Wanadoo no longer freeserve (Internet Service Providers)

Member Name: mirror

Product:	Internet Service Providers
Date:	09/03/05 (303 review reads)
Rating:

Advantages: Excellent broadband service, free website if you want it, Better than BT

Disadvantages: billing mistakes

Our Internet Service Provider used to be called Freeserve and we got a really good service from them, that is until it changed to Wanadoo, (dumb name), and our payment schedule was changed and the prices went up and the service levels went down, obviously it's now owned by the French.
Anyway after paying premium rate phone charges to the help line we finally got our billing sorted out and we decided to take up the offer of ADSL 1MB and guess what, yes more service pitfalls.
After they closed our account for the regular speed broadband they calculated the charges we owed for that and mucked our monthly payments up again and forgot to tell us that our domain changed to fsnet, so once again we had to pay premium rate call charges to the help line, (not very helpful if you ask me), then we got it sorted out eventually.
We're keeping our fingers crossed because everything seems to be working O.K. at the moment. the actual internet connection speed for broadband is brilliant for the price and we haven't had to ring up the premium rate helpline for a while now so can we breathe a sigh of relief. Yes. After the teething problems were ironed out everything is going great and we've had no further interupption to our broadband service. Which is nice

Still a lot better than when we had BT as our ISP

Summary: