Newest Review: ... I did eventually receive 2 payments from their father after a number of months when it was confirmed he was working for a company. Th... more
Who Do They Really Support
CSA Child Support Agency
Member Name: JoandLee
CSA Child Support Agency
Advantages: Saves Contact With Ex ( if painful )
Disadvantages: Everything Else They Do
CSA - CHILD non-SUPPORT AGENCY
I'm sure I cant be the only one that's un-impressed with the service "provided" by this Government agency, I use provided in the loosest term possible.
If it wasn't bad enough that before you speak to anyone you have to go through the automated system to allow them to connect you to someone dealing with your case, only to speak to someone who 99% of the time knows nothing about your case.
They then tell you some cock and bull story, take a number and tell you that your caseworker will call you back, this has been told to me on many occasions and never has it happened.
They then send you letters telling you that they have set up a payment schedule for you to receive the monies owed to you. I received one of these letters in the middle of last month telling me that my first payment on the new schedule was due on the 8th of this month, given that it was a Monday and processing of BACS payments can take an extra couple of days depending on when they are processed I waited until the end of the week before calling them to find out what was happening. You can imagine my shock when I was told that the date they gave me ( 8th ) was when the payment was due but in fact the paying party had until the 19th of next month to make the payment and only if it has not been received by then will they pursue the monies.
Am I the only one to fail to see the point in sending out letters with dates that really are not worth the ink it took to print them. I asked them why they send out letters that are giving misleading information and all I got as a response was that they had received several complaints about this and it has been mentioned to "management" and they would be addressing it later this year. Pathetic!!!
The other gripe I have with the CSA is that when you start your case, if you do not know where the non resident parent is or how to contact them then the CSA will look for then in their usual lackadaisical manner and then once they track them down they will open the case. In some cases if the non resident is the father, some will deny paternity leading to DNA tests. My point in this part is that the CSA will only start the case when they make first contact with the non resident & whilst things are being set up they will incur arrears & these get added on to the payment schedule. Why do they only start the case from then?
In my case they took over a year to find my childs father as he had changed his name, but they don't then start the case from when I contact them, and the year it took for them to find him does not get taken into account or the years he missed but only from the time they make first contact. And I found this frustrating as I had been in touch with them years earlier but as I said he had changed his name so they closed the case, it wasn't until I then saw him and reported where he was working that they would start to try and make contact with him.
Anyway, my rant is over I just wanted to share my experience with you so that you know roughly what to expect before going to them for help.
Summary: Why Do They Work In The Manner They Do