“ Tel: 0800 008 7094 / Services Type: Home Renovations / Specialises in replacement windows, doors, secondary glazing, rainwater goods, soffits, facias, conservatories etc. „
I started to use Everest about 25 years ago, when I had some secondary glazing installed. I was pleased with the product and over the next few years, I had most of my 14 room house fitted with it. I then had a small conservatory and replacement front door fitted at a holiday cottage and again, I was satisfied with the result.
Unfortunately, I then agreed to have my house fitted with Everest replacement soffits, facias, guttering and rainwater pipes. This was a disaster from start to finish. Estimated to take two days to complete, it took over four months and even then, fitters have had to return three times to correct faults. The fitters did not turn up on the agreed date and then came late on the following day. One fitter had been with the company for two weeks and the other, more senior one, was incredibly dishevelled and suffering from a hangover; no resemblance to the cheery, uniformed fitters in the company's brochure. (On another occasion, he turned up, driving the company van, quite intoxicated and had to leave after less than an hour, 'to go back to bed'.) After working for two hours the fitters left, 'to load the van for a three day job they were starting the next day'. The work done in the two hours was very scruffy and they did return two days later, to remove the one length of guttering that they had 'installed'. Our two day slot in the schedule was lost and we then had no guttering for over two months, during which I attempted to discuss the position with Everest but who never returned my calls.
Eventually, I learned that the guttering brackets specified in the contract were not available and I was asked to reach a compromise, which I took to mean a two-way agreement to vary the contract. The 'compromise' from Everest's point of view was to supply an inferior product and for me to still pay the full price. After four months, the job was finished, after a fashion, whilst we were away on holiday, during which I received a telephone call demanding full payment, even though none of my calls over four months had been returned. We arrived home from holiday, to find an invoice, follow up demand and a letter threatening legal action to obtain payment.
Since then, I have had to call the fitters back on three occasions, as the gutters warped out of alignment.