JESSOPS INSULTED ME AND THREATENED ME (Jessops)

Member Name: BobPipiCullo

Product:	Jessops
Date:	22/12/08 (88 review reads)
Rating:

Advantages: None

Disadvantages: No customer service, arrogant staff, insulted me

I had a terrible experience with Jessops. Enough for me to vote with my feet and never go in any of their shops again, and to tell everyone how bad they are.

I left a picture to be developed and pre-paid. It was a scan of picture of my wedding picture that a friend of the family took. We got married 10 years ago in a small village in France.
2 days later when I came to collect the lad in charge look at the picture and say: "Is it your son's wedding?"... I'm only 35...

He continues: "Do you have the copyright for that image". I replied "Are you kidding me?" I explained the situation.
He says "You need to have the copyright or we will be fined". I reply: "by whom? Ok le'ts say I have the copy right".

He says "Then I need the see written proof of it". I reply "It was 10 years ago in France, how do you expect me to have a written proof of something that doesn't exist?"
He says "Then I won't give you the picture". I reply "then refund me and give me your name".

He says "No and no". !!!
I felt like I was living in a kafka novel. I replied "I'm going to take the pictures that I've paid for, and the receipt and walk away".

Then he shouted in front of all his customers "COPYRIGHT THEFT ! COPYRIGHT THEFT! I WILL SEND YOU THE POLICE" ... for a 10 years old wedding picture taken in a foreigh country by a friend of mine. I never felt so ashamed in my life.
The shop was the one in Oxford, Saint Ebbes. Highly NOT recommended except if you have a sadistic need of being insulted by a yound idiot.

Summary: Do not shop from them unless you have some sadistic need of being insulted