“ Health Services „
I wish we did not go. We paid for the £149 package, which we were told would be 30 minutes long. After 20 minutes we were told "we were done", meaning the sonographer thought she had found enough photos for the package we had bought! We had waited 27 minutes, so they were running late, but that was not our fault and when I raised this at the exit, the receptionist told me they we could go in again after the couple that had just gone in! Very poor experience, We will not go back for sure! I now wish we had not gone at all and picked another provider for a more welcoming and pleasant experience. Be careful!
I booked an Emerald package for 28 weeks+6 days, £180, at the Brentwood clinic- to include a DVD, and other extras.My advice would be to eat chocolate and drink a sugary, fizzy drink (more than water) before your scan to try get baby moving, as it seems to be a common thing that they are hiding/ have arms in front of their face or umbilical cord, or they're curled in a ball, and they can't get the pictures. Also I would go for a lower value package, as if you go for a dearer one (like I did), they are keen to hold you to it, even if they can't get the material and the DVD is poor. You can always upgrade if there's a good view of baby Staff were friendly and professional, and the assistant at reception/ administrator knew my name when I entered, I couldn't fault them. There was a relaxed atmosphere. When I arrived (20 mins early) I was told they were running behind because baby's had been difficult to photograph/ film. I was asked if I wanted to wait or leave and come back, and they'd ring me if things quickened up. I left, small tip if you are coming by public transport, although it's not a long walk from Brentwood train station, it is a bit uphill. I never noticed this in the past, but I did notice it in the third trimester of pregnancy. There are seats/ bus stops along the way to sit down, it is doable, but it would be better if you can come by car. I should have stayed and waited. When I came back and it was my turn, about 20 mins after appointment time, my baby had arms crossed in front of face and it was difficult to get pictures. This was clearly visible on the screen in front of me. The sonographer tried hard, I had to jiggle around, go to the loo etc. When she still couldn't capture baby I had to walk up the road, drink sugary tea and eat sweets to try to move baby. (Tea and coffee are provided, sweets can be bought from a machine). I then had to wait for another customer/ client. There appeared to be just the one scan room and sonographer. When she tried again baby now had umbilical cord in front of face. I was issued with a medical report and I paid £35 that day (I had paid £30 deposit on booking). I did not have to pay for the full package that day, and was booked in for a re-scan 10 days later. The sonographer said that she might well have to downgrade the package as it may be difficult to get a DVD. I was happy with this, and returned 10 days later. This time there was a different sonographer, my baby was curled in a ball and the sonographer said baby was in the worst position. I again went for a walk, and this time drank a fizzy drink and ate chocolate. When I was called in again, baby had moved slightly, but there was cord in front. The pictures the sonographer obtained slightly obscured baby's face- some worse than others, and there was no movement at all, for a DVD or full pics of baby's body. The sonographer was expert at zooming in and trying to do the best she could. I paid the remainder of the Emerald package, £115, as the sonographer had put a DVD together, and said she had used some black and white material. The administrator seemed to be rushing me along as I picked 8 photos for the CD, 1 for keyring, 1 to be framed and 2 black and white ones- none of them were great, and showed me the DVD briefly. She said to phone if either the CD or DVD wasn't working, and I was given the heartbeat bear. There was a choice of 2 colours of bear- very nice and larger than imagined, and 2 colours of photo frame. When I got home I felt they had a cheek holding me to the Emerald package as the DVD was poor quality- as suspected, because of virtually zero baby movement, my baby had eyes shut and seemed asleep, and baby's face was partially obscured as mentioned, no full shots of baby to include body could be filmed, and they had to bulk it up with black and white material, it worked on my DVD player but not on my PC as well (they said it would work on both). I felt I should have been downgraded to a package without a DVD, as originally mentioned. The administrator had been surprised that the sonographer had made a DVD, because of the quality of the material they were able to obtain. Book a Pearl package/ package without a DVD, if your baby is moving around and in clear view you can always upgrade. The pics on the CD were not great, but reasonable considering the view of baby they were able to get. My framed picture had two large black areas either side of the picture on the sheet of paper, it did not fill the frame and looked amateurish. I very much liked the bear. I would give this experience 5 out of 10. Be aware it seems to be quite common that they can't obtain good pictures/ moving images through no fault of their own and despite their best attempts. BUT if you book a dearer package they seem to want to hold you to it. It would have been a great experience if my baby had been clearly visible, but this is often not the case- I asked both sonographers on both visits, and they said it happened quite a lot. It would still have been a good (though disappointing, but nobody's fault) experience, if they had fairly downgraded me and not included the DVD. Then I would have paid £120 for the pearl package and what it included and purchased the bear at £17/ £20?, paying £140 in total. I felt they ripped me off for the extra £40 for the emerald package.
