by - written on 28/03/13, updated on 29/03/13 (Useful, 140 readings)
I wouldn't wish my experience with The Garage Door Company on my worst enemy. Door fitted in december 2010 Within a few months of them fitting a roller garage door I had my first problem. The roller curtain getting stuck when it rolls up. Horrible crunching sound when it happens.. and have to manually unravel ... Read the complete review
by Mr a lynn - written on 30/01/13
Survey, price OK, 50% deposit. Door fitted three weeks later ..... EXCEPT door panels wrong size and had to bolt my old door back in place. Had access via the house but limited to what I could put in or take out of integral double garage. TEN weeks later, after letter to owner of company, many phone calls etc the panels finally fitted. Pleased with final job but still awaiting full explanation as to how it took less than three weeks to manufacture initial (wrong size) panels and nearly ten weeks for correct ones. Paid most of the balance and waiting to see what discount they are going to offer for inefficiency and inconvenience. Fitters said mine was not the only problem !!!!!
by Mrs D - written on 12/12/12
I recently had a door fitted by The garage door company. Their customer service was shocking. Once they have your deposit they couldn't care less. I had weeks of phoning them trying to get the door fitted, info changed every time and their manner was disgusting. The door was finally fitted, but I don't need such appalling customer service when there are plenty of other companies to use. The stress and wasted time they caused I can't describe in words!
by Geoff. - written on 15/09/12
I recently had a door fitted by The garage door company . And my advice is keep away from this company , once they have your deposit they couldn't care less... They use the old selling style where the salesman tells the customer that if they order and pay half today they get the Garrage door at a discounted price ( yes people still fall for that old trick ) then you have weeks of phoneing them trying to get your doors fitted , my advice . bad ccompany keep well away ...
by j b - written on 10/09/12
Poor service from this company. failed to turn up for 2 appointments and didnt bother to call me about it either. its now been 5 weeks and they still havent been to fix the doors. Ive already paid a deposit.I Spoke to the customer service manager who just hid behind terms and conditions so was less than helpful.they did however offer me a free service or weather strip as compensation but i didnt need any of these things.
by Kerry Parkinson - written on 31/08/12
We purchased a garage door on line in their sale and heard nothing more. We had to contact them in order to find out when the delivery date would be even though we had paid £30 delivery charge. We were told anytime Wednesday, Thursday or Friday the following week. I used my last 3 days of annual leave to wait for the door. Come Friday ... Read the complete review
by Andrew peterson - written on 24/04/12
This company are good at coming out, surveying and giving you the babble. They took half of the money as deposit then promised the door would be fitted within 6-8 weeks. 12 weeks later they eventually turned up one morning without warning ripped my old door out, only to realise they had made the door to narrow. The fitters left my old ... Read the complete review
by S Blackburn - written on 20/12/10
I am writing to say how very pleased I am with the replacement garage door that the Garage Door Company recently installed at my home. Particularly pleasing is the way in which their staff worked - from the lady that dealt with my phone calls, the person who came to give me a quote for the works and especially the fitters who installed the door. They worked most cheerfully and efficiently in what only can be described as freezing conditions and where a joy to have on the premises. Many thanks also for the way in which they cleared away all traces of the old door and its surrounds. Rest assured that I would certainly recommend the Garage Door Company to any of my friends or neighbours who want to replace their garage doors. I am a very pleased customer. Thankyou.
by - written on 30/01/09, updated on 31/01/09 (Very useful, 2315 readings)
When I moved into my current house, one of the benefits was that, in a street where parking is tight, the house had a garage. The downside was that the garage door was broken, so it was initially unusable. Once my finances had started to recover slightly from the expense of moving, I decided to get it replaced. I rang a ... Read the complete review