I have just been to a birthday party at the Wacky Warehouse (Darlaston Inn, Stone) that ended in a trip to A&E with my little girl.
They allow 77 children into this Wacky up to the age of 12 (policy in all of them I am told), the staff watched as larger children rampaged around pushing, hitting and bullying younger children.
One of these older boys pushed my two year old little girl over dislocating her elbow, the parents of this boy outside not paying attention.
I told the members of staff what had happened and they assured me they would talked to the parents and ask them all to leave.
However I returned over an hour later to the Wacky to follow up my complaint the boys were still playing the staff had done nothing!! I had to inform the manager myself before even an injury form was produced and the boys finally asked to leave.
The care and attention of the staff was none existent and despite being within a few inches of my daughter I could not stop what happened. The questions I want answering why the staff did nothing? why they allow such large children to mix with toddlers? and why even when a complaint was made no one really cared?!!?
Please carefully check how your local Wacky Warehouse is run before letting your children play as this one in my experience was VERY poor!!!
went for xmas dinner food average staff poor and mangers disgusting and very rude really need some training on how to manage situations and customers. wouldnt reccomened to my worst enemy!!
I first started to visit wacky warehouse just over ten years ago. i used it as an opportunity to spend time with my then 1 year old nephew, and my friend brought her nephew who was of a similar age. sometimes we went once a week, other times is was once a fortnight, and they both loved it. as they got that little bit older curiosity meant they wanted to start trying out the slides which were in the big childrens part. they were a little bit too small still to get up by themselves, so we'd go in and just give them a little peg up so they could have a play. they only went into that part if it was a quiet day at wacky as we know bigger kids can sometimes be a little chaotic and unaware of their surroundings. this is fair, they are after all just playing like kids do. anyway, we never had any problems. we were there to supervise always, incase they got stuck and you'd have to go and help them. i then started to take my neice when she turned one, and she loved it too.
anyway, fast forward a few years, and i've now got another baby nephew who i start taking with me by the time he's turned 1. i'd take all three by myself. the elder one is then big enough to look after the littlest, like big cousins do.
after time, i changed jobs so visits dwindled to one every few months. oh what a difference! it started to become down trodden and uncleanish. it was like walking into an old bus, and the dim lighting didn't do much to help. anyway, when i'd took the little one during the week (under 2's went free) i noticed a poster about friday night disco night, free juice for the kids, open til 9pm, a good 3 hours play (instead of just one hour for £2.50), games, music etc...for £3 each. so three children = £6, youngest is free (still under 2), so i took them all along after school had finished. friday night, what a good end to the week they'd have!
well, yes, they had a good time, and for £6 you can't really complain if they've enjoyed themselves, but what i did not like one single bit was this free juice they were giving out. unbeknown to me, they were tipping other childrens left over juice BACK into the jug they were pouring it from.
it was only after the kids had all drunk theirs and had a refill i spotted her doing it. the girl came along to the empty table beside me where a couple had just left with their kids in tow, she proceeded to collect their plastic cups up and tip the remainder of the juice into the jug. at the time i thought, ah, maybe she's going to tip it all out in the sink together from the jug, but a child came up to her with their cup and she filled it up, from the jug she'd just tipped all the dregs into. i was so disgusted. i did not let the kids drink their juice, and i vowed to never go back. this was about 4 years ago now, and i vowed to never go back there.
anyway, not long after, i discovered another wacky warehouse which is just as close, but in the opposite direction of where i'd been travelling to.
i started to take just my youngest nephew and meet a friend there with her two young girls. although it was a bit smaller than the first one, it wasn't overly busy so you could go in with 2 year old and not get trampled to death by excited kids (which i don't mind anyway, kids are kids, and they're best when they're playing and enjoying themselves like kids should) i went on to have a child myself and she came along too. all was well, but in the end it closed down. we never had any problems there. the lady that worked there never shouted at the kids and adults were free to go in and assist their younger ones. (as i said it wasn't busy midweek at the times we went along) so it wasn't like you were going to stand on a child or trip over one whilst you helped your child up to the slide.
