I have been a customer of sky tv for close to 9 years. Recently, I have been looking at ways of cutting my monthly expenditure and the £84 that I pay to sky each month for tv, phone and broadband had to be called into question.
In previous years, I was informed that if I called sky once per year, I would be entitled to a discount of up to 25% off. I was very happy with this offer and would have continued to be.
However, upon calling this year, I was informed that I wasn't entitled to any reduction in my bill. At first, I thought that this was fair enough, until I entered into a discussion with a friend who had recently cancelled his sky subscription, only to be contacted by sky a few months later to be offered a 75% discount for 12 months.
This was also forwarded to my email address by my friend as further proof.
Upon contacting sky, I was told that I wasn't eligible for such an offer as that came from sky's commercial team and because I was an existing customer, I wouldn't be afforded the same offer.
Trying to forward a complaint to sky is difficult enough but to be acknowledged is almost impossible. After waiting on the phone for 12 minutes to talk to somebody about why they see fit to offer different tariffs to different people, I was greeted with an advisor who was obviously following a script and had no interest in sorting my problem/issue out.
I would advise anybody who is looking to subscribe to sky or virgin media to compare them both very carefully and consider swapping companies annually to achieve the best offers as they both seem more interested in new/previous customers than they are existing ones.
Loyalty is obviously not rewarded by sky and as a consequence, I will be switching my tv package to virgin media very shortly.