Jessops online photo printing service offers no helpful solution to having "bars" on photo edges (Jessops)

Member Name: ecombe

Product:	Jessops
Date:	14/07/09 (166 review reads)
Rating:

Advantages: OK if you are sure of your photo aspect ratios

Disadvantages: Liable to give you photos with "white bars" making photos smaller than the frame size

When I uploaded photos on the Jessops website to be printed as 8x10, I went straight out and bought frames for 8x10 photos. I was sadly dissapointed when the photos arrived and they varied in size but were all a good few milimetres short. That is, they had big white bars along the edge making them smaller than 8x10 inches and they looked silly in the 8x10 frames.

When I contacted Jessops they highlighted a small disclaimer and explained that "The Jessops Photo website prints offers prints in Original format only", this means that due to the aspect ratio of a standard digital camera, there would be white bars on the top or the sides of prints.

Jessops declined to refund me since they had a small disclaimer on the website and offered a 20% discount of my next order, having spent £20 this is basically money lost.

The best way to avoid this happening to you is to use the Bonus print website or something similar you will see helpful diagrams, illustrating the options of either stretching a little, or having bars. It shows where these bars would appear if at all. The Jessops website lacks such useful diagrams.

Summary: Use an alternative service