I would just like to say how appalled I am by the lack of customer service. I emailed on November 7th after spending over an hour trying to order photos to no avail, the system kept showing my graduation photos from 8 years ago not my daughters' recent photos.
Absolutely no one got back to me to help me order photos
I have put in a strong complaint to the school and hope that they don't use Succees Photos again – I am not the only one who has had a bad experience.
Such a shame Success can't be bother to help…
I have never been so disappointed with an online experience
TERRIBLE- literally ruined my graduation!!!! Rude disorganised staff- no queuing system at all- hundreds of people all trying to get their photos at once, priority passes and pre-booked time slots meant absolutely nothing despite paying extra for them. Spent over an hour and a half being pushed & packed against other people so when the time for the photos to be taken came we were hot, sweaty, flustered and really not in the mood. When my Dad told the manager that he thought they would benefit from a queuing system he said "It isn''''t my responsibility, we are all adults, people should queue like adults"... with 600 people graduating in one day plus families I don''''t think that this was a particularly good or helpful management strategy.
It was 20 pounds extra for the photos to be framed, so I expected the company to mount & frame them. Not the case, after the photographs were taken we had to join another queue where we received our frames only i.e. we will have to frame the photos ourselves when they arrive in the post! Pretty shocking and shoddy all in all. I didn''''t expect to spend my entire graduation afternoon fighting to have 100 pounds worth of photos! Quality of photographs was OK, lighting left a lot to be desired.
They're prices are extortionate and the service provided for the money was horrible. The price per photo is ridiculous and the fact that you have to order a package of photo's instead of one at a time is ridiculous. Charging over £5 for a photo download before a graduation and then £15 for a download after the graduation??? How can you justify this?? My graduation was the greatest achievement in my life to date yet I was rushed through my photo's and told to stand in an unflattering pose. I also paid over £10 to book a time slot so that my disabled grandmother wouldn't have to stand in a queue, we had to stand the for over 30 minutes!!! I would not recommend this company at all, there are much more photographers out there with better value for money and a much better service. If I could I would give no stars but I have to give one.
I used Success photography for my graduation pictures. The service and the photographs produced were both completely disappointing. On the day I was rushed through even though it wasn't busy, I turned up after the rush so I was the only person there. I think they gave me about 2 minutes of their time, I didn't even know he'd taken the pitures before it was over, the scroll they gave me to hold was also falling to pieces and really really dated, completely off colour, and this shows through on the actual picture - it looks horrible. As I left I was handed a bag with some thin and flimspy picture frames - I took it that i'd be framing the pictures myself... not quite what you expect for the prices they charge!! When the pictures arrived I was disappointed even further, the picture was dull and a bit blurry to be honest! I mounted the pictures myself after having to cut them down myself as they obviously couldn't be bothered to do it properly to make it fit the frames, I also had remnants of other peoples pictures on the edges of mine... a real thorough job aye! basically the pictures my family and friends took are a million times better and more special, the one from success is probably a picture which will sit in a draw somewhere and never be seen because its crap crap crap!!! So upset and annoyed, especially because they take the skin off your face with their prices, I will definatley be trying to get some kind of refund!
The worse ever services provided. The delivery was on time, yes.... BUT! the Pictures were dull, bad lighting and very amateur for the fact that they are charging so much.. They are just gold diggers.MAybe i am one unlucky fella to get a bad service.. BUT! they definitely wont be getting any of my friends to use their services.. i will introduce another studio from the UK.
I had an amazing service from Success Photography, not only were the shots printed to an extremely high standard, but they were a reasonable price and delivered fairly quickly. I would definitely consider using success photography again in the future.
I made use of Success Photographies services for my graduation. Whilst everything seemed professional (albeit a little like a cattle market) I couldn't have been more disappointed with the results.The photos were terribly exposed, completely blowing out a white shirt, there was dust visible on the shot - clearly on the cameras sensor, the background was creased and the equipment being used to take the photographs was inappropriately out of date.Genuinely a waste of money, myself and a friend are both amateur photographers and managed to achieve better results standing outside with half the equipment Success appeared to be using.
On-site photography service based in Surrey.