I went to the Docklands clinic on the 7th of June 2012 to have an early dating scan for my baby. I was worried that because of my age there could be problems so I didn't want to wait until the NHS 12 week scan.
I must say that the service was hard to fault. When I arrived I was greeted warmly by the receptionist (who was the lady I had been talking to on the phone). I had called her to let her know I would have been late, as i live in Bishop's Stortford, Herts, and I was getting there after work, and so was my husband. I had been waiting for my husband, but since there was no sign of him until late, I decided to go on my own and wait for him there. Luckily I got a taxi when I got to the tube station, because my husband tried to follow the directions given by Google maps but took ages to find the place! Nobody knew where it was! Luckily the taxi driver did ;) a very well spent 5-er!
Anyway, when I got there, I had been holding "it" for three hours to try and have the best quality pictures. Hence, I was absolutely DYING for the loo. the lady said she would try to put me forward next, and if I really needed to go to let her know so she could make me go, and then give me more water and make me wait a while. She gave me some paperwork to fill up and told me to sit down. As I was doing that, my husband arrived (luckily!) completely exhausted. After a while, it was our turn.
We were allowed in a room of good size with a little medical bed, some machines and a big screen. My husband sat next to me and I lied down on the medical bed. The sonographer was also very nice. She put us at ease telling us that her husband was born in Harlow and that his family was from Stortford and that he considered himself an "Essex man" because of that... which made us smile. She then put some gel on my tummy and put the machine on... and there IT WAS!!!! She found the baby straight away and all I could say was "OH MY GOD IT'S REALLY THERE!!!!" She showed us the little heart beating and calculated the heart beat as 171 bpm, which she said was a bit fast but OK, very strong. She tried to show us a sneaky peek of the 4d scan but Baby didn't cooperate. She measured Baby and said that it was 8 weeks and 4 days following her calculations, only 2 days smaller than my LMP dating. Hence, she told me to keep the LMP dating as the baby could just be slightly slower at developing. She made us listen to the heartbeat a couple of times and then she told me I could go to the toilet!!!!
After I emptied my bladder, I went back upstairs with my husband and the sonographer arrived with a picture for us to take home, and a report for my midwife, giving details of the size of the baby, heartbeat, single pregnancy and the fact it was intra-uterus, which was all what I wanted to check.
It was a wonderful experience to see our baby for the first time, and reassuring to know Baby was OK, especially to hear such strong heartbeat. Everyone was very polite and the structure looked professional, tidy and clean. I definitely recommend the service, but do take a taxi when you get out of the Docklands stop, it is a bit hard to find!
My only complaint: when I booked it, the lady on the phone told me she would send me a confirmation email but I didn't receive it. I rang again a few days after asking for it again, was told she would send it but again, nothing. In the end I requested it through the website and they sent it to me. I guess it was the spelling of my name that they got wrong, or maybe it's true what the lady said that they have problems with sending emails to gmail addresses. However, this doesn't change my opinion of the place :)
We had a very bad service, and found the staff to be rude and unpleasant. They also didn't give us the pictures we paid for. Avoid!! We ended up paying extra to go somewhere else and had a fantastic experience, like we should have just done in the first place! If you do a google search you will see two who gave it 5*'s on here have been trolling other forums etc gushing all about My Ultra Baby.... hmmm, very suspect - I'm assuming they are connected to the company personally. Very sneaky and underhand.
I recently had my 3D/4D scan at My Ultrababy! Having had my 20 week scan at the hospital, I was fairly confident that my pregnancy was going well, I had heard of My Ultrababy from a friend that had gone there when she was pregnant and said that she had a brilliant experience.
I went and booked a Sapphire Scan which was inclusive of a DVD as well as images and at £149 was well within my price range.
