I've called NHS direct a few times, both my myself and my boyfriend. I had to wait a long time for a call back and when my boyfriend was ill I actually had to call them again as he got worse, I was then put through quite quickly and they were concerned about meningitis and called an ambulance (luckily it was just a migrane/virus) but the ambulance arrived within 2 mins (as we live next 2 the base haha). The nurse i spoke to on the phone asked the relevant questions and i qas quite impressed with how they treated him. When I found up about myself i didn't find them helpful at all and their advise was what i was already doing and just had to wait it ...  Read the complete review

I called NHS Direct at about 3am as I had a terrible pain in my teeth, eye, ear and throat and needed some advice on what I could do in addition to the codeine I was already taking and the clove oil I was rubbing on to my gums. After the initial wait for the operator, I was asked loads of questions about my symptoms and the operator seemed really thorough, even repeating my answers back to me, then he said I should take painkillers. I explained that I was already taking painkillers but that the pain was getting to be unbearable but he could not give me any further useful advice. He did, however, give me the details of the out of hours dentistry for my local ...  Read the complete review

NHS Direct - 08454647 I recently had to use to NHS Direct because my youngest daughter was very ill and obviously I was quite worried. The service I received was top notch and now she is 100% better, I feel compelled to write a quick review based on my experience. At the beginning of last week my youngest daughter (age 16 months) started vomiting, over and over again and didn't stop for 12 hours. The next day she seemed to sort of recover, the vomiting had stopped but she didn't seem to be able to stay awake, so I took her to the Doctors, who was very nice, but basically said I was over-reacting and that she was just poorly, nothing else. So then ...  Read the complete review

Call the NHS when you have a slight pain and for anything worse do not call them and go to the doctors!Sometimes you get pains which you feel you have no need to visit the hospital for. Advice and help is available through this service as they help you out over the phone. NHS Direct's service is very good and they have a team of helpful nurses on the phone who give you advice on what steps to take when you have slight pains. Trying out their service I was happy with them a lot. They made sure the pain I felt on my back was given the right advice for. Nurse goes through a lot of information before getting down to sort the problem out. The ...  Read the complete review

Its a call centre based help line manned by call handlers and nurses, you're ill, you ring them, give them some personal detail and details of illness and depending on how ill you are, you wait for a call back or are put straight through to a nurse - its that simple. The person initially answering the phone will take your address details, the details for where you currently are, not where you live. They will then take the name of the patient, DOB etc, then they'll try and rule out something serious and life threatening such as heart attack, meningitis/stokes. Now depending on how ill you actually are, you will either be passed to a nurse or a nurse will ...  Read the complete review