“ Makeover and photoshoot experts located at various locations throughout the UK. „
"I think the concept is absolutely brilliant, so I could not have been more dissapointed when the service I received was not what I had been sold. I had ordered a makeover as a surprise for my partner and when I placed the order I was told adding a photo-shoot would cost no more money. I then went to pay over the phone and was told they required a deposit upfront, so I was quite confused when they then proceeded to take the full payment upfront on top of the deposit. I debated it but the guy on the phone couldn't really explain it and you could tell he was scripted. I was short for time so I just went along with it. Then on the day I met my partner at the studio's at the end of her session. I was then met by a guy at the studio. I wanted to collect the photos and go but he told me that I was late and we needed to go through the photo's. I was confused as I was 15 minutes before the end time, I also didn't see why I couldn't just tell them what photos I wanted and go. However, he said we would have to come back in 45 minutes and go through the photo's with a consultant. When I questioned this he then started getting funny with me and pointed out that he had never had this issue with anybody else. I told him I wasn't happy with the way he was speaking to me and he said that if I continued to question this he would refuse me the pictures full stop. When we were seen, a lady went through a whole load of photo's (generally they were very good). We selected the ones we liked and then at the end it was revealed that when I was told it wouldn't cost any more to add the photo-shoot, what they really meant was they wouldn't charge to take the photo's and they would give one free photo but any other photo's selected would cost £50 EACH !! I bought a few but raised a formal complaint. When the photo's arrived they were on very low grade photo paper and sent in a flimsy folder. As such the photo's were creased and buckled. I called to complain about that and ask for them to be re-sent and I was assured somebody would call me back about my complaint but nobody did. I called twice and both times nobody bothered. When I eventually received a call I was promised a refund and the photo's received along with a soft copy on disk. None of this materialised so I escalated to a lady, who I was told was the head of customer relations and requested compensation in the form of the full photo file on disk or by email. But she said they had already re-sent the prints and a disk with the four photo's on and had refunded me. None of this materialised and when I mentioned that, she just ignored me. I really recommend doing your research on these guys if you are considering there service. Read a handful of review sites, what I found was the same complaint raised again and again and again. For example 80 comments on The Daily Mirror's website.
I've been to new ID twice now, so I will begin with my first experience.
My dad bought me one of the "makeover" experiences for my birthday back in 2007 for the Birmingham centre (which is located right in the middle of Birmingham city centre). He paid approx £30 I believe. The voucher had a lifespan of 12 months. My second experience was the same location, only this was a joint one with my sister for her birthday and I was about 7 months pregnant at the time. The new ID studios have offices in London, Birmingham, Manchester, Newcastle, Cardiff, Bristol and Glasgow.
I am a very girly girl, but I am also really shy so the idea didn't really appeal to me - particularly as when I rang them to book, they told me unless it was booked for two people to have the makeover (which it wasn't) then I had to come alone and my hubby couldn't even wait with me. The idea of sitting around for hours making small talk is my idea of hell. However, I was keen to get my hair done so I booked the appointment and paid the deposit of £25 (which is either refunded or deducted from your photo prices once you attend the appointment). The voucher was for either a cut or a colour, but the colour was a select number of highlights. When I called to book I asked for a colour and was sent a patch test in the post with instructions not to wash it off as it would need to be inspected before colouring. I decided I wanted a full head colour and was told I would need to pay £90 in total for this, which shocked me as the experience already included the cut, and highlights, so a full colour should have been in the region of about £45. I wanted it done so I grudgingly agreed to the price. The salon was Burlingtons which is a reputable salon but the price didn't even match their price list bizarrely, but I didn't realise this until later.
The information pack that came once I had booked the appointment was scarce, it detailed that I would need to bring 3 outfits, lunch, money for purchasing photos and any accessories I wanted to wear. The experience would include complimentary drinks (which turned out to be tea, instant coffee or bucks fizz or orange juice), a professional hair cut, a professional colour (full head colour for me, highlights is the norm), professional make up application, hand massage and manicure with polish, a private viewing of the photos and obviously a professional photoshoot and a complimentary print (12x8).