I had my scan with my husband and both our mothers. The scan room was nice with a comfortable seating and a large screen on the wall where my scan was simultaneously shown as it was happening. This was very useful as it saved us all trying to see it all on the little monitor on the scan machine.
At this point I should also mention that it was my second attempt at being scanned as my initial scan had a naughty baby and we were not able to get any decent images.
So on my second attempt we had success the images were great and we got to see the baby yawn. This in itself was worth the visit. All this was actually happening at the very moment I was being scanned referred to as real time or the 4D aspect of the scan.
The sonographer did a well being assessment also checking the pregnancy was going well which it was.
I also opted for a Heart Beat Bear which had captured the baby's heart beat on the scan so every time I gave the bear a squeeze I would hear my baby's recorded heart beat....... amazing!!
After the scan was performed we were asked to select the images we wanted which was probably the hardest bit as they all looked great. We then waited a few minutes for our package to be put together. This was taken up with talk about the baby having inherited his fathers nose.
The package was presented in a lovely gift bag. I chose to carry the heart beat bear giving it the occasional squeeze.
Overall I would recommend to everyone it was a great bonding experience!
I had a booking with My Ultrababy on Saturday for an early pregnancy scan. I was a bit nervous as had read a couple of mixed reviews, however the majority were good I have to admit. although this did nothing to quell the nerves i was feeling. I think as it is my first pregnancy and a bit of anxiety chucked in for good measure I was still nervous.
I had made a booking via telephone after visiting the website on google. This bit was fine as I spoke to the receptionist who helped me work out approximately how many weeks I was. I was then advised to book from 6 and a half weeks if i wanted to hear a heart beat. Although they could tell me a pregnancy was taking place but in order to confirm that it was a progressive pregnancy I should wait for after 6 and a half weeks. So I did just that.
I was sent a confirmation email stating my booking and advising me of what was required for my scan.
Saturday came and I went to my appointment.
Although it was easy as the site I visited provided free onsite parking which was a bonus. I went in and was welcomed by the assistant at the desk. I was asked to fill in a client detail form which I read, filled in and signed. As soon as I handed it back to the a clinic assistant another five minutes later we (my hubby with me, my pillar of strength), I was asked to go in for my scan.
Still nervous slightly but that was put to ease by the sonographer greeting me and confirming my details and scan. I was then talked through the whole scan and advised of what was being seen and what was being measured. Nerves were out the window now, I was amazed and nearly in tears (of Joy) when I heard the heart beat..... I don't care what anyone says that feeling was overwhelming and one that I will cherish the rest of my life!.
I was scanned for nearly ten minutes which at the end seemed like seconds but I have to admit it was worth it and could not fault the service at all.
I did pick up literature advising me of the other scans they do however they do antenatal classes which I will definitely book as I feel I need all the advise or is that help I can get.
However I may opt for the 3D/4D scans they do as this will be something I can cherish for life also gives me a good indication of who my little bean will look like. Also although it doesn't matter they can confirm the sex of the baby also. It will help me decide on Pink or blue for the baby's room........ or should I just go neutral ummmm! decisions decisions!
We were bought the scan as a gift, whilst the experience was magical the service was very disappointing. We paid for the voucher to be delivered, but ended up collecting it after waiting for over a week for it, we called to see if there was anything i needed to prepare and all they mentioned was drinking a fizzy drink. Yet when we arrived I was told too late that I needed a full bladder in order to get good pictures.
After the scan we were asked to choose 8 pictures which would be put on a CD as well as a DVD and 2 black and white pictures and 1 colour picture. However when we got home we realised they had not given us the 8 images, I called to question this, and was told that it had been a mistake and that I was not entitled to any pictures, but could pay even more £16 to have them!! It is chaotic and the staff are not compertent, and the managers very unfriendly. I found my experiences at the hospital much more satisfactory. £150 and all we received were 2 low quality b&w pictures, 1 colour and a DVD, this is massively overpriced for the service we received. I would not recommend it to anyone
Would not recommend going there for an early scan. Don't waste your money. It was very very rushed- less than 60 seconds! No explanations no nothing. My past NHS scans were a lot more carefully carried out than that! Just felt like they were more interested in taking your money! other private scans i've had were also better. Do not get sucked in because it is cheaper than other places!
