I have used this website many times to order prints, photo mugs and photo books and although the quality of the prints has always been acceptable I find the website is a bit of a nightmare to use. I also find that the firm don't advertise their prices as clearly as they ought to so whilst you go through the process of ordering your items the price creeps up and up with no explanation of why!
One of my most recent orders with the firm was a soft cover photo book which I wanted to order as a gift. To use the site you first must register with full details. Then you need to upload any personal photos you wish to use. These photos are stored in online 'albums' and then you can choose which of the individual uploads to use in your printing projects.
I find that the uploading process is hit and miss. Sometimes the photos load perfectly well and around half of the time I get an error message saying the photos haven't loaded correctly and to try again. If the photos are loaded up sometimes the album does not appear in the list of available accessible albums so you have to go back to the homepage and begin the project from the beginning so that your new uploads can be recognized!
On many printing projects the photographs are truncated with no opportunity to move the photo around so that vital parts of the picture are shown in the available space. This obviously means that the quality of the design overall is lowered.
I also ordered a photo mug from here recently. I'm pleased with the quality of the mug material, the printing and design options available. I also like that the process is so simple. There is a 'wizard' style program that can basically design the mug for you - although it allows you to play around and organise the position of photos on the mug as well as choose font style and background colours until you have the perfect item.
What is wonderful about this firm is that you can pay by Paypal as well as the usual credit and debit card options. It's a very easy way to pay and I feel it's a safe way too.
The speed of which orders are processed is quite impressive although delivery costs are included and vary according to what you have purchased. I usually only pay around £1.99 per order though so it's still quite a low postage cost.
I would certainly use this site again but I do feel that there are some problems with the way uploads are organised and processed on the site. However, I'm happy with the items I've received so far from the firm and am happy that they are delivered so swiftly.
I've recently got back in to film photography after discovering lomography, and although it is at 'hobby level', I'm a practicing artist and will be looking to use film photography as a part of my practice.
For Christmas my fiance bought me a DIY kit to put together a TLR camera. I had some 35mm film lying around so used them up, and I had some prints developed by Max Spielmann. The prints were quite good, but unfortunately they came with a side of bad attitude from the person working there - she seemed upset about the lomo effect on the images and was "sorry" that she "had to charge me" for the images.
This lead me to look at postal ordering simply to avoid any attitude problems. My fiance suggested Truprint because he used to use them years ago, and never had any problems with them - great. I checked the prices online which were reasonable and cheaper than others, and then requested envelopes to be sent to me, which came about a week later. The prices on the envelope were higher than on the website, but when I went to check against the website there is not just an error message on film processing prices, so I had to pay the higher price. If I knew that it would take this long then I would have chosen a different company, who would charge the same price. Truprint stood out to me because online, they were slightly cheaper than other companies. Anyway ....
I sent off 3 films over 3 WEEKS AGO and I'm still waiting for them to come back to me. I e-mailed them almost 2 weeks in to waiting and they replied quite promptly advising me to call my bank to see if my cheque had been cashed. After a 40 minute call to the bank, and after they confirmed that the cheque had been banked and cleared the Friday before, I e-mailed Truprint back. They replied the same day (just over a week ago now) saying that they had incorrectly put my details in when I initially e-mailed them, and that they had the cheque and films all along - quite incompetent, all they had to do was check my details, which I also included quite clearly in the initial e-mail! Anyway, they then said they would process the films and dispatch towards the end of the week (which would be last week). I'm still waiting, and I will definitely NOT be using them again. Useless.
If I could give 0 stars I would.
I have used Truprint three times, once for a Valentine's card, once for a photo-calendar and once for a photo-mug. It has to be said, all three times I had a voucher that meant I only had to pay for postage (the total price Truprint charges for these three items is ~£25 - not exactly cheap). I wouldn't pay full price for anything from this site. I have never paid for my photographs to be printed but my parents have and they say the service is good enough.
Designing your items is very easy. Firstly, you upload a selection of photos you would like to use onto the Truprint website and once that's completed (very quick upload time) you select the template you'd like to use. You can then select photos you want and move them into the position you want and the graphic on the screen showing your design is quick to update and a very accurate representation of what you end up with. Once you're happy with a design, you finalise it, pay for it and then just wait for it to be delivered.