since then, we were invited to a birthday party at the first wackey warehouse that i had vowed to never go to again. i gave them another chance and took the little ones along and they enjoyed it, but what people need to realise is kids will enjoy anything if there's a bit of music and a balloon involved. they don't really have standards at a young age. take it from anyone with a child, you can spend the biggest amount of money on the fanciest of toys and when they're young, they'll just love the wrapping paper or box it came in.
i made sure i brought my own juice for the little one (taking no risks after last time) and purchased another from behind the counter for my nephew. I noticed the place had since had some kind of refurbishment, well on the toddlers side atleast. it was more spacious and ideal for a crawling/just walking baby but it did appear to be full of heavy foam looking lego bricks and a little round thing that looked like some kind of ballpool. very exciting for a small child.
after i saw that they'd enjoyed it, i thought i may actually take them back.
a couple of weeks later, i bit the bullet and took them both along during the school holidays. it wasn't busy and i paid for just the one child as i'd remembered that kids under two go free. my daughter was only 18 months old. as we headed for a table to get their shoes off, a different young girl who hadn't served us scurried over with a face like she'd won the lottery, and proceeded to tell me i had to pay for my daughter. so i just said, oh right, she's not two yet, i thought it was free for under twos. she proceeded to tell me that it used to be but not any more.
why she felt the need to scurry after me like i was going to make a run for it through the fire exit or something i'll never know. she could have mentioned it at the counter when i paid, after all she was stood right next to the girl who served me. They both knew i had two kids with me, one child was stood next to me and the other was being held by me. (she knew i had two because i bought my nephew a sealed drink and she'd asked him what flavour he wanted....)
i was a little miffed at this but thought well, she's a young girl, probably didn't realise, crossed wires and all that.
when i went back to the counter to pay, i did notice that she'd left a pair of scissors unattended. very sharp long thick bladed scissors. they were in easy reach of small children, and they stayed there for most of our visit. i didn't say anything to them, although i very much wanted to.
the kids played, and the youngest had managed to climb on the foam steps that lead into the junior part. she was sat on the top step. as i was walking over to her, she fell off backwards and tumbled back down and smacked the back of her head into the concrete floor. (at the entrance of every section you use to get in and out of the play part, (including toddler and junior parts) there are foam sections which if fallen on, reduce any injury to just a little cushioned blow,) but at the bottom of these two steps there was nothing, just a hard floor.
i've never heard a sound like it. it was sickening. she cried for a while but was otherwise unharmed. not a single staff member came over to see what had happened or even if she was alright. when i look back i'm sure there are procedures supposed to be in place where things like this are seen to, and entered into an accident book, but i blamed myself for this incident. as i'd been distracted by my nephew who was shouting and waving from the above section of the play area.
i left that day with very mixed feelings on the place.
in the meantime, i searched the internet and started to discover there were more places out there rather than just a local wacky warehouse. we started to travel about and have since found some fantastic places. it appears that company's are now starting to see what parents want for their kids. they want somewhere fun and exciting, that their kids can enjoy, safely, in a clean environment, that has suitability for the varying age groups and it seems that these demands are now being met. the internet is a wonderful place. just remember, if you're not happy, or just fancy a change of scenery, type 'childrens' play areas and the location, ie, Liverpool, or narrow it down to like, huyton, norris green etc. some places are easily missed when driving by.