I am not happy with the service received at My Ultra Baby - Watford.
We waited 40 min for our appointment after being told there's a 25 min wait when we walked in the door - we had our son to pick up again so could not attend our long awaited 4d scan appointment...very very disappointed!
I asked whether they could not have phoned us to let us know they're running late, as then we could have made other arrangements with our son and could have possibly waited longer, but all we got is if the babies aren't co-operating, there's nothing we can do. (I think they should then allow longer spaces between patients to accommodate unco-operative babies.
After 40 min of waiting the couple infront of us only went in and another couple waited 1/2 hour for their photos (they were still there when we left, so goodness knows how long they were there for)
Having a baby is a wonderful experience! I thought it was lovely going to the first scan and getting to see our baby for the first time. It was amazing seeing that little mini-me forming. I found that the hospital appointments were over too soon! We weren't offered a dating scan as apparently that is only offered in our area if you are not 100% sure about your dates. As my other half and I had been trying for a baby we knew our dates perfectly. Our first scan was at about 12-13 weeks and the technician at the hospital who performed the scan was really nice and showed us what everything was and talked us through what he was looking for. Unfortunately he wasn't allowed to tell us the gender of our new baby. We already had a little boy and with child number two we really wanted to know. Neither of us were concerned what the sex of the baby was going to be and I have a few friends who told me off saying they would want it to be a surprise. That's nice for them but as a couple we both wanted to know so decision made.
I searched the internet and found a private scanning company in a town about 20 minutes drive from our house. The company offered a number of different scans and private tests. We chose to visit My Ultrababy which has clinics located in Watford, Hertfordshire & Docklands, London. The scan we chose was the Gender Scan which is available for women 16 - 36 weeks pregnant. I entered my name, contact number, and two dates that would be good for me and within two days had a call from them to confirm an appointment. The lady I spoke with was very nice and explained what was on offer. For £80 I could have a full scan that checked over baby, confirmed dates, gender, well-being report and a black & white print. The other option was to add a DVD of the entire scan for an extra £10. I had initially signed up for the £80 scan but on the day my other half changed it to get the DVD as well. I made sure we left the house early so as to ensure we were able to park and be there 10 minutes early as instructed so we could fill out the paperwork. I thought we were going to have problems parking as the place is on a main road but we didn't have any trouble at all. There was a parking space right out front. Pay at meter but it I think £2 covered us for longer than we needed.
Upon entering we were greeted by a clean, bright and friendly environment. The front desk was to the right as you entered and the lady there knew who was expected and welcomed us. It only took a moment to fill out the forms which required my name (pre-filled for me), address (pre-filled for me), contact number (pre-filled for me), GP details, a tick box to confirm I wanted to know the gender of my unborn child and a signature box. The appointment before me had found a slight abnormality and the sonographer was discussing the ultrasonic finding and telling her what steps she should take. The lady left rather calmly (I would have been like a woman possessed!) but maybe it wasn't anything major and I was jumping to conclusions. I always get nervous for doctors appointments and stuff like that so it was most likely me fearing the worst. We were called into the office where I noticed a huge ultrasound machine. It was easily twice the size of the one at the hospital. The sonographer was very chatty which was perfect because having a conversation kept me calm. She went through the scan and marked on a document the things she was checking and what her findings were. Thankfully everything looked fine. Her only finding that shocked me was that she thought the baby was slightly bigger then the dates but only fractionally. After all the checks had been done she told us that our little one was curled up due to the cold weather but she had a good view to be able to tell us the gender. She then confirmed again with us that we did indeed what to know the gender. I thought this was a little weird as I had signed up for the Gender Scan so why wouldn't I want to know the gender??? Thinking about it later I guess some people might just want another scan in the earlier weeks before you have any later scans but don't actually want to know the gender. Surely if that were the case people would make that clear from the start but cover all bases. The company now offer a Reassurance scan from 13 weeks plus which wasn't previously offered so I assume people who don't want to know the gender would now go to that scan instead.