I have been very happy with the quality of all 3 finished products. The card had a glossy finish, was a good quality print and generally had the heir of an expensive card about it. The calendar is great. There were a number of different styles of calendar to choose from but I chose a classic kitchen calendar. The photos and text are clear, and of high quality. The design of the calendar itself is a good quality, it is easy to turn the pages and it has stood the test of my mum's constant use. I purchased the mug this Christmas and am absolutely delighted with it. The pictures look great on it and the mug feels like a good quality mug. I'm not sure how long until the pictures will start to fade, if at all, but the 2 months so far don't offer any clues that it's going to be any time soon.
Overall, a great website that allows you to design almost anything with effortless ease. I would keep an eye out for the discount vouchers rather than race in to pay the full price but even if I had paid for my gifts, I'd still be delighted with the final outcome.
I had three problems with Truprint
1)I ordered a photo book using an online voucher code for 50% off. I checked out and paid but then realised I had been overcharged. I contacted Truprint and was given a very curt reply stating online codes do not include extra pages. Upon searching the internet I couldn't then find any details of the voucher code used which I found strange. However I did find another voucher code for the website Snapfish which appeared to sell exactly the same product and then realised that Truprint is powered by Snapfish. This voucher code stated "includes extra pages". I contacted Truprint again to say I found this very misleading and they immediately gave me a refund.
2) The photo book arrived and at first we were very pleased with it. However after less than 24 hours and showing a few people the first few pages started to come out at the top edge. I emailed a photo and was told a replacement was being sent out. I was told that the first book had been put together during a very busy period (just before Christmas).
3) The second book arrived. Upon opening the book the first page was stuck to the second page. We had to prise the pages apart to enable the page to be opened. The pages are now over glued which means that the pages don't actually open properly and the photo's towards the centre of the pages are not easy to see. I again contacted Truprint and provided photo's as evidence of my complaint. They are willing to give a full refund upon return of both books. My problem is the photo book took hours and hours to put together as it contained over 300 photo's from a volunteering project. We went with Truprint purely due to the half price photo book offer as without this the book would have cost over £86. To say I am disappointed with the quality of this product and their lack of customer service is an understatement
It pays these days to dig your hands deeper into your pockets. This is true in almost every industry in today's market, but one that may go under the radar is in fact photography and the way prints are processed. With the attention steering towards digital technology and things like iPads where they take excellent quality pictures, the need for professional photo processing is perhaps becoming less sought after. People simply just photo edit and print off the pictures onto glossy paper themselves. I think that's alright, but I do like to every now and then have my pictures developed so they can go in my album - they look more professional and I like to do it that way.
The thing that has stopped me recently has been the prices. I used to take my SD card down to my local Boots, Jessops etc and get my pictures done there - it used to take about half an hour and I would have them in my hand at the end of it, minus about £10 for 20 photographs. Then one morning I opened an email from a company called Truprint.co.uk - I had never heard of them until then, and they were offering 40 free 6 x 4 prints for new customers ( although this has since gone down to 20.) I instantly signed up, but only about three weeks ago did I upload my photos and use their service. So how did it go?
So Who Are Truprint?
If Truprint were a pony it would not be a one trick pony. It has many talents. The main theme of Truprint, however, is that you upload your photos and then you can either develop them as you would normally, like at Boots, or you can make photo books, or make a mug with one of your photos on. It turns into a good gift shop as well because lets face it, people just love photographs!
There is a lot to choose from including cards, canvasses, posters, mugs, and stationary to name just a few. They also do lots of special offers, including the free prints for new customers, and once you've joined you get a free print for every x number you order. On your home screen there is also things like 20% off photo books or free delivery, depending on what they are focusing on that week.
I really like the concept and the fact you can either use it as a photo developing service, or as a gift shop, or both! I have used it a couple of times in the past three weeks, mainly because I'm a sucker for a bargain and when they say 25% off, I fall for it!
Like any company, they vary their prices according to demand and make the profit that way. 6 x 4 prints are 9p each after any free prints, and 8 x 6 are 40p - just to put things into perspective. I ordered 51 6 x 4 prints, with 2 8 x 6 and 1 collage of all the prints that I ordered and with shipping it came to £8.37. This did however, include my free prints.
Photo books and other products are a little more expensive which is where I suspect they make their money from. They entice you in by you uploading your photos and then you will receive handy emails with one of your prints on a canvas - so that you can see what it would look like. They do look good, and if the pictures are of your children, family or animals it is going to be difficult to not buy something like photo books, a canvas or mugs. A cheap 6 x 4 photo album starts at £5.99 - but you then end up finishing it with nice glossy paper which is extra, and also adding extra pages, which guess what? It's extra! A canvas will set you back £29.99 for a 12 x 12 square - which is quite expensive in my opinion - especially when sites like Groupon and Wowcher offer these all the time.