My daughter kept telling me today, balls please mummy, so as it's the school holidays, i picked up my nephew and off we went to wacky warehouse number one again. (this being the first visit since the one mentioned above) after all it's been just over a year since i last went to that one.
upon entering, i was very shocked to discover that it was empty. (maybe people have started to speak with their feet.) there was one other child who was leaving. i took this as an opportunity to let my 2 and a half year old experience the slide in the big childrens part. her and her cousin played together in the balls for 20 minutes until she decided slide time. (she loves slides!) so in i climbed to assist, (as i have done over the past ten years in two different wacky's with different nephews/neice/and friends children)
I helped my little one up the foam stumps onto section number two and pointed out the slide to her, which she went over and sat down ready to slide down. i stepped back to the balls ready to watch her face as she came down the slide only for a smug young girl (younger than me) to call out 'excusee, no adults allowed. sorry. policy. so i said, there's no one else in, she just needs help getting up to the slide. i was then told 'sorry, no, we're not insured, you have to come out.'
of course my daughter then screamed the place down for a good ten minutes because she couldn't get on the slide. had i not been in for only twenty minutes at the time of this, i would have asked for a refund and taken them elsewhere. did a staff member offer to take her on the slide? did the heck as like. she just carried on blowing up balloons.
well blow me down with a feather! is that what it's now coming to? the signs tied to the netting clearly state that all parents are responsible for their own children. staff are not there to supervise your children. does this mean that should my child manage to climb half way up and get stuck that i have to stand and watch until she falls off, or grows an inch and manages to continue her climb? or will the staff intervene?
after all, they're merely children themselves these days. The staff have definitely got younger.
i have now worked it out, WW do not care about the children or their fun. Kids are just walking £ signs to them. The only time a WW has spoke to one of the children with me is to ask what drink they want at the counter, and i'm afraid that that just isn't good enough. i am now speaking with my feet. i will never go back EVER. I would complain, but i don't think they'd even bother to listen. why should i show them where their business is going wrong? If they haven't learned by now, then i'm sure they never will.
The staff are rude, ignorant, disorganised. The place is atrocious, sweat running down the walls, damp patches, no windows for ventilation. The manager 'Jackie' shouts at the children telling them to GET OUT! Older children in the small children area causing havoc, with no supervision. Its a JOKE!I will NEVER EVER take my children there AGAIN!!
I went to my nephews 7th birthday party on 8th January 2011. The staff were miserable and VERY unhelpful. They didn't even have a lighter for the candles, I was given 2 serviettes for 20 children (and I had to ask for those!). We had to sort out juice (after asking for it!) and you've guessed it, we had to ask for the childrens ice cream. The ice-cream was brought out while all the childrens food boxes were still scattered around the table, and the staff gave a snotty comment to the children because two of them didn't want ice-cream! I tried to complain as a paying customer but was told I had no right to complain as I wasn't paying for the party. I sent an e-mail afterwards to complain to Punch Taverns that run Wacky Warehouse, I recieved an e-mail back saying they had sorted the complaint by banning me for life!!!!!!!!!
I wouldn't even bother!
The Wacky warehouse is a chain of soft play centres across England. Usually these centres are joined on to a pub, so we find that they are an excellent place to take the kids on a weekend for a meal out, or even just for the play in the centre.
We live in Rotherham, and there is a branch a few miles from our house at a pub called Sir Jacks. This is located near the M18 junction 1. The pub is a cavery pub chain, and it serves very good quality roast meals at around £9 for an adult meal and around £4 for a childrens meal. It is a buffet style self service meal.
The actual play centre has 3 areas. One is aimed at under 2 year olds. The second play area is for 2 to 5 year olds. There is then a bigger area for over 5 year olds. There is also an outdoor play area outside the pub but you do not have to pay to use this.
I have found that i do not actually like this wacky warehouse that much as it is a small room that it is in. The spaces the smaller kids are supposed to play in are not that safe as there are too many older children tearing around bumping into them. The actual facilities in the room such as the toilets and the coffee counter are good, but i do feel very put off.
I prefer to travel to the Storyteller pub at the other side of Rotherham to us. It is located next to the Parkgate shopping retail park, so it is very handy to take the kids to play and also do whatever jobs we want to do. The pub is again a chain pub, and the food served is reasonably priced and good quality. They also have a specific childrens menu.
