“ Offer a total service from complete surveys to detailed reports on completed work. „
Having renovated a number of period properties in the UK & in France it has been a refreshing experience to find a company that not only can offer a "true" traditional timber window but one with the quality of yesteryear and the with the old fashioned service to match.
When my wife & I decided to embark upon renovating our 1830 built cottage in Hampshire we endured endless salesmen trying to palm us off with their interpretaion of what a quality, traditional timber window should be.
The "gentleman" from The Sash Window Workshop who came to see us was not only patient and empathetic to what we wanted to achieve but provided us with the information we needed to ensure we made the right choice in design, materials and the overall effect the windows would have on the building.
There was never any "sales pressure" and once we had placed our order the service and attention to detail which resulted in an absolutley fantastic finshed job just kept on coming. Yes they are expensive, but do it once and do it right is our motto.
We cannot thank all the people at The Sash Window Workshop enough for all their hard work and effort to make the experience so pleasant and especially the installers who suffered my endless questions and desire for perfection throughout. Even when we had a few issues with imperfections in the glass and the handles, the efficiency with which it was dealt with was refreshing in todays world where customer service just isnt what it once was.
Mark & Susan Baker - Hants
I can't fault The Sash Window Workshop, service has been incredible from start to finish. We've had new frames in most of the windows with re activation of the existing boxes and 2 totally new windows.
As far as cost, we had 4 different quotes including UPVC and The Sash Window Workshop were less expensive due to the fact they were able to re activate the existing boxes, this hadn't even been and option with the other companies. I can see no difference between the windows with new frames and existing boxes and the ones that are totally new
We've just had a neighbor round as they are thinking of doing the same thing and they said they were slightly nervous because of the reviews. What I would say is people tend to write bad reviews, (valid as they may be) when something goes wrong, but rarely write to compliment good service.
After buying a new flat, we decided to have the old windows replaced with double glazed windows & had a look at a number of companies who provide this service. As far as the brochures and the prices were concerned, all of them seemed to be pretty much the same, but we were quite impressed by the salesman who came around to have a look at the windows. He was polite, not pushy and seemed to know his stuff. Another employee of theirs came around some time later, to take precise measurements, at which point he found something else that should be repaired, which would increase the price slightly. Up to that point, the service had been rather good, and we were looking forward to receiving our new windows. We gave the company the go-ahead in mid-October, hoping that the windows could be installed before Christmas. That, unfortunately, turned out to be too optimistic. The earliest date we were offered was 31 January (which was not possible for us). We then agreed on a new date, the 10th of February. I took that day off work, to be able to let the installers in, and my wife and I both took the next day off work, as we wanted to paint one of the rooms after the windows were installed, and the different coats of paint would take time to dry.
The Problems start:
On the day before the installation date, we received a phone call alleging we had not paid the 2nd instalment (which turned out to be untrue). At 6.31 that evening (yes, 18:31!) on the day before the installation was due, or, put differently, a mere 14 hours before the agreed installation time, I received a phone call telling me that they would be unable to install the windows as agreed, as there was a problem with their workshop. Given the proximity in time between the phone call alleging non-payment and the cancellation, I had my suspicions that they were trying to shift the blame onto us.
This resulted in us effectively losing 3 days of work (the 2 days I had taken off, as well as the one day my wife had taken off work). The new installation date was the following Saturday (12th)- although this meant that we could not start painting until Saturday evening, which meant that we were unable to get the paint job finished over the weekend. As we both work, the flat was in a state of chaos & in a half-painted state for the whole of the following week; we were trying to get that done in the evenings, after work (not ideal, as it means only artificial light & very late nights). I did point this out to the Sash Window Workshop, who claimed to be "hugely apologetic" & sent a bunch of flowers, but refused point blank to provide any sort of compensation (as far as I am concerned, they should either have paid for a painter to do the job we were unable to do as planned, or compensate us for the 3 days we lost). Apparently, however, it is not their policy to provide financial compensation. Moreover, they claimed that the delay was caused by a problem with their machinery, which they felt should class as "circumstances beyond their control"- conveniently ignoring the fact that it was their machinery, in their workshop, under their control that seemed to have been the problem.
While I understand that occasionally problems can arise, I would have thought that it would be good business practice for them to anticipate that too- and not leave the manufacture of the windows until the evening before the due installation date, and certainly I would not expect anyone who wants repeat business to inform a customer of such a delay mere hours before the agreed installation time. So far, other than words & a bunch of flowers, there has been nothing forthcoming from them. Maybe it is because we had all of our windows done, so would be unlikely to give them repeat work anyway.
Although the work itself seemed reasonable at first, we still have problems with some of the windows being very stiff. Originally we thought that was something that would resolve itself after a short while, but now, almost one year later one of the windows is still so stiff that it always takes a considerable effort to open, to the extend that my wife can't actually open it herself. Another problem we only realised at a later stage was that they had not properly painted parts of the outside, leaving the external wooden portion of the frame (where it joins the windowsill) only with an undercoat, which is quite frankly shoddy.