Site Layout and Ease of Use
The layout of Truprint.co.uk is miles ahead of similar sites. Once I had joined Truprint, I then registered with a couple of others to see if they were doing similar offers. However, I found their site layout awful and it took an age to upload pictures. Truprint is different because it does not take very long at all to upload your photos. It takes such little time that I even uploaded my entire photo albums from my computer, backed them up on a usb and then deleted them off my computer. The site is easy to navigate, with clear headings for everything and if you do decide to purchase prints, it is quite easy to work your way to the checkout!
Delivery And Quality
Having always used Boots, Jessops and such, I was a little wary of putting my faith in an online retailer to develop my pictures. I ordered on the 14th July, they were dispatched on the 17th and I got them about the 21st of July - so a week. I don't think this is too bad - if you wanted them in a hurry you would get yourself down to Boots, but I couldn't be doing with the hassle. With my delivery, I received a 25% off my next order which is quite a discount really and free delivery.
I was eager to look at the quality of the pictures and I have to say, I was really impressed. I think they may even be better than Boots. They are very sharp with every little detail showing up. I particularly love my 8 x 6 prints - I'm going to frame them and put them on my wall - they are very good quality and I'm just waiting to buy a good enough frame now! The prints were packaged nicely, with the 6 x 4 prints all together and likewise the 8 x 6.
-Can order prints from the comfort of your computer screen.
-The initial offer is excellent - £8.37 for 53 photos in my eyes is anyway.
-I was really impressed with the quality.
-Easy to use site.
-They do great offers - free prints initially, vouchers, 1 free print per x amount you buy.
-After your initial order, it can be quite expensive, or no cheaper than going to Boots.
-It can be a wait to get your prints.
-You can be tempted to buy more by their emails, which you get a couple of times per week.
Final Thoughts and Recommendations
I had a good experience with Truprint and will continue to use them. I was impressed with the quality, the prices, and the offers they use. If you are a person who gets a few pictures developed every now and then I would probably stick with who you go to at the moment - because Truprint won't be much better or any more convenient. However, if you, like me love photos and process regularly then this could be for you. Truprint comes with high recommendations from me.
We decided for the grandparents this Christmas from our daughter, we would create our own photo calendar with pictures of the various grandchildren, so it could be something to cherish all year through. Most online photo companies offer various deals in regards to the various products that they offer including photo books, digital prints and photo calendars and gifts. After looking around for the best deal, I noticed that Truprint were offering half price photo calendars on their website, as well as getting cashback from the likes of Topcashback as well.
Having never used Truprint before, and only ever heard of the name, I didn't quite know what to expect. Their website is colourful and inviting and easy to navigate so you can find what you are looking for pretty easily. Since I was only ordering a photo calendar I can only comment on this aspect of their service.
Truprint offer a range of calendars of different sizes including desk, kitchen and wall calendars. I wanted a wall calendar for the grandparents. As well as choosing the type of calendar there are options for several sizes. After looking at the options we chose a 12 by 12 wall calendar costing £18.99, which would become £9.50 or so after the half price offer.
When you have selected your calendar, you can then choose from a variety of backgrounds for the pages. The choice was vast, and I ended up selecting one that would coincide with the seasons of the year. Each page then came with a glossy colourful background.
After this selection was made, it was then a matter of uploading all of the photographs that you desired to add to your calendar. This is the most time consuming but you upload them to an album and then you can choose the order and design of placing the photographs or you can select the automatic placement of the photographs within the calendar. I chose to place the photographs in the calendar the way I wanted them. In terms of page layout, there were options for that as well, with you being able to upload up to three photographs onto a page of the calendar in different layouts, with each photograph having room underneath for your own text to be added.
Once the calendar was completed you were able to view all the pages to ensure you were happy, and then it was only a matter of placing the order, which when postage and packaging costs were added came to approximately £11.50, which isn't exactly cheap for a calendar, but not bad for a Christmas present for the grandparents.
I placed the order on a Friday evening, and by the following Tuesday, the calendar had arrived. I received an email to let me know it had dispatched and my cashback was also tracked. When I opened the calendar out of the envelope I was very impressed by the glossy finish of the photographs and the professionalism of the whole calendar. The photographs came out very very clearly and I was very happy with both the product and the service. A great service and a great Christmas present sorted!