The play area here is a similar set up in that there are different areas for the different children, but the areas are much more clearly defined and you feel more comfortable letting your children play here. The under 5s bit has a big ball pool and 2 slides, as well as lots of soft block and mirrored wall panels.
My only criticism of this branch is that it can get busy. Even when it is not busy they are quite strict with telling you that your time is up and you need to leave.
We like the Wacky warehouse chain as wherever we seem to travel we look up on their website to see if there is a branch nearby and if there is it is a good place to take the kids to burn off some energy to ensure they sleep all night. We visited one at blackpool that was also highly recommended.
The normal price is £3 for children over 1, and babies can go free. They do a special offer over the summer though. You can pay £15 for a booklet that allows you to have 10 entries, or £1.50 per visit. We did this last summer and we managed to use the booklet up quite easily. It is supposed to be used only by children in your named family, but i managed to use one of my visits for my nephew without a problem. The branch in Blackpool also let us take my youngest son in free even though he was over 1 as it was late and almost time for shutting.
Overall, a guaranteed quality of soft play. Some branches are better than others, so worth visiting more if you don't like the first one.
THIS IS A REVIEW OF THE WACKY WAREHOUSE AT STANLEY FERRY, WAKEFIELD.
What is Wacky Warehouse, and what does it offer?
Wacky Warehouse is Britain's leading soft play and activity centre for children. Their aim is to offer a clean, friendly and safe environment for children, whilst offering them a fun and wacky time!
Location and Access
The Wacky Warehouse is situated off Ferry Lane, which is in Stanley, Wakefield. Once on the main road, the pub is easily spotted by the huge 2 for 1 signs and the signpost. Once turned into the pub you are taken down a lane which then has two large car parks. The top ca rpark is for the pub, and the bottom car park is for the Wacky Warehouse. Both car parks have disabled parking spots.
Entrance to the Wacky Warehouse can be by ramp, or up 4 stairs if you don't have a pushchair with you, this is the quickest option. The doorway into the Wacky Warehouse is wide, and the reception area is spacious.
Once inside, a reception area greets you. You are asked your surname, address and the age of your child. This is in-putted into the computer, and once leaving, you are re-asked your surname to ensure you are "ticked" off on the system. Upon entering, and leaving, the staff member will buzz you through a small gate, which children will not be able to access. In this respect you can happily let your child(ren) run around without fear of them leaving the building.
Also, there is a camera pointing at the bottom of the slide which is covered, and a TV monitor at the top so you can see when is safe to go down, no clashes with other children! All the Wacky Warehouse is soft, padded and netted off.
Prices and Food
Between 9:30am - 3:30pm it is £2.50 per child, and then £1.50 for any additional children. Under 12 months go free. Once inside there is free tea and coffee, juice and biscuits. Coffees such as lattes, cappuccinos etc, then these will be regular cost which I'm unsure of, as I stick to the free coffee! There are no other costs, unless you want food. Then their are the 2 for 1 menus dotted around, and a range of children's food on offer. Again, I'm unsure of the prices as never had food. When I dined in the adjoining pub, the food their was lovely and main meals where around £7 (2 for 1), and this is the food they serve at the Wacky Warehouse so i'd expect the same quality.
What is there for the children?
There is is 0-2 years area for the smaller children. In my opinion this is one of the best ones I've seen. Its spacious, they have a large plastic mirror on the wall which my son stares into for ages! Soft, oversized lego pieces, a wall puzzle, and other soft bricks. During tot time, which is 9:30-3:30pm any age children (and adults to supervise!) can go into the older childrens section, which I get huge joy from and so does my son!
