Online service is RUBBISH! (Klick Photopoint)

Member Name: Julian Woodall

Product:	Klick Photopoint
Date:	27/08/08 (23 review reads)
Rating:

Advantages: IF it worked it would be an ok service - but it doesnt!

Disadvantages: We have no photos - a primary requirement of a photo printing service you would think!

Having used Klick for a long time and considered that they were ok (not special, but convenient and ok) I used their online service for the first time a couple of weeks ago. In the 2 weeks before this we had printed over 400 holiday and family photos with them so we had spent over £100 in less than a month.
Without boring you with the whole story - their online service is absolute RUBBISH. We still dont have the photos - even though they have supposedly been printed twice - noone knows where they are and it is impossible to get hold of anyone who can help us. The customer service centre asks us to call back between 8 and 6, even though we call during these hours and other than a very embarassed lady at our local store no-one sems willing to help. AVOID KLICK LIKE THE PLAGUE!

Summary: They need people who can sort out problems