Had several rolls of film developed and printed and as I've now gone over to digital, I asked the lab to scan them to CD for me. Here's the result http://www.flickr.com/photos/boakesey/4781892524/ As you can see, the negatives have been scratched and there's water damage and fibres all over them and the scans.Not all are as bad as this, but there are very few - out of 1000+ photos that do not have at least some damage to them. It will cost me a fortune to get the negs cleaned and rescanned - if it's possible with some of them. Also their "large" scans are less that 1MB in size. They are ruined and I had no response at all from their "Customer Service" I would NEVER use this firm again. What really annoyed me was that I have my own negative scanner and could have scanned them myself, but chose instead to go for their "professional" service. Don't risk it, go somewhere else.
My recent order of Christmas Cards from Truprint had the caption cut off the bottom, and arrived two weeks late.
Previous order from Truprint, top of all pics cut off (mostly peoples heads!)
Both times spoke to Truprint who agreed pictures looked fine on their online preview and they will reprint for free.
Sarah at Customer Service said Chirstmas Cards would be reprinted and couriered that day (16th Dec) to ensure arrived next day so I could send out for Christmas, I phoned them later two days later to be told they had not been printed and unlikley to arrive before xmas.
When I asked for my money back and a complaints address Martin on Truprint Customer Service became so obtusive I had to put phone down.
For thirty years I have used and recommended Truprint, NEVER NEVER AGAIN! They clealy have no quality or checking procedures in place anymore, and their customer services is appalling.
I WILL NEVER USE TRUPRINT AGAIN
Being unhappy with my local printer, I decided to try four online printers to see if there were any differences between them. It turns out that Truprint is part of Snapfish (or vice versa). The website was easy to use and the upload quite quick (I have broadband). I didn't use any of the editing features with any of the printers sampled, as I was interested to see what they each made of the same photo, and I always used the "free prints for joining" offer. The delivery charge (99p) was by far the cheapest, and the prints arrived in 5 days of the order being placed, which I think is perfectly acceptable. The paper quality is ok (slightly on the thin side if I was really picky) and fine for putting in albums/sticking on the wall/fridge etc. What was most impressive was the amount of shadow detail that was in the prints, without blowing out the lighter parts. No other printer could match this in my survey. However, the blues and greens appeared somewhat lurid and unnatural, and people a little orange/yellow. The sharpness of the prints was also fantastic. I would consider using Truprint again.
MY HISTORY WITH TRUPRINT
I've used truprint to have my photos developed for about 20 years. I remember having my first camera and the excitement I felt when getting my photos through the post along with a free film so I could use my camera straight away. I now use truprint online and have my digital photos developed into gloss prints to add to my photo album. For some reason I like to see them in photo albums - it probably sounds a little old fashioned as most people are probably happy with having them on disc these days.
CONVENIENCE/EASE OF USE
Truprint are extremely easy to use. You can either just plug in your camera of memory card and let Truprint do the rest or you can load the photos onto your pc and then log on to the truprint website (www.truprint.co.uk).
From there you just click on upload photos, then you can either choose an album to upload to or create a new album. You can then name and date the album and you just click on 'upload to this album'.
This then opens a new window you then click on 'select photos', which automatically takes you to 'my documents' where you just choose the pictures you wish to upload.
You can then order a few of the photos or the whole album and/or more than one album. There is no limit to how many photos you can order in one go. The system is so easy to use, it's all there in plain English.
There is a system Truprint have where you can share pictures or albums with friends. There is a tab at the top of the page named 'sharing'. Once you click on this you are taken to a new page. It shows you here how you can share with friends and family via email, share to social network sites such as Facebook and Twitter, share via a link in a chat window, personal chat room or blog and you can also make a 'Snapshow', you can create a sort of slide show by adding songs, themes and titles to you photographs. I don't think you can use your own music, but they do have a list of 34 to choose from including 'Auld Lang Syne' and 'We Wish You A Merry Christmas'. Once you have designed your Snapshow you can then email it to friends and family. I've never used this before but had a go before writing this review, it really is a great idea especially if you have family and friends who live away.
ITEMS YOU CAN ORDER
There are many different items you can order ranging from photos to mugs. You can personalise so many items which is great for presents especially if you have awkward relatives like I do.
You can have posters, mugs, calendars, jigsaws, greetings cards, t-shirts, baby bibs & vests, placemats & coasters, mouse mats, photo books, canvas' and acrylic enlargements, magnets, keyrings, stationary and teddy bears with personalised t-shirts on. They also make your favourite photo into a canvas.
