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Lovely Food ruined by bad service
Member Name: sammy00
Advantages: Food tastes great and choice is exceptional
Disadvantages: Staff and Service
We have always been a fan of our local Toby Carvery. Our local Toby is the Norton Canes restaurant and this review is based on this restaurant in particular.
The Toby Carvery Brand is aimed at offering quality food, cooked well and reasonable prices. For a daytime carvery - up to 6pm the price is £5.95, sunday carvery is £9.49. The daytime carvery is set at a reasonable price and we feel the quality of the food is worth this price. However, the Sunday carvery price has slowly crept higher and higher the last year. It was priced at around £7 around a year ago and all of a sudden it is £2.50 more! I know this is still quite cheap but the huge jump in price in a matter of a year is ridiculous! We have now stopped going on a Sunday as if it was all the family the bill was becoming higher and higher!
The food itself is lovely no matter whether you go there in the day time, evening or Sunday. During the week they offer a choice of 4 meats:- Turkey, Gammon, Beef or Pork. Along with these you can pick from a wide range of vegetables including:- Peas, Carrots, Cabbage, Roast Parsnips, Cauliflower Cheese, Onions, Broccoli, Mashed, Boiled, New or Roast Potatoes and a choice of gravy. The vegetable and gravy is unlimited. All the food is cooked to perfection and always is hot and tastes great! You'll never go away hungry and are bound to pile up your plates.
Along with your carvery you can also choose a starter, or other meal options such as Lasagne, Pies etc
For drinks you have a full choice from the Bar and if you choose soft drinks such as Pepsi, Fanta and Lemonade with free refills.
The prices of the drinks and other meals are reasonable and are pretty standard pub prices.
The food and choice is really good, the amount of choice and quality is great to the £5.95. However this all becomes tainted with the customer service. As you enter the Norton Canes restaurant someone takes you to a table and takes your drink order...normally. A number of occasions when we have gone there in the daytime the bar man has simply shouted to us to go to a table and yelled what drinks we would like across the whole room. On 3 of these occasions we put up with this and sat down. Each of these times the same barman has forgotton our drinks and never sent them over. Furthermore he never tell the waiting staff to see us so we are left trying to catch the attention of someone to order and chase our drinks. When we eventually manage to get someone the drinks order still gets forgotten and even when we went to the bar to chase them up we were still kept waiting while the staff seem to chat among themselves. On one such occasion we had eaten our whole meal before the drinks arrived, on which occasion we refused to pay full price for them!
The staff at this restaurant seem to be on the most part quite young, and are helpful and attentive when the pub is full, but if its quiet they don't seem bothered! They stand around talking, often with foul language - which doesn't bother me, but when there are children around i think this is highly inappropriate. They get worse the quieter it is and when we were their last our waitress decided she was going into town and left!!!!! Another time when it was practically empty we were left for 20 minutes before we walked out with no-one coming to take our order!
Our last visit was much the same and again we walked out after being left standing for someone to seat us for 10 minutes (the restaurant was empty near enough) while 8 members of staff stood chatting. We did ask them and was told they would be with us in a minute - 5 minutes later after listening to their conversation we walked out.
We have given this restaurant the benefit of the doubt as we love the food so much, but finally the lack of customer service - or any service has become too much and we will not be returning!
Summary: Staff have ruined this restaurant!