It's a boy! She looked for about 2 minutes before confirming it to us. She had told us at the beginning that as it was cold outside a lot of babies seem to be curling up thus making things harder to find and if that were the case she'd have us come back on another day to try again without an additional fee. One thing to note if you're pregnant and reading this is:
"My Ultrababy can determine the gender of your baby with an accuracy of approximately 90%. Please note, ultrasound cannot provide 100% confirmation, as some foetus's can be ambiguous. The sonographers will not disclose the gender until they feel confident and may ask you to move around if baby is not in a good position."
We were both really happy with the scan and the whole experience of My Ultrbaby. The staff were lovely, the office was clean and inviting, and we got exactly what we wanted from the day. The DVD today lives in the baby memories box with all the scan photos we collected along the way.
Another point to make is that My Ultrababy scans and other companies that offer the same should not replace scans appointed by the NHS and all scan reports should ideally be shown to you healthcare professional.
Scans offered by My Ultrababy:
Early pregnancy 7 - 11 weeks £75
Determine viability of an early pregnancy; confirm single/multiple pregnancy; may involve transvaginal/internal scanning. No sexing
With this scan you get the assessment report and 1 black and white scan photo
Dating scan 8 - 15 weeks £75
Confirm foetal gestation age; confirm single/multiple pregnancy; may involve transvaginal/internal scanning. No sexing
With this scan you get the assessment report and 1 black and white scan photo
Nuchal Translucency scan 11 - 13+6 weeks £125
With blood tests £145
This scan will measure the foetus and confirm health and age. The sonographer will also measure fluid space at the back of the babies neck for raised chromosomal abnormalities, genetic syndromes &/or cardiac defects.
If you choose to have the blood tests they will be done on the same day
You will receive a detailed Assessment report, 1 black and white scan photo, Blood screening (if you choose)
Reassurance scan from 13 weeks + £65
This scan is exactly what it sounds like. Basically confirming a healthy foetus. I can fully understand why this scan has been added to the list. When I was about 30 weeks I just wanted to know that everything was ok and as there were no more NHS tests I booked a fathers' day treat and took my other half to a growth scan (will explain later).
Anomaly screening 18 - 24 weeks £150
Your NHS anomaly screening is booked when you are roughly 20 weeks pregnant. Our NHS 20 week scan was really detailed and the sonographer spent a lot of time with us as there was no one booked in after us but if you wish to have a private anomaly scan you can do so.
Anomaly scans pay particular attention to the growth of the baby. They measure and check anatomical structures such as the head, chest, stomach, spine, heart kidneys ...
If you go private with My Ultrababy you will receive an anomaly report and 1 black and white scan photo.
Gender scan 16 - 34 weeks £80 or £90 with DVD
See earlier description ...
3D & 4D scans 22 - 34 weeks £see below
There are six to choose from here:
Topaz: 22 - 34 weeks £95
Confirmed healthy foetus, 2 black and white scan photos
Pearl: 22 - 34 weeks £120
CD with 8 coloured images, 2 black and white scan photos, 1x Fridge Magnet (with colour image)
Sapphire: 24 - 34 weeks £149
4D DVD, 1 4x6 colour image, and 2 black and white scan photos
Emerald: 24 - 34 weeks £180
4D DVD, CD with 8 coloured images, 1 4x6 colour image plus frame, 1 Keyring (with colour image), and 2 black and white scan photos
Diamond: 24 - 34 weeks £ 250
4D DVD, 1 A4 colour image, 4 black and white images, CD with 10 coloured images, 2 Keyrings (with colour image), and a download of colour image to iPod/Mobile
(To be honest I scanned our photos onto our home computer and added them myself)
Gem: The combination of 3 scans ... Nuchal, 2D gender and Emerald at a total cost of £399
See each scans write up for details, but ...
I am however slightly confused by why some one would choose this one though...
2D Gender scan £90 with DVD
This comes to £395 ... why pay an extra £4 to call it a Gem package? Maybe I'm being awkward but it's a lot of money to spend.
Growth scan 24 - 34 weeks £100
Exactly what it sounds like. An assessment of the growth in line with what it should be at that stage in your pregnancy. You will be given a full report of the findings, have them explained to you and also get 2 black and white scan photos.
