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Orange Recycle & Reward

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18 Reviews

Orange Recycle & Reward allows you to recycle old mobile phones in return for cash

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    18 Reviews
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      15.11.2012 10:28

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      If in doubt use recored delivery and keep a note of your reference number

      Ok, so after looking at all the reviews I was really nervous about what I would be offered for my Phone. I sent the phone away in the envelope supplied by Orange. After 2 working days I sent an email to the general enquiries address as I was having problems logging in to check on the status of my phone. 2 hours later I received a personalised email giving me a full update on the progress. 3 working days after I sent the phone away I got an email to say the full payment of £60 would be sent directly into my account, and if I wasnt happy with this or didnt want the money I could get my phone back.
      The following morning the £60 was waiting in my account.
      My HTC deisre Hd did have a few scratches on the side and the plactic cover over the camera was cracked also, so I was well chuffed to get the full amount.

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      08.10.2012 13:03

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      ALWAYS send it via a recorded mail service or hand it in at the stores

      There are a lot of poor reviews for Orange Recycle, but from my experience, they have always paid the full amount.

      I sent my iphone 4 in, a year ago, via the orange shop, and I received a cheque 4 days later for the full amount (£270)

      2 weeks ago, I sent in my iphone 4s - via their free envelope they sent to me. It took 8 working days for them to acknowledge it was received, which was slightly disconcerting. However, full value (£240) was paid into my account 3 days later.

      My advice would be to ALWAYS send it via a recorded mail service and if there is even a slight fault with your phone (and they WILL find it), then you will not get the full money/phone back. (They are quite clear on the last point)

      If you are able to send it in via orange stores then this is the best option!

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      03.10.2012 01:05

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      Worst recycling experience ever.

      Hi - Don't use Orange for your phone recycling. I learned my lesson.


      I have used o2 recycle 3 times in the past - for an iphone 3gs and iphone 4 and an ipad 2. In every case the price offered was the price I got. This last go-around, I was offered 305 by o2 and 320 by orange for my iPhone 4S 64GB.

      In all fairness to o2, when I went to price match on their site, they replied that they would match the 320 offered by orange.

      A day before I was about to send in my phone, o2 sent me an automated reminder which suggested I was in line for 305 even though they had agreed to match the Orange offer. Since I did not want to risk a mix up and getting the lower amount, I decided to go ahead and try Orange recycling for a change.

      I sent the phone in to Orange using their supplied envelope along with additional payment for insurance (about 6GBP). It arrived the following day, well within the 2-week window.

      A few days later, Orange sends me an email notifying me that upon examination, I am only set to receive 192 - a 40% reduction in the offer - due to "Minor Liquid Ingress". Give me a break. Fortunately, they provided the option to reject the offer, which I did instantly. I know the condition of that phone was PERFECT. It was well taken care of, not a scratch, never ever been wet.

      I went online and did some research to find out what this liquid ingress business was all about. Apple has Liquid contact indicators on the headphone jack and at the dock connector. Upon contact with liquid, the indicator turns red (see this link: http://support.apple.com/kb/ht3302). I wondered if perhaps my phone's indicators got tripped when I kept it in the bathroom while taking a hot shower. I found that far-fetched. But surely those Orange inspectors know what they are doing.

      Today, I got my phone back. I inspected the jack and dock connector with a powerful flashlight and magnifying glass. No signs of red anywhere. So I can only conclude that Orange was trying to pull a fast one on me. In the 2 weeks between when I tendered my phone and when I finally sent it in, the offer price had plummeted by 100 pounds (because the new 5 came out). Perhaps they decided to lowball me because they reasoned they would not make a killing selling the phone on. Either way, they LIED and tried to play me. I only wish I went for O2 as in the past.

      I will NEVER use orange recycle and the bad taste in my mouth means I will never use Orange or EE or whatever for any kind of service in future. I suggest you do the same. Don't risk it!

      Eddie

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      01.10.2012 15:35

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      Sent in my iphone 4s (in immaculate as new condition) after receiving an offer of £270, upon receipt they said they could only give me £162 as one of the volume button didnt work and this was an "expensive" thing to put right. Asked for my phone to be returned , they said they cant do that - its in the T & C! Dont send them your phone - they can say what they want is wrong with it and give you how however much they like and you cant do a think about it!!

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      15.09.2012 06:39

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      I sent in a Nokia N95 which was only 6 months old, they offered me one price then transferred less to my account once they received the phone. When i called the excuse was my phone had 'Extensive scratches and gouges'! The phone was virtually new and had no marks but it seems from other reviews that it's standard practice for Orange to temp you with onc price and then rarely honour it!

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      06.08.2012 11:18

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      My I phone 4 was valued at £215.00, I sent it of 4 days ago and heard no response, I rang them this morning and they told me that they have transfered £129.00 into my account £86.00 less than what it was valued at. It was in excellent condition with a minor problem with the top button. Once they have your phone you can not get it back! Do not use this service at all!!!!!!!!

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      31.07.2012 00:56

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      Posted my HTC wildfire s. By special delivery on Wednesday, received email confirming they had received my handset on Friday night, another email received later that evening saying payment had been sent, and received The full payment of £57 in my bank account on Monday evening. Super fast service, would definitelyUse again in the future :-)

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      26.07.2012 17:49

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      I sent off my HTC with the promise of £60 for my phone in good condition, I received £54.Having read the T&C's I understood the risk but I would like to know what reasonable wear and tear is, the phone I sent did not have a mark on i sent the ime so they knew which phone they would receive.To be fair the turn around was quick and I have a cheque but feel a little cheated

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      06.07.2012 18:27

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      I just feel like I've been mugged !

