“ Two locations in Cheltenham, Gloucestershire, England to serve you! „
There are two Prezzo in Cheltenham and I have to say in my opinion the service offered in each restaurant are very different.
Eating at Prezzo situated at 99 The Promenade is a pleasant experience. The waiters are polite, helpful and friendly and they treat their customers with dignity and respect. The ambience in this restaurant is casual and relaxed, although it is elegant in its design. The menu is typically italian - and quite delicious. Highly recommended are the italian garlic bread with caramalised onions and the Penne Arrabbiata. When I asked the waitress if I could have the Penne Arrabbiata slightly altered, but having extra chillies and garlic added, she was more than happy to oblige - at no extra cost.
However, Prezzo situated at The Brewery is a different matter. Although the menu is identical, the care taken over the food seems to be sorely lacking. The presentation is not as good and the taste is certainly not up to scratch. However, what really sets this menu apart from the other Prezzo in Cheltenham (not in a good way!) is the appalling service. Many of the waitresses are surly and unhelpful and on two separate occasions have been downright rude. They have refused any alteration to the menu - or even to substitute one type of pasta with another. Each time I have eaten here, the food has been slow arriving, and on one occasion they lost the order without any apology at all. I will not be eating here again.
Prezzo is taking the Italian restaurant market by storm - evident in Cheltenham, with two restaurants - one on the Promenade; the other in the new Brewery complex.
This, make no mistake, was one of the best restaurants I have visited. We ate at the Prezzo on the Promenade and were was immediately and warmly welcomed by a member of staff. She was pleasant and smiley. Our table was perfection, tucked away in a secluded part of the restaurant, which was beautifully decorated, understated but presented in a modern Italian style.
The food was top notch, freshly made cuisine, naturally imported direct from Italy. Specials included chargrilled butterflied chicken breast and beef tomato slices, baked in the oven with melted cheese and served with gratinated potatoes. They were presnted well and timely delivered. There is a wide selection of pizzas, including the imaginative and tasy quattro stagioni - pepperoni sausage, seasoned chicken, artichoke, mushroom and mozzarella. Always get a bowl of olives and some garlic bread as a starter - which go well with any Italian meal. Prices are not cheap with a typical 3-course meal about £30 and a bottle of white wine about £16.
The atmosphere was lovely, not too busy and well-mannered. i really could not fault anything. There was some subtle Italian music in the background, but nothing too overbearing, allowing for some nice chit-chat.
Italian Cuisine in an informal setting.