This was the fathers' day scan we had. A surprise for my other half until we parked as he knew then what we were doing. Our older lad was with us that day so he got to see what his little brother was up to. The sonographer said hello and seemed to remember us quite well and even referenced to a conversation we'd had during our last visit so we felt right at home. She asked if there was a reason why we'd wanted a growth scan but as mentioned before there wasn't such a thing as a reassurance scan then and that was basically what we were after. She went through the paperwork checking measurements and letting my son have a go at using the machine. We had asked for another DVD which wasn't normally part of this scan but they allowed us to add it on. As per usual with a young child my son needed the loo so my other half took him out quickly. Whilst they were out in the toilet the sonographer said that our baby was in a wonderful position to get a full face view in 3D/4D and would I mind if she had a go. I didn't mind at all and she quickly switched the view over. It was quite weird seeing that little face in 3D/4D. The sonographer only got a minute or two of good shots before he rolled over but it was still a cool thing to see. I'm a bit glad my little one had been out of the room as I think he might have found it scary and my other half had already said he didn't like the idea of it as it made the babies look like pumpkins. I told him when he got back and he wasn't upset thankfully but he didn't want to view the DVD until the baby had arrived which is fair enough. The sonographer also did a estimated birth weight of 6 ½ - 7lbs. Baby ended up at 7lbs 9oz so not too far off but she did say at the time it all comes down to when baby is born and how much weight they pile on in those last few weeks.
Presentation scan 24 weeks - term £65
Confirmation of foetal positioning going into the last stage of pregnancy. The sonographer will check where the placenta and the head of the baby are and provide a well-being report plus 1 black and white scan photo.
My second little man bounced up and down for a while in the last month. According to my midwife subsequent children can hover instead of engaging until much closer to the birth so I didn't bother with anything like this. I think this might also be a new scan to their books as I don't recognise it. At antenatal check-ups the midwife and her student staff would feel around and let me know where baby was and in what position and I just listened to them at that point.
Earlier on in my pregnancy I tried to book some antenatal NHS classes as it had been almost five years since my son was born I I wanted a top-up in preparation. I looked high and low but there wasn't a class with a spot available until November (it was may when I was looking and the baby was due in September). I was a bit disappointed to be honest and this may sound silly (maybe hormones I don't know) but I got very down about it. My mum came to my rescue and paid for private classes at My Ultrababy. She came along with me as she was on standby to be with my in labour if my other half couldn't be there in time. They offer a few different classes but the ones we went for were one evening a week over a 4 week period. It was £130 (eek! Thankfully not from my wallet) and ran from 7 - 9 pm. Catered for women from 26 weeks onwards at the clinic and offered a great cup of tea! You were given an information pack which had a bunch of leaflets containing useful websites, numbers and information. Just to let you know there are one2one sessions available at the clinic for £160 or at your home for £185.
Class number one:
An open chat to talk about what you expect from childbirth and a chance to get any fears or questions you may have addressed. An explanation of labour and how to know when it's the "real thing". Methods to staying calm and how to best pack a hospital bag so as to have everything you might need and nothing you don't.
Class number two:
A DVD telling you about pain relief available to you and the effects of each one. A discussion about birth, various modes of delivery, when things go differently to your birth plan, hormonal changes to you after birth and the birth partners' role.
Class number three:
Birthing positions, techniques for labour including breathing, and the progress of a normal birth.
The final class:
A general guide to caring for a newborn baby. A video session about breastfeeding. This was actually the best film yet as it showed a close up of exactly what you are supposed to do for the best chance of successful breastfeeding. Demonstration using a baby doll. Nappy changing, bathing, feeding. We were shown a number of different breast pumps and bottles and told the pros and cons of each to help aid our baby shopping later on. Last but definitely not least we were given our antenatal class completion goodie bags. Graduation! Yay!
Honestly I think the best part of the classes was the relaxed environment. It was a place where I could ask stupid questions and have no one think less of me as they were mostly asking the same things. As I already had a child I felt at times like my midwife expected me to already know what I was doing when in fact I was completely lost. My cousin had a baby just before I fell pregnant and it took me about 5 minutes to figure out how to hold the kid properly!
Oh dear I've just had a look at my review and thank you to all of you who have stuck with me to the end as I have really gone on (again!). I should go and do some housework or get some sleep but the allure of Dooyoo is sometimes too much to ignore!
© oioiyou 2009
Pregnancy and Gynae Ultrasound Clinic.