug of tap water - otherwise the 330ml bottle priced at around £3 might not have been enough.
In summary, the burgers were nice but after my friends' gushing reviews I was left a little bit underwhelmed. Perhaps I'll go back and try it again when it is less busy. There is no GBK in the vicinity so it looks like I'd better learn to love it!
Summary: A slightly below par experience for a chain that appears to have good potential.