The older section is a labyrinth of fun, upon entering there is a giant Twister (as in the board game) set out on plastic, spongy floor with a giant dice. There are several ways to go, one leading to a shallow ball pit and the other to a maze of dangly punch bags, there are lots of wedges to climb over, nets to climb over and things on the walls to touch. Upstairs, there are rollers to climb through, a choice of two different slides (one covered and one open), more nets to climb over and some giant balls. This is personally the best I've seen.
There are Arts and Crafts tables set out during Tots Time, which are around 8 tables for painting, sticking, drawing and colouring which offers a rest for the older children! There is a member of staff on hand for anyone who needs help.
On the occasions I have been, the staff have been very friendly. There is usually only two members of staff manning reception when I've been there, and this has been two different girls, of college age who clearly love children. They are very chatty, and all they do really is take payment, refill the free tea and coffee and clear tables and supervise the Arts and Crafts. Upon leaving they say goodbye, and wave bye to my son. I have no quibbles with the staff, and as its been quiet, there hasn't really been much need for more than two staff members.
The toilets and the baby change and very clean and functional.
I love this Soft Play. On my first visit I went with my partner and 8 month old son. We found a table, and pulled up a highchair and left our bags etc on the table as we felt it safe enough to not have to watch our bags, plus, everyone else does this too. I went to stock up on our free drinks, and a few biscuits and put them on our table. We then went into the baby area (0-2 years), my son immediately was drawn to the giant mirror, and he sat on the toadstool in front of it and admired himself! After around 20 minutes of crawling round, and exploring we went back to our table for snacks. My son sat in the clean high chair and had juice and a biscuit, and we had our coffees.
We then ventured into the bigger children's play area.... which was great! All adults have at some point wanted to go back to their childhood, and have wanted to play in soft play, it didn't disappoint! Sam crawled here there and everywhere, exploring every nook and cranny, and when he found the ball pit we lifted him in and he loved it in there throwing balls around! We then went upstairs, which again, did a lot of exploring. All in all we stayed in for around an hour! We went down the slide a few times, which was very fast so I kept a hold on my baby! However he loved it. After a while he got tired so we went and had some more juice and coffees.
We then packed up and left, there's only so much time a non-walking baby can tolerate! The staff said goodbye and signed us out. I can imagine once he is older, and can walk around himself, I'll be in there the full day. Taking advantage of the arts and crafts and the free drinks. I'd also get our dinner there etc. A day out! I've since been back with a friend, and her baby had a great time as well. As I've been to a lot of other soft plays, I can by far say this is the best one, I'd recommend it to ANYONE!
ALSO ON CIAO UNDER LDS1985
I am a regular visitor of Wacky Warehouse as it's a great place to go when it's raining as it's somewhere fun for your kids to play while you sit and have a coffee and read a magazine.
I often visit the Generous Pioneer in Burley-in-Wharfedale as this is near my home. The Hare and Hounds in Menston is also nearby and the play area for the under fives is really good.
What I like about Wacky is that during term time they have a session called tots time which starts at 930am and ends at 330pm. Lots of mums meet at Wacky with their toddlers and tea, coffee, biscuits and juice is included in the £3.50 entry fee and you can stay as long as you like within the 930am - 330pm time slot. Weekends and school holidays you get about 90 minutes play for the £3.50 so it's not that good value for money.
Wacky also offer a party service which is good fun for the kids. For £5.99 a head you get a 2 hour party, party food, games and party bags. You can pay more for extras like balloons and face painting. My son had his 4th and 6th birthday at Wacky and has attended lots of Wacky birthday parties. He always has a fantastic time.
I very rarely use the pub and restaurant that is attached to a Wacky as it's not my ideal place for a meal out, but I will use the restaurant if I can't be bothered to cook as it's somewhere simple and easy for the kids and their kid's meals are ok. If I was going out for a meal with my husband or friends it wouldn't be my choice.
I have only eaten there twice this year for tea and once at lunch time for a sandwich. We had to send the sandwich back because the bread was stale. My kids are 6 and 2 and they love the Kids ice-cream desert as it comes with sauce and sprinkles separately so they can put this on their ice-cream themselves. The restaurants are always busy and seem to do well because they offer two meals for a tenner so good for people on a budget.
