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Hi anybody had a problem like this. I receive the war vets motability, and in sept 2009 was in receipt of a c4 grand Citroen picasso exclusive, which I had a Farley large deposit to pay. but since that day its been back to Citroen 5 times in 17 months because the steering didn't feel safe, if I went over a bump the steering wheel snatched out of my hands, but the tech engineers all said it was OK and safe to drive, they also made me feel belittled , and a idiot. three weeks ago another car scrapped my bumper and it was taken for repair. on the repairs completion they telephoned me to say they found a problem with the steering, its not got any power steering fluid its bone dry, they filled it and said the steering is 100% better, however its leaking all over the steering column. I have only done 7000 miles since I got it because I did not feel safe. I've given all this to motability who are contacting Citroen with my complaint. The car is sat on my drive I don't want it any more. regards Paul
has anyone been penalized for smoking in there mobility car ? i have just lost out on the GOOD CONDITION BONUS because i smoke, the car was handed back in very good condition with only the minor scratch marks due to every day wear and tear. but no where is there any mention in the motability agreement stating that you cannot smoke in the vehicle. i have now had to appeale against this decision, and just wondered if anyone else has come up against this and been penalized for being a smoker
I joined the Motability scheme in April 2005. I am 19 18 at the time I joined and its been great so far. I had a Citroen C3 1.6i 16v Exclusive Sensodrive which was Nil Deposit and Motability allowed me to have this vehicle even though I am a learner. My dealer has been brilliant. They even offerd me a car out of their showroom as mine was taking a while to come but it was an SX model and I wanted the Exclusive so I decided to wait an extra 2 weeks. Motability has even paid for my driving lessons in a BSM adapted car. They have also paid for my theory test and are paying for my test which im due to take in a few weeks.
The down side is that if any scratches on my car I have to pay an insurance excess of £150 because of my age and it will still be the same when I pass my test. But it could be worse as for new applicants between the ages of 16 to 24 the Insurance excess is £450. And they can be fussy at inspections. And they do need to take into acount more for wear and tear. Even the salesman at my dealership told me that
The Motability Scheme is a wonderful idea. A registered charity this scheme offers those eligible access to facilities to enhance their mobility. The primary schemes cover the car scheme and wheelchair scheme. As we fall under the car scheme I will largely be addressing this part of Motability.
The Motability Scheme is available to all those on the Higher Rate Mobility Component of the Disability Living Allowance or according to www.mobility.co.uk those on War Pensioner's Mobility supplement. Now I have not the time or the energy to discuss the finer workings of the complex disability assessment but for those on any disability allowances it is worth checking your entitlement. We were entirely unaware of the scheme until my wife application for Disability Living Allowance (DLA) was accepted.
The Motability Scheme works in a variety of ways and can entitle those who are eligible to various means of transport from including cars, mobility scooters and wheelchairs either free of charge or at a heavily subsidised price. This does mean however that you will lose the mobility section of your allowance for the course of your entitlement or involvement in the scheme as this is considered payment for the duration of your contract. The website claims The Car Scheme has three options on offer:
# A new car on a three-year contract hire lease.
# A new or used car on hire purchase term, over a term of two to five years.
# A quadricycle on a five-year lease. These are light steering, three-door vehicles that can be driven on a motorcycle licence. Your licence must have been issued before 1 February 2001, or must include category B1.
However, there are variations and exceptions to this. In my wife's case her entitlement is an initial two years so obviously her contract on a new car would be two years. In our case we decided against the latter two option because my wife passed her test after 2001 and the idea of hire purchase did not appeal. Those who are interested in owning their Motability car outright will be pleased to know that the credit checks required are far less stringent than buying a car via finance as the Motability portion of the DLA pays largely if not entirely for most of the monthly repayments.
There are several advantages to the option we have chosen of a new car over two years. As The Car Scheme falls under the Motability charity all cars are ordered new. For those of us on low incomes and as such unlikely to ever to afford a brand new car this is a great feature of Motability and more than makes up for losing the mobility portion of your DLA. After all were else could you hire a new car of your choice for £45 a month? The "hire" option also has the advantage of being able to exchange your car for a new one if your allowance is renewed. As such those on long-term DLA will get a new car every two or three years indefinitely. Also, as the car is effectively "hired" out the Motability dealer provides all MOT's, services and breakdown cover free of charge plus road tax. In essence a free car apart from the petrol! Of course the only downside to this option is the car is never yours. As such the dealer will expect it to be returned in a reasonable condition.
