Newest Review: ... and with all the details of the menus and prices. My local one is the Greengage in Ipswich or Bury St Edmunds Our favourite is The Th... more
Would rather eat from a dustbin!
Author Name: Z Gilbertson
Advantages: No advantage to eating here as you will still leave hungry!
Disadvantages: Food unsafe, complaints not accepted, possible forcible evictions,
I have never before written a review online, but after the abysmal service my partner and I were subject to, I feel compelled to warn others of this restaurant.
After moving house we decided to check out the new 'local' in Peterborough (the Halcyon). Big Mistake.
We ordered the Mexican Burrito, Big H burger with bacon and cheese, onion bhaji's, and corn on the cob. The plates were cold resulting in cold food, we found an unidentifiable insect in the side salad, various parts of the meal were missing, what was left was inedible due to either being undercooked, cold, or obviously microwaved multiple times. Some items of food that were served were not as shown in the menu pictues, namely the corn on the cob, at 79p a throw should have been atleast a half length, not 7 kernels wide! In the pictures, of which there were three, the corn is atleast double, if not treble this size. We were told 'that is a portion', they did not care they were falsely advertising it. Drinks that had been ordered, even though from draught were rather warm and served in glasses with soap residue in them! This rendered them undrinkable also - no replacements were offered.
We had also ordered dessert at the same time as the main, but wished we hadn't bothered. The chocolate fudge cake was not heated properly, neither was the custard. Working in a restaurant myself I know that all food must be heated to 75C to be safe. Tepid custard is not acceptable.
£20.01 was an extortionate price to pay for 3 onion bhaji's and half a burger - as that was all that was safe to eat or drink! When we asked to speak to the manager, the food was swiftly disposed of and we were ignored. We were then forcibly removed frothe restaurant after being accused of smoking at the table, regardless to the fact that I suffer from COPD and have enough trouble breathing let alone smoking!
I have ever been so insulted in all my life! Do not bother complaining to managers as they obviously do not listen looking at other reviews here, sorry this is long winded but I would rather give people the full picture for them to make up their own minds about whether to dine here or not. Xx
Summary: Avoid at all costs, eat at home if you to live without food poisoning!