Finding the Birmingham salon was difficult - it is located right in the city centre with no close parking, and the sign is hard to spot let alone read. You enter the building, go up a few floors in the lift and then enter the salon. Upon arrival on both occasions I was given a questionnaire to fill in (basic details, how did I want my hair and makeup doing, favourite colour etc). On the first occasion I was given Bucks Fizz, but by 2009 when I had my second experience it was only orange juice on offer. The salon is small, and on both occasions there were husbands/partners waiting with their wife/partner which really p*ssed me off as I had been told this was not allowed and ended up sat on my own for hours.
On both experiences my wait was approximately 30 minutes before having my hair done. On my first experience, the full head colour took ages and the hairdresser ended up needing to re-do it as she got the colour wrong. I was there all day! On the second experience I simply had a cut which didn't take long at all, and had my hair straightened. My sister's hair was done at the same time and she had the same thing done. My sister has thick, unruly hair and they did a good job straightening it but it did look overloaded with product at the end. After our hair was done we waited about 20 minutes before being taken into the next, average sized room.
In that room, my sister had her manicure (a 1 minute massage, quick filing of nails and her choice of polish) whilst I had my make up done. It was a bit cramped as other ladies were in there either waiting or having their makeup done too, which made it a bit less special and a bit more production-like! Any way, the makeup artist did a really good job - I am very fair skinned and she managed to get a good base and cover on me. The make up was very heavy but this is for the cameras. It wasn't my usual style as it was so heavy, but it did look good. My sister's looked just as heavy but just as good and they used the colours we asked for. The nail technician seemed knowledgable as I asked her about my weak nails and she gave me advice. However both the nail lady and the makeup lady kept trying to push their new id products onto us - even filling in a form saying what they had used and offering discounts, very much pressure selling. Both my sister and I declined.
Onto the photoshoot, and we are taken into a relatively big room. There was a cubicle with a curtain and we were asked to change behind this. I felt a bit uncomfortable as I was aware that the male photographer was still present in the room and there really wasn't much space behind the curtain. But on both occasions that is where I had to change. The room was full of backgrounds and props. The photographer was not very chatty but I suppose he doesn't need to be. I had modelled before, so on both occasions my photos did not take very long. My sister on the other hand was very shy in front of the camera and a bit nervous, so her photos took a while longer but the photographer did a great job of reassuring her and directing her. We had lots of photos taken in each outfit, both seperately and together.
After a 90 minute wait (similar waiting time on both occasions) I was called into a small room to view the photos. On the first occasion I bought 3 small photos. On the second occasion we chose about the same, 3 small photos. On both occasions the person showing us the photos went hammer and nails trying to persuade us to buy extra, or to buy "packs" of photos claiming they were good value. They used all kinds of techniques like "oh, you're pregnant so I'll do it for £70" etc. despite her not noticing I was pregnant (she probably assumed I was fat) until I said it. On both occasions it took about 20-30 minutes of firm "no"s before they accepted I only wanted to purchase a few of the very cheapest photos. The photos were of good quality but as can be expected not all of them I was happy with, hence only choosing a few. Editing was offered but at £15 per photo, they must be mad!
The photos took about 6 weeks to come in the post (after paying approx £5 for delivery that is) on the first occasion, and about 10 weeks (and lots of chasing) on the second occasion.
After my first visit I noticed they had accidentally got hair dye on my white jacket. After washing it still didn't come out, so I wrote to complain. They told me to send them the receipt for the jacket and they would send me the money for it - which was absolutely ridiculous given that the jacket might well have been years old and who keeps the receipt for every item of clothing for months or years on end?! Luckily the jacket was only a couple of weeks old so I sent them the receipt. They then wrote to me advising me to post the jacket to their head office so that they could "see if it could be cleaned". I asked if they would pay for the postage and they said no. In the end they agreed to disagree and the jacket went in the bin and I vowed never to go again, which I wouldn't have if my sister hadn't begged me to go with her!
