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AMCO Monitored Home Alarm System

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35 Reviews
  • Value for money
  • Peace of mind
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    35 Reviews
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      11.10.2016 23:52
      Very helpful
      (Rating)

      Advantages

      • "Good Service"
      • Reliable

      Disadvantages

      • None

      Buy one for peace of mind, you won't regret it.

      After looking for alarms, I chose an AMCO monitored alarm in 2011. I am extremely pleased with it and have recommended to a friend who has purchased the alarm too.

      The thing is you can read all the information on the website but I experienced just how good this alarm service was this evening. My alarm went off at 20:20 sounds were heard in the house but the monitoring company didn't receive a response so the police were called they arrived at my house at 20:27. All turned out ok on this occasion the police told me that their response was faster for these types of alarms, they also stated that the alarm I had was very good.

      The point being, this alarm really does what it says on the tin!! Excellent alarm and a great job by the monitoring company and of course the Hertfordshire Police.

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      17.04.2016 14:08
      Not Helpful
      (Rating)

      Advantages

      • "excellant price"
      • "very helpful"
      • "Lovely installation team"
      • "Absolutely brilliant service "

      Disadvantages

      Brilliant

      I shopped around for a monitored alarm system for over 2 months contacting every available company. This is by far and away the best company. Excellent value of money. Our installation gentleman called Bart was incredible. I honestly cannot recommend this company highly enough and insist on having Bart install your system. I just wished I had got my CCTV system installed by them too rather than Securicco.

      Thank you very much AMCO - a very happy customer in Wraysbury

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      04.03.2016 22:18
      Not Helpful
      (Rating)

      Advantages

      • "Flexible installation technicians"
      • "Active monitoring of break-in by operator"
      • "No loud alarm to annoy neighbours"

      Disadvantages

      Excellent service and system/products. Won't hesitate to recommend them

      We chose AMCO after much research - I had an ADT system previously but was unhappy with service and false alarms. I wanted a monitored system but wanted something more than just a phone call if the alarm was set off. I liked AMCO's offer of a monitored service with active monitoring by a real person in a control room 24/7.

      The technicians who installed mine and my brother's homes (2 different people) were first class. Carefully installed the systems and cleaned afterwards. The workmanship (e.g. routing of cabling) was excellent, and they patiently tested and explained every feature of the alarm. The best part was they were happy to adjust the system (add/remove components, as they discussed the work with you during installation, at no extra installation cost (I had yo pay for equipment only).

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    • More +
      29.02.2016 07:16

      Advantages

      • "Good customer service"
      • "AMCO system and product is excellent"
      • "Please see the detailed review"

      Disadvantages

      • None

      Excellent Product / Great Workmanship

      Dear AMCO Team,

      It gives me a great pleasure to write this feedback report for the AMCO Engineer, Mr Jonas Tomkevicius, who installed the Monitored Alarm and the CCTV system at my residence recently in January 2016.

      I found him to be extremely knowledgeable, courteous, polite and an expert in his field. His whole approach to the work was based on customer satisfaction and he made sure that he discussed the complete installation, with me in detail before the commencement of any work. He ensured that the complete wiring paths of the Alarm and the CCTV systems were explained to me before any drilling to maintain the aesthetics of the property.

      He did his work patiently and paid meticulous attention to each and every detail of the installation. After installing both the systems, he made all the required checks and then explained to me in detail the complete working of both the systems and the common aspects of trouble shooting as well. He also helped me in facilitating to setup the remote monitoring of the CCTV on my phone and tablet.

      The whole work took two full days and at no point I felt that he was cutting corners but on the contrary he gave extra input and time to make sure that the installation and setup of both the systems were done to the required high standard that a customer expects.

      On the second day, he was stuck in the morning rush hour and he even phoned me and informed that he would be late by a bit. This action of his showed the level of responsibility and customer care that is not very common these days. I really appreciated this gesture of his but after seeing his work I was not at all surprised as the standards he had set for himself were indeed very high.

      Furthermore, before leaving on both days, he made sure that all the rubbish was gathered and thrown away in the bins and even vacuumed the areas where he had worked on whilst installing the systems.

      Overall, I can state with complete confidence that he is one of the best that are around in his field and hence I would be delighted and thankful if you could kindly share this feedback report with the engineer for his encouragement and I would not hesitate in saying that your company is very lucky that you have got his services as these days such expert hands are just like gold dust.

      Please do not hesitate to contact me should you require any further information.