One further criticism I have is that when their salesman came around, I pointed out that one of the reasons for wanting double glazing was to reduce the noise levels (as we live on a fairly busy road). I was assured at the time, that if the noise was just "normal traffic" (i.e. not living next to an airport or similar), then the "normal" double glazing should be sufficient. At the time I felt this was positive, as we were essentially advised to opt for the cheaper option. However, in retrospect that advice was not borne out to be good advice- the noise is still considerable now, despite having double glazing, so opting for special noise reducing glass would have been a better option. In view of the amount of money one spends on double glazing, paying a couple of hundred pounds more would not have made that much of a difference, and was what I was intending on doing before being assured that it would not really be necessary.
I would avoid this company- the way they treat their customers when things go wrong due to their own mistakes is appalling, and as far as value for money is concerned, it looks as though there are no huge differences between the different companies.
I used the Sash Window Workshop to replace two sash windows which were so rotten that they were beyond repair. The service I received was first rate and the quality of the windows are absolutely outstanding. The people who installed the windows took great pride in their work and they could not have been nicer or more accomodating. They went to great lengths to work around our busy family schedule and left the place spotless after each days work. On the basis of my experience I would strongly recommend the Sash Window Workshop.
I would not recomend this service. They were very quick to take money to install the windows but then when the beading started to come off 1 yr later they have been much less efficient at coming round to fix it. I have now taken 3 days off work waiting to come round and they either dont show up or they bring the wrong parts!maria
I notice that the company seems to have had a bit of bad press on doo yoo, i am surprised they have a very good reputation and my experience was very positiveThe service was very good from start to finish, the sales man was professional the fitters work was clean and tidy to a high standard. We are delighted with our windows.
I am aware that lots of people have had a good experience of the Sash Window Workshop. Sadly, my experience is somewhat different.
We own an Edwardian house which like most others has draughty sash windows. Obviously we wanted to preserve the windows and at the same time eliminate draughts.
We turned to the Sash Window Workshop - big mistake.
The salesman was fine, not pushy. He introduced us to the idea of double glazing and we opted to try it out on our living room bay window which comprises 4 separate sash windows. Thank God we opted to try it out first before comitting to having all the windows "restored" and double glazed.
Whilst they did not entirely ruin the windows, they came close. The original glazing bars were almost compleyely destroyed and they happily afixed broken and split pieces of wood without bothering to attempt a repair.
The frames were battered and tattered as a result of the obviously amateurish efforts to rebate them to install the double glazed elements.
The window furniture was fitted crockedly.
The draught excluder strips work okay for the most part but as the "restoration" did not include a proper restoration of the frame, they are not as effective as they might be and the windows do not open and close as well as they might.
Following the work, the original salesman paid a visit and he confirmed that this was not of the quality he would expect and was disappointed that we did not want further work done - odd that.
Since then, I have engaged a local craftsman to restore my windows and fit draught strips. Every one now works perfectly, draughts excluded etc. It cost me 50% of what this mob would charge for their cack handed efforts.
It may be that my experience is one off and the idiots who did the work on my house have all been fired. But my advice would be, find a local carpenter who is a real carpenter. This company does not employ craftsmen.
As the owner of a 140-year-old house by the seaside I'm a bit of an expert on draughts. When there's a storm the whole place shakes and all my sash windows used to rattle. Unless you had thermal-lined curtains and kept them closed all the time you couldn't keep any heat in any of the upstairs rooms. I dreaded getting the windows fixed because I had heard so many horror stories about dodgy salesmen and awful bodged jobs but after 11 years of freezing every winter I began calling round the firms who advertise in period property magazines. Some were just as slimy and nasty as I'd feared. One was so horrible it has now got its own special (bad) review on Dooyoo. Another said they should all be replaced at heart-stoppingly vast expense. Then I called The Sash Window Workshop, which is based in Bracknell, Berkshire but covers most of the country. Huge, huge difference. Easy to make a no-strings appointment over the phone. A stout, middle aged gentleman turned up, measured up, told me that actually my windows were in much better nick than I'd thought and could easily be repaired and draughtproofed for a total of about £4,000 for all seven windows, most of them really huge, several of them with rotting cills and lower sashes. He also said they could actually double glaze them on the existing sashes, which would cost more obviously and be marginally warmer, but that he thought the draughtproofing would be the most sensible option. Double glazing good for cutting out sound if you live on a noisy road, he said, but as you don't, hardly worth the extra money. No hard sell at all. He said the firm would write to me with a proper price when they had sorted his survey out and looked at the work involved. A few days later, they did. £3,818 for the whole thing, including VAT. I accepted. A date seven weeks away was fixed. A carpenter turned up bang on time with all the stuff as agreed and worked incredibl
y hard for two days, taking each window out of its frame, replacing all rotten wood, renewing sashes and locks and glazing bars and cills and painting the new bits and putting it all back together. Result: All the windows open and shut perfectly, top and bottom, so I can now clean them easily for the first time ever. The draughtproofing stops them rattling, makes them run smoothly and there is NO HINT OF A DRAUGHT! I keep having to turn the heating down because the house is so much warmer. The windows look fabulous and all the work is guaranteed. And by the way, no, in answer to one of the comments on this review, I've never reviewed this company before!