All in all, I did not feel special at all, the staff were friendly and chatty most of the time but the studio was small and cramped, full of waiting ladies (and partners grr) and certainly not the "special" makeover you would expect. However for the price of the package it is a good deal to get your hair done etc. and a few photos if you don't mind the pressure selling! They also do packages for kids, pregnant women and bumps, babies, couples, weddings etc.
But would I go again? No.
Would not even give this 1 star, how people can give it 5 i honestly do not know. Before I say anything, DO NOT SIGN ANY CONTRACT IN THE VIEWING SESSION. My friend bought us this makeover package for my 18th birthday, bearing in mind she is 16 (both young, and to be honest, rather gullible). The actual day was average, and very slow- people were pleasant enough, although a 'free haircut' was definitely not received a few strands of my hair were curled. Make up was average, probably the best part of the day was the photographer who was actually pleasant. We waited an hour and a half to view our photos and were shut into a small room with a sales man named Gareth. We asked how much it would be to put a few of the photos onto a CD disk (thinking it would be around £100) and were told that the cheapest option was to buy 9 photos for £800(!) As ridiculous as this sounds, the man went around in circles with the prices and although we kept saying we did not understand and although my friend is not even old enough to sign into a credit agreement, we signed the papers as we felt under extreme pressure. However, we then decided that we were not happy so told the man that we wanted to cancel the order and didnt want the CD, realising what a ridiculous price it was. He said that as we had signed the agreement we had to take the CD but that if we rang up within 14 days and sent the CD back we would get a full refund. I have rang the credit company who, although do agree to cancel the loan, ID studios have stated that as we have taken the disk we will have none of our money back and owe them £800,over the next 4 years, and on top of that- £300 interest! We continuously stated throughout the viewig process that we did not understand the agreement and as hard as it sounds to believe that we would sign it, we felt under so much pressure to do so that we thought we could simply cancel- YOU CAN'T. I hope people take this as a warning and I hope the company gets shut down for their disgraceful attitude and dishonesty.
Before you book make sure you know what package you have bought...prints only or CD? the prints are apparently printed on paper you cant scan. I took my daughter to the west end for her 13th with her friend and all was good until we were making our choices and as it was a saturday the girl we were sat with couldnt get rid of us fast enough, she was so rude and obnoxious! telling us to hurry up as they were really busy! TOUGH! it was my daughters birthday and she will take as long as she likes! I asked for the ones we chose to be air brushed in parts and now I have received them they havent been in fact they are awful! ..... DON'T DO IT!!!!! it might be a cheap option but you get what you pay for!!!!
Its a total con, please beware of this New Id studio, its anything but a good experience.I paid for my daughter and her friend to have a makeover for her 18th birthday. They took my deposit and used it against the photos ordered in a sneaky way, my daughter did not agree to this and was not made aware of it. When I phoned them to ask for my deposit they said it when towards the 5 photos which by the way cost another £150.00. BEWARE OF THIS PLACE
The big man in red for Christmas last year threw up some surprises in my stocking: my favourite tv series box set , a perfume I'd been lusting over for months, Lush goodies galore and.. what's that? A voucher for a deluxe makeover and photoshoot as New ID studios in Manchester? "I'm not going," I decided almost instantaneously. Don't get me wrong I'm not ungrateful but I did wonder why the present-giver had chosen this voucher for me, granted I am quite girly but the idea of sitting around for hours all dressed up in a poky room having a few photographs taken and then being fleeced for a post-it note size image of myself didn't sound like my idea of fun.
I think the voucher had a life span of 12 months to redeem my photoshoot and makeover experience and in March last year I'd completely forgotten about it and put it at the back of a drawer attempting to put it off but ofcourse I got a phonecall from the present-giver asking if I'd been to the New ID studios yet I made a quick excuse and immediately felt guilty so I dug out my voucher.
