I am a single father with 3 children, with the same ex-partner, of which one lives with me full time and the other two 40% of it. My ex has to date refused to pay her maintenance and this has resulted in a Deduction from Earnings Order - as most will know this is when her wages are legally deducted by the amount she owes in maintenance payments. However, since day 1 of this arrangement, her employer has not once paid what they are supposed to pay nor have they paid on time. Every single month I phone as the payment is later than their deadline of 19th of each month (3 weeks after the deduction was made) and I usually don't get it until the 4th or 5th week ...  Read the complete review

my son is 18 and started work two years ago go even a letter from a judge saying my son started work two years ago but my ex still claims child benefit i have asked the csa why am i still paying when this is clearly fraud they agreed its fraud but will not do anything about it because on there screen it says she still gets child benefit sent letters to child benefit not one reply back sent letter to the police but you would think fraud is fraud but nope they say its up to csa and they will not get involed and csa told me its nothing to do with them so she gets away with fraud i pay £80 per week now times that over 2 years ya no wonder she still claimes even sent ...  Read the complete review

The Child Support Agency is a joke.It took my wife over 9 years to start getting any kind of payment from her ex husband,beat that!!! You can not operate an honour system where non resident parents honestly disclose their true income voluntarily.Unfotunately alot lie because they wrongly assume its down to the mother or her new partner to pay for the kids letting them off the hook. The CSA case workers are in the main powerless individuals that you talk to,overwhelmed by the system,too many rules,too many complaints and red tape abound.Most get tired of hearing the same over and over,hearing too many complaints would get anybody down. I can not ...  Read the complete review

My experiences with the CSA are different to the other reviews I have read and I wanted to give a more positive angle on this government run body. It hasn't let me down on the contrary it has supported me and offered invaluable help in securing maintenance for my children. The CSA or Child Support Agency is part of the Child Maintenance and Enforcement Commission. They will chase up, find and collect money from non-supportive, non-resident parents. In other word those parents who bring a child into the world but do not want to help the child financially. It recognises that parents have a duty to provide for their children. The CSA have enforcement powers that ...  Read the complete review

CSA - CHILD non-SUPPORT AGENCY I'm sure I cant be the only one that's un-impressed with the service "provided" by this Government agency, I use provided in the loosest term possible. If it wasn't bad enough that before you speak to anyone you have to go through the automated system to allow them to connect you to someone dealing with your case, only to speak to someone who 99% of the time knows nothing about your case. They then tell you some cock and bull story, take a number and tell you that your caseworker will call you back, this has been told to me on many occasions and never has it happened. They then send ...  Read the complete review