So, you decide on your option and need to select your car. Motability provide a catalogue covering all the cars available under their scheme and the list is vast. There is a car for every eventuality be it a three door round town car such as a Ford Ka or a Multi Purpose Vehicle such as a Renault Espace for large families and those who need wheelchair access. Motability can even adapt some vehicles for those with particular needs. However, there is a slight catch to the list of choices. The larger, more powerful vehicles do require an initial cash outlay, as Motability cannot warrant releasing these cars for free. If you think you can get a Jaguar on Motability then you are right you can but expect to pay a large amount for the privilege. I assume this is because the majority of people using Motability should be doing so because they have mobility problems, not as an attempt to get their dream car for free!
We decided on a Renault Grand Scenic as the only 7 seat MPV with a low cash outlay of £250 that provided the height, size and ease of driving my wife's lack of mobility requires while giving enough room a family of six and their various encumbrances. Disappointingly the choice of seven seat vehicles is limited without spending £599+ but the Grand Scenic is a good option. Ordering your Motability car is as easy as it comes and varies very little from buying a car from new. Select a dealer; check they have someone who specialises in Motability (to answer your question), pick your car and hand over your entitlement book. Within six to eight weeks it should be taxed and ready to collect all shiny and new.
What a great scheme Motability is. It has given my wife and our family in general the freedom to mobilise while reducing her symptoms. She has gone from struggling to get in and out a clapped out Vauxhall Astra to sliding in and out the higher Grand Scenic that we could have never have afforded. Her pain is reduced and we are all happier as a result. The Motability Scheme is not flawless but for my family and I it is a Godsend. Of course I have not covered all aspects of Motabilty merely our experience of it but I hope I have at least informed you of what it can do for those who need it.
NB: Almost forgot those unable to drive may still find use for the car scheme as up to two people can be your "designated drivers".
Any questions or comments welcome.
Whilst I agree with most of what Lee has said about damage to vehicles caused by wheelchairs (I use one too) Motability will reply that it is stated in their documentation that you can only get away with certain damage, sorry Lee...I know where you are coming from! I also agree that there should be more disabled people employed by the accredited dealers, I personally have tried to get employment on the Motability side of things only to be told that as I need hand controls it would be too expensive for the individual dealer to employ me? What I would like to say is this...I am totally fed up with being charged sky high up front payments on automatic vehicles!! I have a family, use either a manual (or on bad days a powerchair) wheelchair and therefore need to opt for a larger vehicle. I looked at a Vauxhall Zafira, nice vehicle...deposit sign on screen £500, wow! Until I mentioned that I required a automatic!! The price quoted then was £2,200!!!!! Why!? Motability are supposed to be there to help severely disabled people? Crap! To be granted/receive DLA Highest rate for Help with getting around you must a) be unable to walk or b) be virtually unable to walk...so why so many people with Motability cars running in and out of car dealerships waving their pieces of Motability Renewal forms?? Any ideas? Answers on a stamp...