A typed up letter came with the voucher which told me everything I needed to know, the first step to claiming my makeover and photoshoot experience was to ring the studios and book an appointment as they are in high demand so I took the plunge and rang the nearest studios which was in Manchester they booked me in for 3 weeks time.
I read the rest of the letter and learnt that I had to take 3 different outfits with me, take my lunch as I could be there for several hours and take some cash in case I decided to purchase any of the photographs taken. Fat chance, I thought. I also read about what the experience entailed : a professional make up application, a professional hair cut, a blow-dry and finish, a professional photoshoot, private viewing session, a complimentary 12x8 print and complimentary drinks throughout. I began to come round to the idea when I learnt that I'd be getting a hair cut and complimentary drinks.
**My experience begins**
As 3 weeks came and went it was the day of the photoshoot I'd already picked out a few outfits and jumped on the train with my packed lunch. I had printed out a map from Google from Manchester Victoria train station to the studios it was about a 15-20 minute walk and was very easy to find. I was expecting to see a beauty salon type exterior to the studios which is was once you take the life inside an official looking building as the New ID studios is located above an office.
Upon entering the studios I was greeted by a lady on the reception desk she took my voucher and gave me a glass of Bucks Fizz which didn't taste great to be honest but it was free! I was given a clip board and a questionnaire to fill out which asked me all sorts of questions such as how I wanted my eye makeup and hair.
It was an hour before I was called into the make up artists room, this room was average sized and there was 3 other ladies having their make up done at the same time and it felt a bit like being on a factory production line once one of us had finished having nail polish applied we moved on to another 'station' where we were prodded as and brushed to perfection. Afterwards I barely recognised myself as the makeup was heavy I was told this was for the cameras, despite this the makeup artist did a great job and did exactly how I asked. The only part I didn't like was the make up artists must be on commission as they tried to push New ID cosmetics down my throat which were overpriced.
It was another hour and a half before the hair dresser called me over the hairdressing part of the studios was very modern and spacious and my bucks fizz was promptly topped up. The hair dresser was very chatty and did a great job on my hair doing exactly what I asked and talking to me the whole way through which put me at ease. After blow drying my hair the hair dresser then asked if I wanted any particular style so I opted for straight and sleek hair which she completed quickly and then sent me to one of the many photography rooms.
I was asked to change into one of the 3 outfits behind a curtain in the room I felt slightly uncomfortable but changed quickly there were many props and backgrounds in the room and the photographer talked me through the different positions and looks that I should do in front of the camera. The photographer wasn't very chatty and seemed in a rush to get it over and done with - probably because there were many other women and a few families also sitting in the waiting room, having their hair done or being 'made over'. I felt slightly uneasy in front of the cameras which probably would have been eased had the photographer been slower and spoke more or if I would have had a friend or family member with me. I had around 100 photographs taken in all in my 3 different outfits and infront of the many backgrounds and props including stairs and giant circle.
**Private viewing session**
After my photoshoot was over I was again directed back to the waiting room where the receptionist drew my attention to a shelf full of free samples so I took my pick of a few shampoo and soap samples and waited 40 minutes before I was called to yet another room. Here, a gentleman showed me my pictures on a screen I recalled in horror at some of the images on the screen and he offered to edit them he ended up editing 70% of the pictures getting rid of the red-eye and editing my complexion in places.
I was happy with some of the pictures and selected the best from the prints which I was given my print of. He then offered me several packages and deals in order to get me to buy the prints. After promising myself that I wouldn't buy any of the pictures I couldn't help myself and ended up paying £100 for 3 images on a disk I was told it was this price due to having to buy the copyright to the images from New ID studios. My disk was given to me then and there and I walked off £100 lighter which I considered pretty steep but I couldn't resist purchasing the pictures as I wanted to show my friends and family.
Overall, my experience at New ID studios was a lot better than I expected, the hair cut and make over were the highlights of my day and I was pleased with the results however upon walking back to Manchester Victoria train station I was given a few funny looks as I had a full face of heavy makeup on, my hair newly styled and a party-style dress on! The waiting around (about 7-8 hours) is to be expected making it a very long and tiring day.