      In June I was offered an early upgrade (in an unsolicited mailshot from Orange) to the Samsung Galaxy S3 if I paid up the rest of my contract, but was told I would get at least £90.97 for my Samsung Galaxy S as I was upgrading my phone early, so this would cancel out what I had to pay, this was an incentive to do so.
      I sent the phone to Regenersis by special delivery and heard nothing at all despite emailing to find out what was happening. I then rang them and was told the phone was worth nothing as it was 'catastrophically damaged..' and had been recycled, and that there was nothing that I could do. It was in the T&C's ...!
      The phone was in perfect working order with battery and cover, boxed with all accessories and instructions untouched. The screen had a small crack in the upper glass of the screen - but on the frame part of the screen - which was not on the display. I thought I might get a slightly reduced price because of this as they say cosmetic damage can cause a 10% reduction in their T&Cs guidance.
      But to recycle my phone without contacting me and to pay me nothing at all without any explanation is disgusting. I am now taking the matter further with Orange as they offered me the upgrade by post, and I was foolish enough to believe that as Regenersis use Orange branding on all of their letters, they were a part of Orange - this is not so. Orange now say that Regenersis are nothing to do with them and can't help me, although i am trying to escalate this through their complaint system - i don't know if this issue is covered by ofcom even.
      If the handset was damaged in transit I should be able to claim on the special delivery Regenersis recommend, but I don't even think I can claim back on this as I don't have the handset..? Catch 22 !
      My main issue is that Regenersis have absolute say here, and their subjective view of the value of your phone can't be contested - you can't even get your handset back if you disagree with what they say.

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      05.07.2012 12:59

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      had an iphone 3gs 8GB which i sent to orange for recycle and quoted me £66 to send it to them. Few days later i get an email saying my phone was worth £39 due to 'damages'. When I rang them to find out what was going on, i was informed that my phone had lost 40% of its price due to a tiny crack by the charger port. When i said i wasn't happy with the price they said there was nothing i could do. Con artists.

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      28.06.2012 08:47

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      I wish i'd seen this website before sending off my phone to Orange...I had an Iphone 4 which Orange said I could get up to £225 for.. I was hopeful to get full amount as absolutely nothing wrong with it - It was immaculate and full working order...I just had email from them saying it was worth £135!?!?!! No explanantion why the big price drop....VERY PEED OFF!!! Whats worse is that even if you are unhappy with the price they are offering you cannot get your phone back so what they say goes!!!I doubt anyone ever gets the amount they are initially told they could be intitled to.Absolute Con!!I have just emailed watchdog... If we all do the same then maybe something could be done about it!!

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      25.06.2012 10:39

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      i got told 232 for iphone 4 32 gb.....it had just been refurbished and boom oh it has fluid damage you are only getting 132. RUBBISH! it was nearly new, i am so angry and they dont send handset back. what a con! And it seems to be a common problem, im going to citezins advice because this company is a farce and a joke. THEVIES!!!!!

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      18.02.2012 09:00

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      Web site claimed I would get £61 for my phone - probably less 10% for a scuffed screen. It was fully functional and in very good condition apart from the scuffs.They sent the package to return the phone quickly, within a couple of days. Within five days I had an email from them saying (and I quote): -"Not functional, powering on, cosmetic damage, LCD damage, minor fluid ingress, missing battery"Sure enough the price was drastically reduced to £36. Now I know there can be errors of interpretation, but that is just ridiculous! Two things are certain, it was fully functional and there was a fully charged, fully working battery! There was also no fluid ingress.I emailed them to either improve the offer or return it, it was ignored and they paid half the expected amount into my bank next day. No appeal.So, seller beware!

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      21.01.2012 14:43

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      Service is rubbish

      I submitted my order for recycling my Blackberry Bold via the online process and was informed I would be sent a pre-paid envelope within 2 days for posting the handset back to Orange Recycling. After 5 days, there was no sign of the aforementioned envelope, so I contacted them via e-mail. There was no answer after another 3 days so decided to contact them by phone to speak to someone in person. After waiting more than 10 minutes, I eventually spoke to an operator who said there had obviously been a mix up with sending out the pre-paid envelope so she said she would send out another. After another 3 days, there was still no sign of the requested envelope so I decided to contact Mazuma Mobile, who processed my phone within 4 days. I even got more money from them than I was offered from Orange Recycling. So, if you want a good price and good service for your old handset - DON'T USE ORANGE RECYCLING!!!

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      16.01.2012 19:21

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      CRAP

      Did everything as requested, packed phones in envelope, as noted from orange if the phones are over £35.00 in value then they request that you send it recorded/special etc (this costing me over a £5.00 to post) surely they know the handsets are over this amount (as per pricing input i completed on their website) maybe they should review this.

      The letter said approx 4 days turnaround - try two weeks :-(, emailed orange recycle and it was like communicating with a automatic generated robot, didnt answer any questions that i asked, just kept saying that i would receive payment soon.

      Only got confirmation that they had received 1 handset, and not the other 2, 2 x iphones were perfect condition, the first one they knocked down to £55.00????????????? and the 2nd one they told me that it was blacklisted and that they had disposed and wouldnt pay and that i couldnt have the handset back as it had been resold!!!!!

      Yet i had a confirmation email saying that they would pay £75.90??? original quotation for a 3gs was 108-110.00, and i received nothing.

      Worst recycle company i have used, very slow, not the brightest of staff, misleading emails, misleading time scales and a rip off, i only used these as they came back with the highest price for recycling............so now you know why!!!

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