      Dr Sarim Omar
      AMCO Customer

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    • More +
      25.02.2016 19:19

      Advantages

      • "Very effective"
      • "Good value"

      Disadvantages

      • "Expensive to make changes"

      Worked flawlessly when required.

      I have had my alarm system for a couple of years, and have had to pay to have it moved about a couple of times, which wasn't a smooth process. However when I was eventually broken into, the system worked beautifully. The operator was able to explain to the police that a break in had occurred, as opposed to a simple activation which would no doubt have been ignored, and police arrived within a few minutes. The thieves had stolen my car, and already left, but because of the swift response to the police and also to myself by Amco, they car was able to be tracked and recovered the same evening, before the thieves had a chance to move it on or chop it up. I have many systems in place to enhance my security, but they all rely on the alarm, and the response of the operator meant that everything else could be activated to recover the car and also help the police track a gang of car thieves in the area. I was extremely pleased with the service when it was finally required.
      I chose this company on a recommendation because it is reasonably priced and can be personalised well, and the operators use common sense - this is what I was told, and on this occasion it seemed to be true. I am very pleased I purchased my alarm system from this company.

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      13.01.2016 18:23
      Not Helpful
      (Rating)

      Advantages

      • "A real detererent "
      • "Real emergencies always responded to"
      • "No false alarms"
      • "Peace of mind"
      • "Always connected"

      Disadvantages

      • "None that I can think of"
      • ""

      Probably the best monitored alarm system around.

      We had researched alarm companies, particular monitored alarms. We looked at ADT, but they didn't offer a "response" to an alarm other than ringing you to tell you. With AMCO, they listen in and challenge the intruder, then call the police straight away. Meaning the property is always protected 24/7 if the alarm is set. There is also a panic function. Our old alarm was unreliable and our neigbour's just ignored it, so was essentially useless.

      Really pleased and happy we chose AMCO. When compared with the other companies, they stood out as the best for our needs.

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      31.10.2015 12:27
      Not Helpful
      (Rating)

      Advantages

      • "Cost effective"
      • "Excellent support"
      • "Brilliant engineers"
      • "Easy to use"
      • "Peace of mind"
      • Secure

      Disadvantages

      A trusted and supportive provider of security systems.

      We have been impressed with the company's approach as well as the products provided and do not hesitate to commend it to those who are seeking security for their home and belongings, as well as the need to feel safe in their own home.

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      22.08.2015 23:05
      Very helpful
      (Rating)

      Advantages

      • "Value for money"
      • "Peace of mind"
      • "Comprehensive "
      • "Professional "

      Disadvantages

      • None

      We can thoroughly recommend AMCO for their customer service and monitored alarm system.

      We researched a number of home security companies and got a range of quotes and AMCO came out on top.

      From the initial phone call, through to the quotation and finally the installation, the AMCO staff were understanding and professional. Our needs of wanting a monitored alarm system installing in our home were listened to with helpful and reassuring advice offered throughout the process which gave us peace of mind.

      AMCO communicated efficiently and promptly via email at every stage of the process and provided confirmation and documentation for our own records.

      It was also reassuring to have a helpline number available if we required it.

      The AMCO engineer who spent the day installing the alarm was courteous and tidied up afterwards. The speaker and microphone equipment as well as the sensors looked smart and were installed in discrete locations. We were also given a set of spare batteries and a full demonstration of all the comprehensive features of the CPU.

      Having the peace of mind that AMCO are an experienced and established company was very reassuring.

      The way that their monitoring system works is very effective and they clearly have procedures in place to best tackle any emergency.

      The AMCO monthly cost for monitoring is much lower than their competitors and the initial installation fee was also reasonable.

      We've had the monitored alarm system set up for two weeks now and have been delighted with what AMCO have implemented for us.

      In summary we would be happy to recommend AMCO to our family, friends and readers of this review.
      .

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    • More +
      22.08.2015 22:56

      Advantages

      • "Value for money"
      • "Peace of mind"
      • "Great Service"
      • Comprehensive
      • Professional

      Disadvantages

      • None

      We can thoroughly recommend AMCO for their customer service and monitored alarm system.

      We can thoroughly recommend AMCO for their customer service and monitored alarm system.

      We researched a number of home security companies and got a range of quotes and AMCO came out on top.

      From the initial phone call, through to the quotation and finally the installation, the AMCO staff were understanding and professional. Our needs of wanting a monitored alarm system installing in our home were listened to with helpful and reassuring advice offered throughout the process which gave us peace of mind.

      AMCO communicated efficiently and promptly via email at every stage of the process and provided confirmation and documentation for our own records.

