NHS Direct

Call the NHS when you have a slight pain and for anything worse do not call them and go to the doctors!Sometimes you get pains which you feel you have no need to visit the hospital for. Advice and help is available through this service as they help you out over the phone. NHS Direct's service is very good and they have a team of helpful nurses on the phone who give you advice on what steps to take when you have slight pains. Trying out their service I was happy with them a lot. They made sure the pain I felt on my back was given the right advice for. Nurse goes through a lot of information before getting down to sort the problem out. The ...  Read the complete review

Its a call centre based help line manned by call handlers and nurses, you're ill, you ring them, give them some personal detail and details of illness and depending on how ill you are, you wait for a call back or are put straight through to a nurse - its that simple. The person initially answering the phone will take your address details, the details for where you currently are, not where you live. They will then take the name of the patient, DOB etc, then they'll try and rule out something serious and life threatening such as heart attack, meningitis/stokes. Now depending on how ill you actually are, you will either be passed to a nurse or a nurse will ...  Read the complete review

I had to call NHS direct yesterday as my 2 year old son had a temperature of between 38 and 39 degrees, he was up and down in himself sometimes tired, sometimes full of energy. I couldn't remember the number, I knew it was 0845 something, and that it was a short number of just 8 digits but I had to ring 118118 to get it. (It is 0845 4647) When you get through there is a welcome message followed by 5 minutes of gumph about swineflu...this is especially annoying if you have a poorly child as it seems like an hours worth of gumph... Next there is a automated menu, press 1 to listen to more gumph about swine flu, press 2 for bla de bla de ...  Read the complete review

I very rarely get ill which i'm very grateful for except for the odd headache or upset stomach which dont stop me dead in my tracks. Recently I began feeling really ill and couldnt get an appointment with my Doctor until the middle of next week. Its always a nightmare trying to get booked in to see a Doctor and is really frustrating. I've never rang NHS Direct before but I was constantly dizzy & nauseas and kept thinking I was going to pass out so I just needed some piece of mind. I rang and spoke to a lady who took my name, address, contact number and my date of birth. She then asked me what my symptons were and asked me to hold for a sec while she ...  Read the complete review

I made a phone call to this service from the Nhs just last week! I had a stiff back and also a stiff neck. It took not even a minute to get through to some body on the phone. It was not a nurse though on the phone just somebody who gives you some advice. You are not put through to a nurse on the phone straight away unless your pain is major. They are friendly on the phone and listen to your pains and give you some advice. They do advice you that if your pain does get worse go to the hospital. I was put forward to a nurse one hour later. A nurse ended up calling me back and took information of me.Her tips were helpful and saved me a lot of time rather than ...  Read the complete review