Visit www.steeles-vauxhall-worthing.co.uk If you are severly disabled, like myself be very wary of Motability's terms & conditions. If like me you rely on a wheelchhair for full mobility, the chances are that the car that you use is going to become damaged. Steeles in Worthing sold me last motability vehicle. Due to the damage that my wheelchair has caused getting in and outof the car, they are stoppig my getting another vehicle. To make matters worse, Steeles are 'Motability Accredited' and having seen me getting in and out of a vehicle several times, never advised me to protect the vehicle in any way. Be warned that before youu choose a car from a motability accredited dealer, that they assess you fully, otherwise YOU will be left with a fight on your hand to have another vehicle after the three years of the lease have expired. Motability state and I quote 'Customer First'. Take it from a disabled person Motability and their network of dealers look after themselves FIRST. There are many degrees of disability, yet this is not taken into account by Motability. A car is my lifeline without it I am stuck, yet Motability and the dealer seem not to care about this at all. In there opinion I have damaged the vehicle, yet all I have done is live my day to day life, but I am being punished for this. In my opinion there should be more disabled people used by accredited car dealers, it makes sense, even with training an able bodied person will never have a real picture of what a disabled person has to go through every day of their lives. My message to Motability is Accredited Garages should have a disabled person as their consultant, think of the disabled people that would get back into employment. After all there over 4000 accredited Motability dealers, it ould be interesting to know what percentage of these have a disa bled person as the Motability consultant. <
br>I know that I am not the only person that has a griev ance like this, I am being blackmailed by Motability and the Dealer Steeles. Unless the car goes back to them in anything less the showroom condition than they will stop me getting a car, unless I pay for the damages, thus stopping me living my life. Don't forget that at the end of the lease the dealer has the opportunity of buying back the vehicle and selling it on. It's no wonder that they want the car in showroom condition. If their Motability experts had advised me correctly in the first place, I would not be in this situation now. All I wanted was a car to live my life, now I am being penalised for being in a wheelchair, after all it's such an easy life already? Help me fight this battle visit the Steeles website at www.steeles.co.uk and let them know that you think victimising severley disabled people is wrong. The Managing Director, Mr Alan Steele laughed at me when we discussed the situation he thinks that it is funny that he is making my life extremely difficult and to be honest unliveable. I have a witness to that as well.
Motability is a registered charity, it was set up around 1978 with the aim to help people with mobility problems have a better quality of life, by way of supplying wheelchairs, powered wheelchairs and cars for anyone who is eligible. To qualify for the motability scheme you must be receiving the higher rate of disability living allowance or WPMS benefit. In return for your benefit you will have a choice of either- Leasing a new car for 3 years at a time Buy a new car over 4-5 years Buy a used car over 4 years Buy a powered wheelchair Buy a wheelchair A general explanation of this would be, you sign up with a motability dealer and choose the car you would like, some cars require you to pay a deposit which is non returnable and the full rate or part rate of allowance is used as payment for the car/vehicle. If you opt for the lease you will be able to pick a brand new car and replace it every 3 years with another brand new car. Also included is your insurance for 3 years and insurance for another nominated driver. All services are included as well as full breakdown recovery. Depending on the size and type of car/vehicle you like will determine the cost of any deposits. Most vehicles can be leased without deposits. Each dealer varies and it pays to look around at other dealers. A word of advice, if a sales assistant tries to give you a sales patter for a bigger car or bigger engine, the chances are a big deposit will be likely. Don't be afraid to ask. If you need to adapt a vehicle to suit your disability you may apply for a grant from motability to help pay for the adaptions, apply early as they have a lot of requests. The basic information and everything you need to know about motability can be found on the new motability web site at http://www.motability.co.uk Here is what you will be likely to find out at the web site- WHAT IS MOTABILITY Introduction Eligibility Grants
Scheme partners Accredited suppliers ABOUT THE SCHEME Introduction Vehicle schemes Price guides Financial help HELP NOW Introduction How can you help How can your company help How can my trust help Site map NEWS & VIEWS Press releases Press office Exhibitions Lifestyle Bulletin board Motability also has a monthly magazine which includes lots of various information relating to the motability and disabled person. It gives you information on the latest events and has regular special offers only available to disabled people. I don't particularly like to end an opinion this way but I think this is something that needs to be said. I am in contact with a few people who use the motability scheme, quite often they are accused of robbing the state because they don't *LOOK* disabled. A lot of people are under the impression that if you are disabled you get a free car, this is NOT so. First if you are unfortunate enough to be struck down by a disability or an illness which make you disabled then you have no choice but to apply to the government for benefits, how else could you live? Secondly if you get awarded the highest rate of disability, which is hard to get awarded unless you have serious motability problems, to get a car you have to pay for this out of your benefit totalling to around £140.00 a month. Living as a disabled person makes you vulnerable as a mojority of people will only *LOOK* for a disability and if they cannot *SEE* a disability, they presume you are not disabled and should not be entitled to motability. People are not disabled by choice and do not wish to be this way, having a car through the motability scheme gives freedom to disabled people everywhere. Do you think it would be better for them to stay indoors just because they are disabled. NO, I don't think anyone would, because it can happen to
anyone and I am proof of that. Life goes on and quality of life is important, not just to the disabled person but to everyone. Motability is a registered charity and is always looking for volunteers to help raise funds. Deatails are available on the web site.