5 months later we still don't have our vouchers or all our gifts. They do not follow up with you and I am sure if I hadn't chased they would not have sent many items. Vouchers have been sent in random chunks and we were told after we were told we had everything, that actually we were owed more vouchers. I honestly can't believe how bad the customer service has been. Our guests spent several thousand pounds on our list and in return, John Lewis have the nerve to think they don't have to issue all the vouchers, send us our pressies, follow up with us, remain in any way on-top of what was on the list. Use at your peril!! I have seen other sites where you can ...  Read the complete review

Like everyone else I read the John Lewis gift list reviews before getting married - it really is true that they are really bad! We have had so many problems with them and 5 months after our wedding, we still don't have everything. Half of the things werent in stock anymore so we had a lot of gift vouchers. From what could be delivered, a lot was broken or missing and they have refused to give us a refund or compensation. We are still waiting for items to be delivered for the 3rd time. I would advice to use someone else as this has caused us a lot of stress.

I would never EVER recommend this store to anyone!!!! If I could have given it less than one star I would have! Actually setting up the gift list was really easy but the problem started when the gift list actually opened. 40% of the items that were purchased were converted to gift vouchers because John Lewis doesn't have the technology to count their stock!!! And to make matters worse the store never informed me that the items were not available and they said it was my fault that I complied my list early, but for some unknown reason the store was able to inform me when items were out of stock before the gift list was opened. Please please do not use this store! All you need to add to the stress of your big day is worrying about John Lewis's ability to stock their store!

John Lewis Gift List - Just Pants! On the 13/11 I received an email to say that they had (finally) sent our last outstanding item. We got married on 24/07!! Many others have written reviews deriding the availability of stock and the subsequent delays in getting their items. The stock issues are doubly frustrating as you can often see the item as being in stock on the John Lewis website. I wrote to GiftList_Kingston@JohnLewis.co.uk to query why I seemed perfectly able to source stock from Johnlewis.com , yet they were telling me was not available, and was advised that John Lewis Gift list is a totally separate company - you can imagine my ...  Read the complete review

Avoid the gift lift from John Lewis like the plague. The fuctionality of the website is terrible and unless you make a mental note of each item once it's purchased the descriptions can leave you wondering what it actually was you choose, half of the gifts purchased were not available and despite the fact that i could see them in the store, the gift list team could not confirm when they would be secured even after two months of guests buying them!! The delivery is joke, inflexible and at your inconvenience. There are others options out there so hunt around and find an alternative would be my recommendaton...