“ Linthorpe Road, Middlesbrough. „
Joe Rigatoni's is a disgracefull excuse for an italian restruant!!! When dining in the food we recieved was of poor quality and by the time are drinks arrived (after asking after them many times!) we had pratically finished our meals, not impressed. However worse then their dining in experience is their delivery service, the first time we ordered from them I couldn't fault them, food was on time and super tasty!! second time the food was 20 mins late (so arrived 1 hour and 20 mins after ordering) then the food we were given wasn't even our order!! we decided to give them another chance assuming our second experience to be a one off, but NEVER again will I eat from there! the food arrived two hours after ordering!!! even when contacting the store to speak to a so called manager to enquire where our food was we were old 'its on the way' thats it!! nothing of any usefullness. If we hadn't paid over the phone by card I would have refussed to give them a penny! Oh and to make matters worse the food was cold! If you want decent food at a decent price that arrives within a fair time period DO NOT GO TO JOE RIGATONI'S!!!!
Joe Rigatonis is a realy big bug bear with me. I wont eat there despite the fact my partner loves it. Each time I go in, I have terrible experiences and I have had to draw a line under it. There are several branches of the restaurant locally, Middlesbrough is the restaurant I am reviewing, but there are also branches in Darlington, Stockton, Yarm and Hartlepool.
They have a happy hour between 12noon - 2.30pm & 5pm - 6.45pm (weekdays) and 12noon - 6.30pm (weekends). During this time you can get any pizza or pasta for £5.95 (some like seafood / mixed pizza pasta have a surcharge of £1/£2), any Chicken dish for £8.95 and any burger for £6.95. This saves you about £2-£3, more on seafood or steak type dishes. They also have a 2 course for £8.95 selection, which is good value too. Prices are quite cheap the rest of the time too.
The parmesan (North East Favourite) is my favourite dish from the Menu. It comes with chips and is £8.95 during Happy Hour. In take aways a large parmesan will cost £6 so for an extra £3 you are getting a much nicer quality of food and you benefit from the dining in experience.
All these positives aside, I have recently had disasters each time I have visited the restaurant. Some examples. Is it just me or does it seem like the quality of everything is decreasing, not just at Joe Rigs?! Took our friend for her birthday and they refused to let us have sparklers on her cake for health and safety. I ordered chicken wings as a starter. The chicken was bloodied and pink, they told me it was because it was Halal Meat? I refused to pay for it and the manager said fine, I paid the bill got out to the car and thought that was a little more than I expected, funnily enough because upon checking the receipt I was still billed for the wings! I ordered a pint of Shandy, they gave me a pint of Lager, they were unwilling to change it. Pint of water with ice and lemon? No pint of water with more water and pips off a lemon (not sure if this had previously belonged to someone else because it had lip marks on the cup). I asked for Garlic Mayo for me and my partner (pot each) we werent given this until we had practically finished our meals and I had to ask 3 times, we were charged 50p each for these and there was no more than a teaspoon of sauce in the pot. A waitress put an order of drinks on our table in the middle of our meal, spilling over, which didn't actually belong to us. She didn't say here's your drinks or anything she just stuck them on and walked off. She must have noticed us looking incredulously at them, because she came over and said, these not yours? And took them away. Ordered a parmesan and it was no bigger than a chicken burger, the man on the next table had ordered one too and I am not exaggerating it was hanging over the edge of his plate. I complained and was told that all of the chicken breasts are the same weight, it just depends on how they are butterflied as to the size of them. I pointed out the difference between mine and the man on the next table and she just shrugged and said it's the way they are cut.
The drinks are very overpriced. £5.95 for any pizza or pasta so me and my partner got a pepperoni pizza and a pasta dish, so that was £12 roughly. The bill was £23 and all we had was a pint each and a glass of water each!
Its really sad because when you complain the manager is so sweet and helpful, but you feel like such a pain complaining all of the time about the service. So I have truly now given up and no longer wish to eat in there.
If you are looking for good, healthy food then do not go here. The cuts of meat were awful, pork ribs barely had any meat on them and were covered in fat. Seafood tagliatelli had gritty and very low quality mussels involved. Even the wine had to be replaced! Probably best for large groups of people on a stag/hed do who arn't too bothered about paying lots for very poor food and atmosphere.
I have personally never dined at the Middlesbrough branch of Joe Rigatoni's, however we as a family have dined at the Stockton-on-Tees many times and have always found the service to be very good and the food delicious. I would particularly recommend the Insalata Capresse starter (mozzarella, beef tomato and avacado) and the vegetarian pasta with mushrooms, i'm sure it's very fattening but it is delicious, and the portion sizes are just right. They also do amazing chips!