      It was also reassuring to have a helpline number available if we required it.

      The AMCO engineer who spent the day installing the alarm was courteous and tidied up afterwards. The speaker and microphone equipment as well as the sensors looked smart and were installed in discrete locations. We were also given a set of spare batteries and a full demonstration of all the comprehensive features of the CPU.

      Having the peace of mind that AMCO are an experienced and established company was very reassuring.

      The way that their monitoring system works is very effective and they clearly have procedures in place to best tackle any emergency.

      The AMCO monthly cost for monitoring is much lower than their competitors and the initial installation fee was also reasonable.

      We've had the monitored alarm system set up for two weeks now and have been delighted with what AMCO have implemented for us.

      In summary we would be happy to recommend AMCO to our family, friends and readers of this review.
      .

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    • More +
      03.08.2015 16:39

      Advantages

      Disadvantages

      I would recommend AMCO for professionalism, good communication and service

      After we were burgled we found our home insurance went up by quite a few pounds! After speaking to several insurance companies for quotes it was mentioned more than once had we considered a monitored alarm system? Yes I had but thought it would be too expensive to consider! I did a bit of research on Google and found AMCO, which to be honest wasn’t that hard as they are up there at the top. AMCO were by far the most competitively priced supplier. The listening and speaker device for monitoring is very unnoticeable and we were able to upgrade our existing system which was quick and efficient. The installation engineer arrived on time and left hardly any trace he had been there. He talked me through the whole process of the installation. I now feel that it was worth every penny spent as I can leave my home with peace of mind.

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      24.07.2015 18:17

      Advantages

      • "The whole package!!"

      Disadvantages

      • "None that I can find."

      An excellent & unique alarm monitoring system

      The AMCO system suited our particular requirements. The monitored system gives an immediate voice response by a human being when an alarm is triggered - especially perfect for older clients if a medical emergency should arise. The installation engineer could not have been more helpful recommending the best way to do & site the equipment. The low monthly monitoring cost was a very pleasant surprise.

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      06.06.2015 23:16
      Very helpful
      (Rating)

      Advantages

      • "Active voice challenge on alarrm trigger"

      Disadvantages

      Excellent customer service and professionalism - very happy

      We chose AMCO after many months of researching alarms. I wanted a monitored system, but from experience of commercial properties with monitored alarms, I wanted a better option than just a phone call if the alarm was triggered. I could not find another alarm company that offered a monitored service with active monitoring by a real person in a control room. I have not had to use this feature yet, but was present during the install and witnessed how well this worked.

      From discussing options with James at AMCO I received quotes for wired and wireless systems. This also contained options for other features such as panic buttons or monitored smoke detectors. There was no pressure to buy extras, but the options made me think about fire monitoring as well as break in.

      I decided on a wireless system in the end and the engineer discussed the install very thoroughly and advised on the location of the panel, sensors, keypads etc. The works was completed in 1 day and the engineer cleaned up as he went and always checked if there was anything that required my attention.

      All in all a very professional job and clearly a company that prides itself on customer service, something that many other companies have long since forgotten. Good job AMCO. I would not hesitate to recommend to others.

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      15.04.2015 12:46
      Not Helpful
      (Rating)

      Advantages

      • "remote security on speaker"
      • "super customer service"
      • "priced competitively"
      • "easy installation"

      Disadvantages

      A very happy business!

      Very pleased with the new alarm system, excellent customer service and very competitively priced. Great improvement on our last system in all aspects.
      Highly recommended.

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      31.03.2015 17:11
      Very helpful
      (Rating)

      Advantages

      • "Value for money"
      • "Total security"

      Disadvantages

      • None

      Great customer service from beginning to end

      Found AMCO from just an initial internet search. Was looking on behalf of an elderly friend who was being left in the lurch by her previous alarm company. The monitoring equipment that gets installed is state of the art and in my opinion second to none.
      The engineer who came on the day to do the installation arrived on time, was smartly presented and polite. While he was working he cleaned up as he was working so at no time was there any mess.
      The engineer was highly knowledgeable in all aspects of the system he was installing, and when it came for tuition on the system explained it in a manner that was understood and did not use any tech jargon.
      Forget about other alarm companies, AMCO give the ultimate in home security at a price that can be trusted. Would I recommend AMCO to others .... HELL YEAH!!!!!!

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    • More +
      04.02.2015 14:24

      Advantages

      Disadvantages

      Great product and service

      Had an AMCO monitored alarm fitted in January 2015, great job and great service, ‘recommended’.

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