The New ID studios do many packages ranging from £25-£250. They also have packages for groups, weddings and children. I noticed that on their website they offer children's packages and make up lessons too making them an ideal present which would suit different friends or family members. The ID studios have offices in London, Birmingham, Manchester, Newcastle, Cardiff, Bristol and Glasgow.
I agree with several other people. I bought it for my mum's 50th birthday. The haircuts and styles were nice. The makeup was lacking the nail varnish was slapped on. It is just one long conveyor belt halfway through my mum wanted to go home. Our photographer complained that we should have bought outfits to compliment each other as there would be more photos to buy at the end. We ended up being told our complimentary photo will only be 5x7 with company logo across it. Plus they took £10 off my deposit to send me a photo I probably not even be able to display. Not that its arrived yet more than a month ago.I went on the lastminute.com deal. They are not interested either. Don't go with either company
I would tell anybody looking for nice day with a Friend NOT TO GO HERE EVER!! It is such a SCAM.
I was promised a professional haircut and styling, professional makeover, and photoshoot with printed images afterwards.
I di not have my hair cut - the lady trimmed the back then gave up and curled my hair, she said she shouldnt wash it becuase it would become too light to style.... even though I asked for it to be washed as I hadnt washed it spcifically for the reason that I thought it would be washed there.
The makeup artist did the same basic makeup on everyone and you werent allowed to wear your own false eyelashes - you had to pay £13 to wear one of their pairs. I later found out that the make up artists arent professional, just girls off the street wanting money.
Oh, we arrived at 12, waited til 1 for hair, my friend waited til 1.45, then we both waited another 2 hours before makeup as the girls had gone to lunch.
The photoshoot was poor - just a TINY TINY room with a chair as a prop. No where to change, just a corridor. No music, no ambience. After a whirlwind photoshoot with little direction we were ushered into a tiny room and given the payment details.
HERE IS THE MEGA RIP OFF. The pictures turned out to be at least £80 each, no print offs, just on a CD - this is after you pay for the photoshoot - I even took a memory stick with me in case they charged for the CD ROM - I study photography and I KNOW it is free to give out the images, but they only give them to you if you pay hundrends.
My friend didnt want to pay until her dad had seen rhe pictures, so I paid. The guy said he would only give me my images until my friend paid, and not the ones of us together. I would get those when my friend then paid. My friend paid over 4 months ago now, and I STILL have not received the images or print outs promised. I have of course cancelled the huge payments I was making to the debt company 'EZI PAY' to try to jolt them into action, but I have received threatening letters from them , and after emailing and emailing their customer service with no response I am having to take the NEW ID STUDIOS to the trading standards, becuase EZI PAY say that they are contacting a debt collecter to get the money from me, and of course I do not want my financial records tarnished just becuase the makeover studio can not be bothered to reply to my emails.
DO NOT GO TO THIS SCAM OF A STUDIO!
Yes! I have been here, its really is as good as everybody says. I didn't find there to be any hard sell what so ever, having said that I was offered several different packages offered to me so that I could by more of the pictures but I didn't feel any obligation to buy more than I actually wanted.
The vouchers are very reasonable, however I must stress that it is worth having a good look around the website so you know what you are up for in terms of paying for the prints, frames or CD as they are not cheap.
The New ID Studio I went to in Birmingham was very clean, it was no crowded, I went on a Wednesday, and it was not at all chaotic.
I was offered drinks, soft and alcoholic throughout the experience. There was no food and as I was there for five hours it would have been nice to have a snack and its worth taking something along to nibble on.
I was equally impressed with both the hair and the make up, they did a very professional job and I was very happy with my resulting 'new look'. I felt updated b not like mutton dressed as lamb that was my initial worry
I don't think that you need to have a strong personality at all. I found all of the staff to be very pleasant and very friendly and the photographer was very caring and supported and made me feel very comfortable throughout. I found his instruction very easy to follow. He showed me how to do several different poses that best showed off my new hair cut and my make up and each one of the three outfits that I had taken along for the day.