The children's menu is good, with a couple of the usual staples, e.g. chicken nuggets etc. but these are "proper" pieces of chicken in breadcrumbs as opposed to mcdonalds rubbish! My 7 year old has always enjoyed the food here, though she rarely eats the small salad that comes with children's meals! T
The bar is quite expensive, but there is a large selection of spirits and liquers on offer, as well as a good wine list. The food is reasonaly priced and there are happy hours at various times of day.
The restaurant does get very bisy on Friday and Saturday nights and i would recommend booking a table well in advance.
I have been twice to the stockton Rigatoni's. The 1st visit was a good one and the food was excellent and it was all in all an enjoyable evening. However my 2nd visit was terrible, was seated at some tiny table that 2 plates would hardly fit on and it was very uncomfortable, it must have been the worst table in the place. There was plenty of other tables free so when i politely asked to be moved i got to experience some attitude off two male waiters, it was embarrasing that they couldnt handle the simplest of requests. I wouldnt go back or recommend them after all you pay for the service as well as the food!! there are much better places to go if you hunt about for them.
Joe Rigatoni's, or Joe Rigs as it is better known is a small chain of Italian restaurants (Middlesbrough, Sunderland, Hartlepool and Darlington). I am writing this about the Middlesbrough restaurant, but the others are probably very similar. Joe Rigs is in the centre of Middlesbrough (Linthorpe Road) which makes it a convenient place to go to either on a lunch time or before going out on a night. There is a good range of food on offer?. From traditional Italian food such as pizza and pasta to more English food such as steak and chips. Service is always prompt and friendly, and the staff even have an Italian accent. Ok, I tell a lie there. Some of them may be Italian, but most of the accents from the waiters and waitresses are but on, but what the heck! Prices are not astronomical, especially during the day and early evening when they have early evening prices. The quality of the food is excellent and offer great value for money. There is a large range of cliental here, but the main demographics are probably people in their 20-30s, although they are by no means the only age group in there. When we go, we tend to only have drinks with our meals (which are reasonably priced) and instead of having a pre-drink in the restaurant, have it next door in a wine bar. However there is an area in the restaurant to have a drink before sitting down for your food. Joe Rigs is very popular, especially for special occasions or birthdays. The range of food is large enough that you could go a few times and still choose something different every time however fussy you are. Bon Appetite! Thanks for the constructive criticism (you know who you are!), now I have a bit of time on my hands, I will elaborate? Whenever I go to Joe Rigs, I always get a pasta dish. I never have pizzas in restaurants as they are just something I can have any day of the week from my local takeaway, and it just seems wrong to ha
ve a dish like fish and chips from an Italian restaurant. The last time I went, I ate a Lasagne, simple but classically done nonetheless. The portion size was more than adequate for me, although it did become a tad boring after a while (but that was my fault really, Lasagne is Lasagne!). It was nice however, with tasty meat and a creamy topping We always book in advance when going to Joe Rigs but that is more due to the fact that we go in a large group (usually for a birthday or a leaving do from work). However, it does tend to fill up so I would recommend booking if you have your heart set on going here at a certain time on a certain date. Seating tends to be fairly quick, usually only delayed by them trying to rearrange the restaurant to fit us in somehow! The restaurant is always clean, and has a good atmosphere, including the toilets, which are basic yet adequate and clean. The only complaint about these is that sometimes where you sit you are next to the toilets, and whilst there is no problem from the smell or anything, the stream of people walking past can become irritating.
What can I say about Joe Rigatoni's that hasn't already been said? It's a tough one but here goes.... I stumbled across Joe's whilst leaving "The Grumbleweeds Variety Show" at the Civic Centre with my good friend from the local free newspaper. Now Jim works in the advertising department and they had been running a special full page "Promotional Review" on the restaurant in question. I was sceptical about the quality of the food after reading the review because it looked to good to be true. Jim and I strolled in at about 10pm, the restaurant was quiet when we walked in. My heart fluttered for a moment but then when the waiters broke into huge infectious grins, I was immediately put at ease. Although we were the only diners, we were welcomed with open arms. I ordered pre-menu drinks, Pernod and Lemonade for me, pint of Strongbow for Jim. These drinks were free with the promotional voucher. Then down to business, what to eat...... I started with the "Prawn Hoop with Claret and Rosemary dip". Delicious! My main course was "Penne Piaza", which was pasta with a rich tomato based sauce. I was stuffed. Jim had a Knickerbocker Glory (he's a card!) from the extensive deserts list. The bill came to about £12 a head. The service was prompt and friendly. Highly reccomended!