Newest Review: ... The menu is pretty big and there is always plenty of choice here. There is a good range of starters and the main courses are endles... more
Stunning food, but everything else somewhat lacking
Member Name: shoe_gal_84
Advantages: Lovely food, good location
Disadvantages: Rude staff
I love going out for meals and will happily eat all cuisines - my favourites are Thai and Indian, but I'm happy enough with Italian. I've been to this restaurant several times in the past and have always had a good experience, so was happy to recommend it for a recent birthday meal out for a friend.
There were 6 of us, and we had pre-booked for dinner on a Saturday evening. 2 of us arrived first and were greeted by a rather rude waiter, who showed us to a sofa and gave us menus. The others arrived shortly after and we were taken to our table. The restaurant itself is really nice inside, with lots of little Italian touches of decor. There are quite a lot of tables, some are located upstairs but on this occasion, we were sat downstairs. Our table would have been fine, but one of the group's chair seemed to be right in the pathway of the waiting staff and his chair got bumped into every time someone walked past - with no apology.
The menu is pretty big and there is always plenty of choice here. There is a good range of starters and the main courses are endless - pizza, calzone, pasta, risotto, salad and even burgers or fishcakes. We ordered our drinks whilst still trying to make a decision on our food. Two of our party ordered a bottle of Perroni and I noticed that there were two sizes available on the menu and they weren't asked which they would like. When our drinks arrived, I saw that they had just brought over the biggest bottles (which aren't cheap at £6 a time!) - one of the recipients of this drink was driving too, so he would probably have been over the limit on this!
Once we had ordered our food, we were in for quite a long wait before the starters materialised. My husband and I ordered mozzarella sticks to share, these were delicious and came with a tomatoey pomodoro sauce.
For my main course, I had Pollo Carbonara, which is described as seasoned chicken, pancetta bacon and spaghetti in a creamy grana padano cheese sauce. This had been baked in the oven and came in an unbearably hot dish, but once again, was mouth wateringly delicious. My husband had one of the calzones and he absolutely loved it. All of the food went down really well with everyone in our party, although it had been incredibly slow in coming out.
Our empty plates were cleared and the waitress didn't ask whether everything had been ok. She simply stated 'You look at dessert menus' and handed them around. I, personally, chose not to have a pudding as I was full, but others did order. We were waiting for around 20 minutes before one of our group decided to ask whether we would be getting our desserts, they came out not long after this. I have tried the Honeycomb Smash Cheesecake and the Milk Chocolate Fudge Cake and would happily recommend either of these!
We got the bill and it had come to around £150, which doesn't sound too bad for 6 of us. This included 3 starters, 6 main courses and 3 desserts as well as mainly soft drinks. Previously, I have always used vouchers when visiting Prezzo as they are fairly readily available, but I didn't have any this time. Personally, I find Prezzo to be fairly pricey for what it is - especially as the service was so poor on this occasion.
I would go back as the food is always excellent, but I was seriously disappointed with the service for so many reasons on this visit. As a former waitress, I ALWAYS leave a tip, but we left nothing after this visit as everyone had been so rude and unhelpful. If you are looking for a good Italian restaurant in Norwich then I would suggest going to Prezzo on Tombland, as I have found the staff to be absolutely lovely here and the meal is worth the money! I would go back to this particular restaurant, but only armed with vouchers so I didn't have to pay full price to deal with the staff!
I'm going to give it 3 stars because the food is always so lovely, but am taking 2 stars off for the rude staff and the length of time you have to wait to actually get the food!
Summary: Worth a visit if you can ignore the bad service.