Going back to the wacky warehouse play area - these are fab for the kids. There are ball pools with slides, a big slide that they have to climb up to get to and lots of fun plays soft areas within the play area. I go there just so I can relax with my book while they run around and burn off their energy.
I can understand why some people don't like them but my kids love to play there and if they are happy that's all that matters to me!
Worst Birthday Organisers!! I purchased the £7.99 per child birthday party package for my daughter who is now 5. The staff there were incapable of being the party host. 1. They didn't show any interest in singing the birthday song and didn't indicate that it was time to blow the candle. And once my daughter had blowed the candles, they rushed to take back the birthday cake and give out food with saddened faces. 2. Miss ice-creams! 3. children had to queue in average 30mins to get their face painted. Some had to leave without! 4. The helium gas didn't arrive till the end of the party. So, some children had to wait a long time after the party hours, and some had to leave without! It was £150 I paid for!! I do not recommend any parents to hold their children's parties Wacky! I regret mine.
We hit the Wacky Warehouse in Dronfield on 31st October in a bid to avoid the scroungers at the front door, that place had what's called a 'Sparkle' but they neglected to even clean the play equipment.
My OH found the most disgusting and huge clump of fluff and muck in a corner and the staff were entirely unperturbed. There were clearly many more amounts of it in the gaps between the gaps and padding around the play area. We won't be hurrying back.
I was always a little unsure of this place, there are drinks and snacks available behind the counter but little if you are health concious on behalf of your kids, lots of carbonated drinks and stuff chock full of additives but little in terms of juices or water.
Because of the association with the pub/restaurant next door it is also possible to get a cooked meal.
There are no end of machines, grabbers, sweets, rides, and miscellaneous junk and I don't agree with it. I realise it's part of the profit making but I find it somewhat immoral for a place targetting kids.
Part of the 'Sparkle' means there is a new high slide in, which is great but unsuited for little kids but the facilities for littlies are poor, there are two tiny areas, one with old foam shapes, the other with a tiny slide into a ball pool. Even the average 18 month old needs more stimulation than that.
It's comparitively expensive at £3 each.
They do birthday parties with a reasonable selection of foods etc and you have the option of exclusive hire or not, but given the state of it, I wouldn't bother.
Not been for 2 years...and how it's changed. Service was the worst I have ever experienced. The staff were rude, uninterested and about 17. The 1 hr 15 mins wait was incredible as the place was 1/2 empty. The kids were starving - then they brought out something that resembled what they call 'Squidgey Pizza' that I would re-name 'over microwaved congealed inedible tat'. Thanks for ruining the evening
Not been for 2 years...and how it's changed. Service was the worst I have ever experienced. The staff were rude, uninterested and about 17. The 1 hr 15 mins wait was incredible as the place was 1/2 empty. The kids were starving - then they brought out something that resembled what they call 'Squidgey Pizza' that I would re-name 'over microwaved congealed inedible tat'. Thanks for ruining the evening.
absolutely disgusting health violation joke. last year, i took my son there only to find that one of the staff was vaccuuming the inside of the slurpy machine with the same hose that had been on the floor minutes before, with the slush still inside, serving it afterward to children. today, just got back again from a trip there and was horrified to find that the staff are making people drink out of USED plastic cups trying to claim they are 'clean' as glass is not allowed in the play area. i cannot believe they offer USED plastic cups, this is so disgusting i am going to report it to the health department. i only go to this dump cos my son likes it, but i wash his hands straight afterward and i would NEVER order food there. i wish this place would get fined but it seems too many people dont care about bad hygiene in this country.
After my daughter said she had been to the Walnut Tree in Wakefield, West Yorkshire and reported back that it was nice, we thought we would give it a try one day, she is only 11 years old but seemed to know what's good. I didn't actually know it was a wacky warehouse until we had got there.