I was very impressed with the quality of the pictures, I chose five of them and some frames that complimented them and they were delivered 17 days after I had the experience. I also got a free print as well
All in all I would say this is a highly enjoyable experience and I hope anybody who reads this is reassured that it is well worth going to and there is nothing to be worried about.
For your information there are braches in London, Manchester, Bristol, Cardiff and I think there are a few smaller branches in other areas of the country as well. You can get vouchers from New ID themselves or other companies online that offer them at even lower prices.
***** DONT GO *****
Both myself and best friend visited Burlington ID Studio in John Princes Street London on Sunday the 16th January 2011
On arrival first impression was good clean hairdresses looked quite nice.
Completed questionaire on arrival asking questions about hairstyles, makeup colours and syles of photography that we would prefer and given cup of coffee.
Back upstairs stylist didn't read notes and proceeded to do my hair so that I resembled everyone else in there with similar length hair. Back combed slightly and then loose curls put through using straighters, lightening in salon was not good and I wasn't 100% convinced. Took her about 10 mins max. Very slap happy and they appeared to just want to get you done and away no consultation on what I wanted was discussed.
Makeup was o.k but think I would have done a better job myself, friends hair wasn't done as she had jaw length hair but her makeup looked o.k took about 10 mins max too.
My nails were not painted as mine were already done and she didn't bother doing them again. My friend just had a rough coat of tint applied to hers time taken about 1 min.
Back downstairs and changed into first outfit for shoot. Photographer friendly but all poses very much the same and very repitive nothing different or that stood out. Rush to change again into second outfit no changing facilities as such just a screen. Posed on painted white stairs, bamboo screen and two flock wall papered walls. Not very creative and you feel that you are part of a conveyor belt. Back to waiting for pictures to be loaded.
Viewing of the shoot began and the sales ladies seemed very pleasent to start with but this soon changed when she realised that we were not going to spend a small fortune and buy the photographs. They wanted £900 for the disk containing the pictures and tried to say that they would all be touched up and would be great. We simply couldnt justify spending that much money, she them tried to sell up glass blocks that could be wall mounted for about a £1,000 and leather bound albums we didn't ask the cost. The price come down each time but she became ruder and very pushy. My sister had been with her partner and 4 months old daughter only about 3 weeks previous they paid around 4k for blocks, album and disk. I can say that the experience was outwayed by the forceful sell not a nice experience at all and one that I would not recomment. What should have been special for my friend for her birthday turned into abit of a nightmare one that we did not enjoy, found extremley uncomfortable and one that I would not recommend.
I went to the Cardiff studio today with three friends. First impressions on walking into the studio was disappointing. The salon decor is tired and shabby. The ladies toilets were dirty. I planned to have my hair coloured but on arrival I was told that I couldn't have that done as a patch test would need to be done 24 hours before. I accept that, but when I booked the appointments and asked about having my hair coloured I was told that it wouldn't be a problem on the day and I wasn't told that a patch test would be needed. Now, on to everything else.......
Complimentary drinks were a long time coming!!
Hair cleanse & condition was pretty standard and my head massage was nice but only lasted about 15 seconds. I was the lucky one, my friends didn't even get the head massage.
Professional haircut/blowdry & style - yes, my stylist was very professional and did exactly what I wanted.
Facial cleanse, tone, moisturise & professional make-up applied - I had no facial cleanse, tone or moisturiser. My mascara was removed (just) and then primer was applied to my skin before being caked in foundation. My eye-makeup was applied OK, but the finished effect was far from professional.
Professional photoshoot - the girl taking the photos was nice enough but she wanted all 4 of us in the studio at the same time, and when I said that I didn't want an audience when having my photos taken, she was quite put out. How dare I disrupt her conveyor belt routine!!!
