the sky package of tv, broadband and talk sounded good value, however this has sadly proven not to be the case. firstly problems with the broadband, then trouble with sky talk. spent a few frustrating hours on the phone (which i had the privelidge of paying for) spoke to managers and they assured me it would all be sorted. sadly it still has not been sorted months later. obviously in the meantime i have had to pay for calls through the out of contract bt line at £20 a month.
sky has proven to be an expensive and frustrating mistake.
the customer service is terrible as you spend a minimum of 45minutes a go trying to sort problems, and speak to operators who have no authority to amend or change anything.
the best thing is that even though sky have never adhered to "the contract" - you, as a customer cannot get out of the aforementioned contract!
my best advice would be to stay well clear of sky altogether