Identity and Passport Service Reviews

Identity and Passport Service Other Service

Newest Review: ... office saying the interview was cancelled & the documents that were in the post to me they would need back as they released them by accident & hadn't finished all the checks. I explained that on the basis of me having an interview & my partner recieving his passport just 2 days after his interview, we had booked our holiday & I was told I had nothing to worry about & I'd get our passports in time as they weren't at all busy now. I eventually recieved the documents back & sent them special next day delivery to arrive last Thursday by 1pm. Told them they would be with them by 1pm & he still said I had nothing to wo... more

Customer Identity and Passport Service Reviews (10)

nicki
Identity and Passport Service: booked interview cancelled & documents returned before they ... (349 words)
by nicki - written on 12/09/12
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We put in a application for 1st british passports on 3rd of August for my partner, myself & my 2 kids. My partner had his interview at the end of August & got his passport delivered 2 days later! My interview was booked for 4th September so we booked our holiday for 6 in Ibiza flying out in the early hours of the 19th September..I then recieved a phone call from the Durham office saying the interview was cancelled & the documents that were in the post to me they would need back as they released them by accident & hadn't finished all the checks. I explained that on the basis of me having an interview & my partner recieving his passport just 2 days ...  Read the complete review

Gary+Hancock
New Passport RIP OFF (233 words)
by Gary Hancock - written on 22/02/11
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Hi, I went to the BELFAST Identity & Passport office to renew my passport which had still 4 months left on it. According to the booklet that you get with your application form this can be done with up to 9 months left on the passport. After 2 weeks I received my original passport back with the 2 corners cut off and a few days later my new passport arrived. After looking at the dates i found that they had not credited me with the 4 months. I went down to the office and asked why and was told "because the corner of the original passport had been damaged" but guess what "THEY HAD CUT THIS OFF". I asked the ...  Read the complete review

kama0529
Identity and Passport Service: Premium Passport Service (Newport) (617 words)
by - written on 02/11/10 (Very useful, 668 readings)
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I had to apply for a new passport....not because my other passport is able to expire, but instead because I've run out of pages and so there is no where left to stamp. It kind of bugs me that the Passport Service requires me to purchase a whole new 10 year passport and that, unlike USA passports, it is unable to simply add new pages to your passport if it is still in date. Anyway, moaning aside, if I wanted to travel then I needed to get a new passport. The options were the traditional passport application (up to 6 weeks), the Fast Track passport application (1 week) or the Premium Service (1 day). As I am traveling in two weeks and I didn't really want to ...  Read the complete review

pammyj
Crowned ReviewFast tracked without the extra fee (920 words)
by - written on 05/06/10 (Very useful, 920 readings)
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***This is my review on renewing a child's passport.*** On being over obsessive about where my passports are in the lead up to our holiday next month, I thought I had better check they were where I thought they were. Of course they were and on looking at my children's sweet little faces I realised that they did look quite young and on checking the dates I found to my dismay that they had actually ran out in January this year. SHOCK! And then Panic! I did have 5 weeks until we fly but I had this impression that it could take over a month to get the passports back. On looking at www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm ...  Read the complete review

sparklejadey
Identity and Passport Service: Baby's First Passport (689 words)
by - written on 31/05/10, updated on  31/05/10 (Very useful, 533 readings)
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We are off to Menorca on holiday in July and our newest addition baby Autumn needed her first passport. Autumn is only 8 months old so I obviously had to apply on her behalf! When I have applied for passports in the past I have always done it by getting the forms from the Post Office and then using the check and send service at the Post Office to make sure I had done it all correctly as it is well known that the Passport Office will not issue you a passport over the smallest mistake. This time round I found out that you can now fill in most of the application form online so I gave it a go and found it to be much easier and less stressful. ...  Read the complete review