Newest Review: ... extra and a few things i had to go back for. The worst experience I had was when I had delivery, where i ordered chicken wings and got g... more
Pizza Hut, but over the counter?
Pizza Hut Express (chain)
Member Name: Seven17
Pizza Hut Express (chain)
Date: 12/03/13, updated on 12/03/13 (38 review reads)
Advantages: Food is just as good as in store, service is good, delivery almost always on time.
Disadvantages: Waiting room at mine looks run down, have had a few order mess ups before.
Pizza Hut do takeaway at their express stores, these are usually built into most of their stores in the lobby before you are seated but these counters are springing up on their own premises.The are usually in town centres and their stores are very small. The waiting areas do have seats in them but they're not comfy, and a couple at my local store are actually ripped.
The service is a bit hit and miss for me really, i have had to return a few things i got extra and a few things i had to go back for. The worst experience I had was when I had delivery, where i ordered chicken wings and got garlic bread. Sent that back, got something else, had to send THAT back and third time lucky i got the BBQ chicken wings. A full 45 minutes after all the other food had arrived. A complete mess up as far as i'm concerned. Most of the time I do get the right order, but around 25% of the time, I sadly don't. Note that I also got the wings for free and an apology after that mess up, so fair play to them, at least they tried to make up for it.
Delivery is almost always within the time slot that I'm quoted. There was one time the delivery was late, by 10 minutes. I was assured that the food wasn't out of the store any longer, and so it would still be warm. He just left base 10 minutes late after a previous delivery (so i'm told). I haven't had a late delivery since, this was about 6 months ago.
The food is of the same quality in the store but while they do maintain the fact that your food arrives hot, like it's just come out of the oven, this isn't true. Its warm, and yes it's warm enough to eat, but it does loose a significant amount of heat in transit. I'm not complaining, this does happen, but don't believe the "oven hot to your door" packaging.
Overall it's an ok experience here, average nothing more. I will award 4 stars because they also do a lot of promotional offers, and when they do mess your order up they are very apologetic and even gave me some free wings because of it once, so they do treat their customers well. Hats off to good customer service, i'll award 4 stars.
Summary: Recommended for those nights when you fancy take away pizza while watching rubbish on TV.
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