Good quality either online, in Somerfield or in their own shops (Tchibo)

Member Name: olly374

Product:	Tchibo
Date:	15/12/05 (1132 review reads)
Rating:

Advantages: Good quality items at a good price

Disadvantages: fast moving narrow range of stock

I have no idea why Tchibo is in the category of resturants/coffee shops as it is mainly a retail outfit who sell coffee as a sideline. In fact the majority of the Tchibo shops don't have anywhere you can actually sit down and drink coffee particularly if they are placed in Somerfield stores.

I first noticed Tchibo when I needed some Snowboarding gear last year after that I have brought toys, pans, silver earings and miscellanous products from the shop.

I have brought things both online or at it's own shops.

Tchibo delivers a new collection of goods every Wednesday for example one week they will do kids toys, then the next week they will do kitchen equipment and the week after that they will do woman's ski wear.

Website-
The website www.tchibo.co.uk is laid out so that that week's collection is in the middle of the page. Any item that is sold out has a graphic which states "sold out" over it. At the top of the screen are tabs, if you click on the tab you are taken to a page displaying that collection which is from a previous week so you can buy from that week if the goods have not sold out.

You add items to your basket by clicking on the picture of the item choosing the item size if applicable and then clicking add to basket.

You can then pay for your items and you get a confirmation email.

Emails-
If you shop on-line you automatically get subscribed to the weekly emails unless you choose to opt out. These emails give you an idea of what is going to be instore that week. However I noticed that in the past month I am getting these emails after stock has sold out online.

Catalogue-
If you buy online you will get posted to you the tchibo catalogue. The catalogue contains on the products available in store and online plus one or two items you can only get via the catalogue. I normally browse the catalogue and if I want something place an order on line.

Delivery-
Delivery is done by courier and they give a time of 14 days. The cost is £3.95. Delivery is normally much quicker than those 14 days and goods usually arrive in 7. The courier seems to have some commonsense and bothers to ring door bells.

Returns-
Returns of online or catalogue order is done by courier.

Shop-
The shops I have been in are small and crowded due to the number of people snapping up a bargin. Sometimes the shops contain things that have sold out online and vice versa.

The staff at the shops are friendly and don't seem to have a problem in finding more stock in the stock room or sorting out returns.

Summary-
The items that tchibo sell are excellent value for money and some of the products cannot easily be found elsewhere on the UK high street.

pros-
-good value for money
-some unique products
-quicker delivery then stated
-friendly staff in shop


cons-
-fast turnover of stock
-emails arriving after stock sold out
-small shop space

Rating-
5 out of 5 for value for money
5 out of 5 for customer service
4 out of 5 for delivery
4 out of 5 for website

Summary: Good value for money but fast stock turnover