After all this, we were told that our photos would be ready to view in 45 mins to an hour, so off we went around the shops. We returned an hour later to be told that it would be another 10 minutes.......half an hour later it was going to be another couple of minutes.........we finally got our viewing after waiting for an hour!!
The viewing is described as 'private'............I don't call viewing my photos with 3 friends as private!!
The guy doing the viewing was very professional but the cost of additional prints is a joke and the fact that we have to wait 2 months to receive our photos is just rediculous.
The voucher I purchased cost me £30 so some reading this may say, what do you expect for £30? Well, I wasn't expecting a lot, but I was expecting a bit more professionalism from the staff. I have always believed that if something seems to good to be true, then it probably is. This is one of my lifes' experiences that proves just how accurate that saying is.
All in all, a very disappointing day. It was like being on a conveyor belt with no real personal touch at all. It seems to me that there are so many clients being brought through the doors that the staff don't have the time, the energy or the inclination to treat people as individuals.
An experience that I have no intention of ever repeating.
Myself and my daughter recently went on one of the make overs. I have to say I wasn't really impressed, friendly yes but really not up to scratch with makeup or hairdressing. I am a qualified hairdresser and beautician and what I got was conveyor belt treatment. My makeup was slapdash and I had to rectify it myself in the ladies loos NOT GOOD!!!! I looked older rather than younger!! The haircut which was a basic cut i.e a trim on one length long hair was lop sided this was extremely noticeable once the curls had dropped out of my hair after 10 minutes!!! About 2 inches on the one side!! Then you get the photo shoot it's not in a studio just in a cupboard size room, which was extremely hot with the lights. they take quite a few photos which is fine. Then comes the hard sell, they will charge you a fortune for your photos oh and you have to pay extra to get them photoshopped and postage on a cd which comes in cardboard envelope they charge you £10 postage it actually comes in a franked envelope and they are charged 84p by the post office. PLEASE DON'T THINK ALL YOU HAVE TO PAY IS THE INITIAL AMMOUNT IT'S NOT. We ended up paying over £250 for wht we thought was just going to be the £60 Beware!!!!! You would be better off just going to the hairdressers and buying photoshop and doing it yourself. We went to the Cardiff branch.
I would not recommend that experience unless you are ready to pay a fortune for digital pictures you will have to pay and print later.
Unfortunately I did not have such a great experience as other reviewers. I think it was nice to do it once but if I knew what I was going to get I would not have signed for it even for £20. The booking system (by phone) was terrible. The women I had on the phone was rude. Also they ask you for a £50 deposit and at that point you don't have much choice. I think it is cheecky not to
My friend and I spent 4hr there doing the following things:
- makeover (ok but not mind blowing)
- manicure (although this is not what I would call manicure)
- photoshoot (the fun part)
- choosing the pictures with a digital artist (this is when they try to get your money and this is the longest bit of the experience. not fun at all)
The makeover was nice but not as expert as I thought it would be. Our experience included a manicure. My nails were already polished so they told me it was unecessary to do it again. My friend had it done and it was poorly executed. It was literally just putting nail polish with no top coat and no nail shaping either.
The photoshoot was the actual fun part. The photographer was really nice and guided us through each poses. We had fun.
The nasty part came after that: the digital artist.
Basically you are stuck in a room with a digital artist and you go through all the pictures one by one with him. You cannot just look and select the way you want. The 'artist' displays 1 picture after another and you need to say whether you want to keep it or not. That way, you cannot compare and eliminate pictures easily so you are tempting to keep most of them. Then he suggest a price after the 1st selection and if you are not happy you go through another round of selection until you are happy with the price and the pictures. It sounds correct but the way it is done you feel like you are in a negociation meeting. It is all about money. As 1 picture is £100 I found it extremely expensive. Plus If you order digital pictures, you will need to think about the extra price to print them too. If you order prints then you don't have any copyright and a decent picture size will cost you as much as the digital one. Getting digital is the only option I think if you want to make it worth.
