Very Rude Staff (Portrait Place)

Member Name: lesums59

Product:	Portrait Place
Date:	26/10/08 (540 review reads)
Rating:

Advantages: None

Disadvantages: The staff they employ are not properly trained

I am absolutely appauled by the service (or lack of it) when I took my grandaughter to have her photos taken yesterday in Boots, Swansea. There were 2 pixie staff on site one girl and boy. The girl was busy with a customer selecting photos whilst the boy was on the other computer also composing photos. I stood there for 1/2 hour and in the meantime another couple stood beside me to which the girl acknowledged and I was totally ignored. Finally she asked what I wanted when I said 'to have photos taken' she said 'oh we are really busy the next time is in 2 hours'. I told her 'no way, you have seen me standing here for 1/2 hour before saying anything and I am not prepared to come back'. I walked out in disgust! I also stated very loudly that I was going to complain to their 'Head office'. I think the Company need to train some of their staff in 'Customer Care' after all if it wasn't for the customer they would not be in business and these people would not have jobs! I will never use them again and am wondering what the Company will say to me when I complain.

Summary: Disgusted with Service - or lack f it in my case!