Firstly I could not believe how greasy the seats were, they had a thick black sheen over the worn out fabric, the restaurant reminded me of a cross between a caravan park clubhouse and a supermarket cafe and it was definately in need of a refurbishment. Even the menus were sticky and dirty.
The starters came 25 minutes after ordering them, which isn't too bad to say it was busy but the prawn cocktails had no lemon slices or even any butter for the bread, which were the ends of a loaf, not nice.
The main courses came and 2 seconds later a girl asked us if everything was alright, I hadn't had chance to find out but didn't really want to comment in any case. Basically the food looked as though it was all cooked seperately then reheated and put together, which provided very little taste in the dishes, I mean chicken cooked in onions and mushrooms with garlic would be tasty if it was all cooked together but they had definately put some deep fried mushrooms on top of a plain cooked chicken breast and then added some "hot dog" style onions on the top, even the baked potatoe was a soggy microwave reheat. Big yellow chips could be seen all around the restaurant. No black pepper on the table only white pepper all round, which is fine if you're having fried eggs.
I'm not a snob but looking around I felt like one, most of the customers looked like market shoppers, car booter's and likely regulars, the sort of people you would find in caravan park amusement arcades. Not that there's anything wrong with markets, car boot sales or caravan parks.
Non of us tried the wacky warehouse bit so we cant comment on that.
Needless to say we won't be going again.
You kind of get what you pay for and to me this is perfect for those meanies who dont like paying to eat out but dont mind if its not brilliant either. For children it's obviously fine as my daughter gave it the thumbs up, maybe she was high on coca cola at the time?
Having recently both moved house my friend and I deicded to meet up and take our kids to the Wacky Warehouse near where we used to live. We had used this before and been quite happy. This time was to be totally different. We arrived and psid for the kids and were given one sticker to keep on the table where we always sit for the duration of the play. Previously the kids had to wear one each. In the kids went and all seemed OK. The equipment was standard Wacky - lots of ball pools, a seperate area for todders, a slide, and an upstairs with rope swings, a mini "death slide" and some faom shapes to walk through. In time it was clear that some of the kids in the play area were unsupervised and were basically running riot. The staff were 2 fairly young girls and they seemed to have their hands full at the check-in/cash desk. A birthday party of kids were removed and the rioting kids left pretty soon afterwards and our kids were having a whale of a time. Unlike on previous occassions there was no "Come in red stickers your time is up" and whilst the kids were playing and we were gossipping we had gone over the hour you are allotted. After the usual battle to get the kids out and into their shoes we went to sign them out. This is where I got worried somebody had put ticks next to their names to say they had already gone. I was aghast at the thought that anyone can put a tick and nick a kid. Calming down we went for a kids Wacktastic meal in the Big Steak pu attached. Here more kids were running riot. A child set off the fire alarm by opening an Emergency Exit so the staff blocked all access to said exit. It all began then to go very rapidly downhill. The food served to us and our kids was in measly portions, not so the prices. It was either red-hot or barely warm and presented badly - chucked onto a plate. WE complained and were fobbed off with it being "s
tandard portions". We left quite quickly. I was so disgusted at the breaches of safety in the Wacky and the pub that I phoned the Head Office and complained. I was phoned by an Area Manager 2 weeks later after his holiday and he went through every aspect of my complaint and sounded as disgusted as me. He arranged for replacement meals at another pub and promised to investigate the Wacky Warehouse as he was so concerned about it. I would never go to the establishment concerned again and have since found it has a terrible reputation. I have used my local Wacky and found the staff there older, more responsible and the whole set up feels much safer. If you go to a Wacky please don't leave your kids unattended - even to go to the bar or if they are at a party. My experience has told me how easy it would be for someone to steal a child from the play area without being challenged. Please ask around local parents to find if the Wacky near you is good or bad so you don't get an experience like mine.