Newest Review: ... website ( http://www.sourcingfocus.com/site/newsit em/752/ dated Friday, June 20, 2008 ) one reads: "Andy Copestake, Finance Directo... more
Great idea but tainted by bad administration and wasted money
Member Name: chatsworth
Advantages: Saves buildings and land precious to our heritage
Firstly i would say they should go and spend time with the National Trust for Scotland as they really do know how to focus on their Customers
This is a true account
We joined the National trust for England on line and you print your Temp membership card
however after the expiry date we phoned up NT England membership-they apologised but we said we wanted our cards as NT policy is such that no membership card then no admission at that venue-the NT suggested(dont laugh that WE may wish to phone the venues we wish to visit prior to visiting and explain and they could phone NT!!)
We were promised the Pack would be sent-never arrived so several weeks later We phoned again-well there maybe a problem at our distribution depot-hello not my problem!!Well could you not send it first class post so i can have my pack and cards-no our policy does not allow it!!But you could go through our complaints ...no sorry please refund my money
So i go to theNTScotland (yes if you live in England you can join NTS and go to England an scotland)
They could not believe my experience withNT England but they agreed it was silly not to send the pack out first class if it was a mistake ...rather then fall out with a member. So they promised and delivered my membership by First Class post so hats off to NT Scotland !!
Ever wondered where the NT money goes...we have seen a growth in both the membership and the fees-like any registered charity i think there should be a independent list of admin/marketing percentage etc so you can see the amounts wasted
Lets streamline and rejuvenate NT England to make more effective use of its membership money /bequests/grants etc
Talk to people who deal with NT ie tenants ,contractors etc and i,m pretty sure they will agree that the radical overhaul of NT England would be beneficial
Summary: forget NTEngland and go to NT Scotland who know Customer care
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