I really hated the meeting with the digital artist. It was cold. The guy was pushy, trying to sell as much pictures as he could. When we couldn't decide on the picture, the guy even got annoyed and show a lot of impatience. It made me feel very uncomfortable. I thought it was a lot of money and I was not ready to spend that much. As soon as the digital artist spotted I was not going to be a good client with benefit, he totally focused on my friend and was almost rude to me. He even said that he was totally stupid to sign up for a photoshoot experience if you are not willing to spend at least £100.
Also he was insisted on us to modify our pictures to look better: making us slimmer, getting rid of the wrinkles, putting more volume into our hair. I told him I did not want my pictures to be modified, he got really upset and said that I might be the only girl who would not want that. Well maybe and this is my opinion and as a client, I think this digital artist showed me little respect.
I definitely would not recommend that studio at all. I think the photographer was good but that was it. Not worth 4hrs of your time.
I might have completely misunderstood the concept though. However if you are willing on putting a lot of money into photos then go for it.
Worst company to deal with ever!!! We revived a gift voucher to attend a family photo shoot with our little girl who was 1 at the time. The actual shoot was fine and the quality of the photos were amazing!!
Then the sales pitch started. Out of the 100+ photos taken, we riddled them down to 50 of the best we liked. little did we know each photo was going to cost £150 for an A4 print of £100 for a file on a CD. Or we could purchase a 19" LCD monitor, that could even be used as a TV and dvd player. It also came with a border going round the edge with many of the photos as prints and we would get all 50 photos on a CD free! We wanted to think about it for a while as £1700 is a lot of money but the photos of our family were amazing! We were told we had to decide there and then, even if we left the room all the photos would be deleted. It was like were being held to emotional black mail.
In the end, we decided to part with our hard earned money go for the monitor, we selected what prints we would like on the border and was told to wait no longer than a month for the monitor. We was also told no money would be taken until the monitor arrived. 1 month later, the money was taken out of our account, but no monitor had turned up. after phoning up the useless customer service department every week, it took 3 months to receive the monitor. When it arrived it seemed we had been mislead, the monitor could not receive TV or play DVD's. and half the photo we had chosen as border prints were incorrect.
After the photo shoot is finished, this company is all hard sale sale sale! If you do go, either expect to spend big money or admire your nice photos briefly from the sale reps computer!
This is my experience of New Id Studios in Manchester.
I have never really considered getting a make over before and really had the opinion that the kind of woman that do this are all a bit vain or sad but my best friend brought me the experience for Christmas and as close as I was to giving it away in the end I figured why not and booked an appointment anyway. My Mum and Dad have just emigrated to Australia and I thought it would be nice for them to have some pictures of me and my boys to take away with them.
My day started with a hair cut for me and the boys, the staff were great with my lads, who are 8 and 6 and not the quietest kids in the world, so that got the day off to a great start.
One of the staff kept the boys occupied while I had my moisturizing treatment, nails and make up done and it was so good to have a bit of time to myself to be pampered, as most busy mums know that opportunity does not come round very often. I was really impressed with the way the staff handled the kids especially as most of them are pretty young and didn't look like the mumsy types.
Hair, nails and make up all turned out great, I thought they could have made a bit more out of the hand and nail treatment but for the purpose of the pictures that didn't really matter.
The photographs were great fun, we had such a ball, the boys really got into it and again I was really impressed with the way the photographic guys took the kids on, they really got a great atmosphere going and the photographs were absolutely stunning, I have never seen the three of us looking so great together. We had a few portrait style shots and some really fun ones where the boys were clambering all over me and they look so natural and so fresh it really brought tears to my eyes.
I had been warned by some friends that had gone to another make over company a few years earlier to expect some hard sell when it came to the pictures so I already had my back up a bit when we were discussing which ones I wanted to buy and had a pre rehersed speech ready to off set any hard sell tactics but I am happy to report there was none of that, other than being a little bit cajouled into touch ups that I thought were a bit pricy but nothing that I would call hard sell.
The boys and I had a great day and any mums out there that want some nice farmable pictures of them and the kids could do a lot worse than go to New ID