| Product: |
Heatcomplete |
| Date: |
19/03/05 (582 review reads) |
| Rating: |
 |
Advantages: Absolutle none
Disadvantages: Every single disadvantage., It is a scam
Heatcomplete has got to be the worst company I have ever experienced.
I joined by post end of January 2005 hoping for Peace of mind. How wrong I was. Their glowing Website now has a Forbidden sign when trying to log on www.heatcomplete.com
Not only was my intelligence undermined, but a very definete lack of response from the so called office numbers.
I needed a plumber, (sorry I was corrected on the phone by SUE, they are not plumbers, but technicians!!!)
My first caller arrived on the 11th Feb, changed from the 12th.
Oh yes he said, it is either this part or that, I'll order both and whichever is the cheapest, we will fit.
There was no further contact from a company who makes such wild claims, until I personally phoned the company a few days later, only to be told we cannot order the parts until you pay for them. That will be £184. Shocked by this, I paid up, then I was told I will get £100 returned.
The parts arrived 23rd Feb and were fitted by a "SERVICE technician" This is laughable because I have neither heat nor hot water, and he is going to "SERVICE" my boiler that is not functioning! However BOTH PARTS were fitted.
In less than three hours everything ceased to function, I could not get a hold of anyone on their emergency number, at one stage the phone just went dead.
I rang next day, stating I still had the same problem, but for god's sake, no one must open their mouth to express their opinions. I was spoken down to in no uncertain manner, however another technician will be sent out to me, but not for another 48 hrs.
I have now been without heat or hot water for some two weeks, frozen cold and a very frustrated pensioner. Due to my frustration I sent a letter expressing my disgust with a so called caring company that I was cancelling my policy. No one had the decency to contact me in one whole week, I thought about it, then phoned in to request my policy be reinstated, after all I wanted to give them the benefit of their expertise, so far they had not done. It was agreed by a young man known as ED. but sadly though it is only early Friday, I cannot have anyone come out until Monday the 7th March seemingly no one works weekends.
I have a Condensing boiler so I suggested to the technician that perhaps all it needs is the tray to be emptied. He removed just a nut, claiming it was full of muck, but couldn't be bothered to access the actual tray, too much like hard work, and besides what about his bonuses. Yes all their Technicians must only spend about 5 minutes on each call, for they have not been in my home much longer.
This time he spends 45 minutes but not working on my boiler. He is on the phone to both his office and my boiler company. What it needs now is a boiler stat and an electrode kit.
I get a further call from SUE an arrogant madam if ever there was one. I have to pay £14.28, please pay the technician when he arrives. I wont be using your Credit Card(I don't use it) My parts arrive 11th March but there is no way I can have a technician call to me before Monday the 14th. Sue's arroagance again. Forget the 24hrs x 7x 365 for their website is definitely a SCAM
On Monday the 14th March I have the technician to fit new parts. WOW! it ignited, sadly not for long, back to the phone again, this time to the Boiler company and office. Yet again another part needs to be fitted, because the first guy ordered the wrong part.
On Monday evening I phone the emergency number, and spoke with another young lady. Oh yes, she replies, we have your part on Order.
On the 17th I phoned again to find out how much I would need to pay. Remember they do not order until the goods are paid up front.
I spoke with young ED again. Oh, he replied there is a note on file and we have been instructed by Sue, we are not going to be dealing with you again. SHE has cancelled your policy.
I have no idea who SUE is, but if anyone wishes to speak with MD MATTHEW LAUCHLAN
you will have to write to him. He doesn't deal with anyone over the phone.
Clearly this is a company that needs reporting to the media NEWSPAPERS, Watchdog and whoever else wants to vet this company.I have already reported them to Trading Standards.
Anyone else who has had problems with Heatcomplete, I would love to hear from you.
Yes! I am still without Heating or Hotwater six weeks on,and as a result I had to go and purchase a couple of Electric heaters.
My Boiler's age? Almost 3 years.
If the company have 100's of satisifed customers, who are they. If they are that good, I would be looking to handling 1000's in a year not 100's.
Their insurance seemingly is their own, it is debateable whether or not this has been underwritten.
One can get a far better deal through Homecall Plus for £7.95 per month and a £500 allowance for parts and Labour....
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Last comments:
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- 21/08/05 I should say upfront, don't work for Heatcomplete and I'm a customer that has been with them for 3 years. I must say thought that writer of the previous review must have been saddled with some unlucky circumstance. I've not had too many problems with the company, and have just read another favourable review by a disabled pensioner. As a low-cost option to British Gas, some hiccups can be expected, and perhaps I cannot make a reasonably informed commment because my boiler is less than 5 years old (and so it might not be as troublesome as an older boiler). Alos, it is difficult to determine how well a "service" is carried out, since there are many types and testing procedures appear to be quite complex when looking at the manual I have. Anway, I joined heatcomplete for routine checkups and emergency service and seem to have pretty much got what I wanted. When the boiler did go, due to a inoperative thermo-coupler (which is the bit that senses temperature and ignites the boiler, and, as it happens, the most common thing to go wrong with a boiler), they had to order the part and it took a couple of weeks to fit. This happened in the winter, so I would rate that particular event as generally less than ideal. It would seem reasonable to expect that this critical part be held in inventory for long-standing customers. The only other thing I can report is that during one of the annual landlord inspections, a certain autocratic bile rose in the mood of one inspector who summarily told me I needed an expensive ventilation system. I struggled to rationalise the fact that I had passed ten years of inspection without one and so pressed him for a more detailed explanation. Modifications were in fact unnecessary as I showed him a floor vent he had looked for or asked about. I believe the company have been transferred to new owners with a small rise in annual premiums, so we shall see if the problems this company is experiencing is pandemic. On the strength of the previous comment however, I will be careful over the next year and perhaps seek a new provider if standards looks to be on the decline. |
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- 20/03/05 Hi and a warm welcome to dooyoo. Some super info there in your first, well-written review. Just a tip though: the use of spaced paragraphs would make the review easier on the eye of the reader.
I hope you enjoy the dooyoo experience. Ray
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