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Will not go again -  Pizza Hut Restaurant / Cafe National
Pizza Hut 

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Will not go again (Pizza Hut)

Gemma87

Member Name: Gemma87

Product:

Pizza Hut

Date: 03/02/09 (71 review reads)
Rating:

Advantages: ....Cant think of one!

Disadvantages: No salad on offer after we had paid for salad!

I've always though Pizza Hut could be slightly expensive after all all what you can have is pizza, pasta or salad but me and my boyfriend after a hard day shopping decided to go here for some lunch.

On sitting down and having our order takn we were told our pizzas would be at least 45 minutes. This anoyed us as we thought we should be tld about the wait before we were seated and our order taken, but we decided we may aswell have some salad as a starter to pass the time. Our waitress bought us over a bowl each and we were told we could go up but once we went up we were only allowed to go up once and that was it. Fair enough we thought and up we went.

Now this is when we became angry we were taken to where the salad was and all they had was a bit of potato salad and letuece which had obviously been there hours as it was limp and brown! This was what we had paid £3.50 each for.

The service and food we receieved was unsatisfactory and we will not be spending our money here again as we left feeling as hungry as we were when we arrived!

Summary: Waste of money and staff are unhelpful

Last members to rate this review:
(18 members total)

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Overall rating: Very useful

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Last comments:
buckhysen

- 04/02/09

I rarely go here but have found it really nice when I've been, and the staff have been great.
It does amaze me what customers will put up with though. If you're unhappy you should have said and they would have dealt with your complaint, and if not then you can write to them and as mentioned they are always giving out vouchers.
Ally1602

- 04/02/09

Thats a shame you had such a bad experience! I have had nothing but positive experiences at pizza hut. Bad customer service though is enough by itself to put u off a place though, good review ;)
azana

- 03/02/09

If you email them and tell them what happened they are actually quite good at sending a voucher to you - that said I don't think I would eat there again either...

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