Poor system, poor staff (John Lewis Wedding List)

Member Name: Dissapointed Couple

Product:	John Lewis Wedding List
Date:	06/12/08 (48 review reads)
Rating:

Advantages: None

Disadvantages: Disconnected system that does not work

An insanely poorly built system for dealing with a wedding list. Unlike every other online ordering system I've dealt with they have no way of knowing if an item is available or not at the time of purchase, nor can they reserve the item digitally the moment a purchase occurs. The items ordered are apparently collected over a series of months. It is now two months since our wedding and we have received four of 50 or so items. We are still receiving email updates telling us that items are now suddenly unavailable and our friends' purchases have been converted to vouchers. The delivery process is completely unconnected to the company meaning you have to spend hours making two different sets of frustrating phone calls to get anything to happen.

The most frustrating thing about all this is how they just don't seem to care. Staff are rude and apathetic, not returning phone calls, not responding to requests for management letters explaining the problems. They know couples can do little to fix the situation - they can't cancel all their orders and shame their friends by having all their purchases returned.

If this list had been put together by our own money we would have cancelled the order a month ago and demanded a full refund. John Lewis know we can't do this with out friends' generosity and take advantage of the situation.

Summary: A great dissapointment.