I think this is a fabulous idea, you could have a photo of the children made into a jigsaw puzzle for grandma , or as I did, a photo of my Dad in his biker gear put onto his birthday card - he loved it! I have recently ordered a collage mouse mat with pictures of my nieces and nephew on for my sister for Christmas.
You can add special effects to your photographs as well. These include fancy borders to represent special occasions or just plain borders to make the photo look good in a certain frame. You can fix and enhance the photos by reducing the red-eye, crop parts of the photo that you don't want, and you can apply a tint to the photo such as black and white, sepia or pink.
Standard 6x4" prints cost 9p each, 7x5" prints cost 19p each, 8x10" prints cost £1.20 eacj, 8x6" prints cost 40p each, 12x8" prints cost £1.20 and wallet prints cost 99p.
There is an offer where you can purchase your prints in advance. It then works out cheaper per print if you pay for 500 6x4" prints it'll cost 5p per print and 250 6x4" prints will cost 7p per print
150 7x5" prints would cost 18p when paid for in advance and 300 7x5" prints would cost 17p.
DELIVERY & PACKAGING
Standard delivery takes 3-5 days and costs 99p, that's for up to 50 prints in one order. 51-500 prints costs £1.49 and 501 + prints cost £1.99.
There are many other delivery charges for the many different facilities and items you can purchase like photo gifts such as mugs, mouse mats, t-shirts etc prices for these start at £1.99 and then an extra 99p for each additional item.
I think that the delivery charges are very reasonable, sometimes truprint do special offers such as free delivery, I receive regular emails from them with these offers included.
The packaging is also very good. My photographs come in a sturdy cardboard envelope, I have also ordered birthday cards and a calendar in the past which also arrived in the same type of packaging. I have never ordered gifts so I cannot comment on the packaging for these items. But am sure they would come in the appropriate packaging for each item.
When you first make an order with truprint you have an account. You then have a login name and password to get into that account. All of your photos that you have downloaded onto the site are then kept in your account. You can also check if you photos have been processed and dispatched. The account will also show orders fro the last 30 days and an easy link to previous orders. If you have paid in advance for photos these credits will be shown in this section. Every photograph that you have ordered using the Truprint site is stored in this section unless you wish to delete it, I have found this very useful - my Nan liked a photo of her and my Grandad so it was very easy to just order another copy of it with my next order.
Throughout the year truprint have special offers on. Such offers include half price prints, sales on gift items and also opportunities to be entered into prize draws. All special offers are emailed to you so you don't miss out on the great offers. My most recent purchases included free delivery and a half price collage mouse mat which was reduced from £6.99 to £3.49.
MY OVERALL OPINION OF TRUPRINT
My overall opinion of truprint is fantastic. It is so simple to use and it stores all my previous photos, so in the future if I want to get copies of my previous prints I can. I can't imagine using any other photo developing company as I have never had any problems with truprint, in fact they have always been outstanding.
I decided to print some digital photographs with Truprint and take advantage of their '40 free prints' offer when you use them for the first time. I uploaded my pics on 3rd September and received a confirmation email that stated it should take 1-3 working days. 4 days later I received an email to say the order had been completed. Hurray!!!! But 2 days later (9th Sept) I've still not received any photos. Compared with Photobox who took 1 day they are completely rubbish and slow to deliver. Don't use if you want speedy service. Fingers crossed they turn up tomorrow!
Truprint has been my choice for online print ordering for a couple of years now. Their website is very user friendly and they have a vast array of photo products to purchase.
The prints are good quality and you can order very large sizes for quite a reasonable price, if you have a fairly decent camera and can take a photograph you can achieve a professional looking print at a fraction of the cost. The site will warn you not to produce if you use a picture which is not good enough quality to be enlarged to the size you have chosen. The editing software provided is quite basic but good enough and they have lots of different layouts and designs for cards and photobooks.
The prints aren't a bad price at all, much cheaper than supermarkets e.t.c You get 20 free 6X4 prints for registering and if a friend has recommended you, they get 20 free prints as well.
The photo gifts though aren't so cheap however they very often have limited offers for specific gifts half price. Last year I had 6 canvas prints for friends and family half price, I have also had half price photo books and calendars so I begrudge ordering at full price then. You also get a discount for multiple purchases of the same item.
Be careful over postage though, some things are quite expensive to post, they price per item rather than per order.
The customer service is poor, they have a no quibble guarantee but you can't actually speak to anyone and they take weeks to respond to emails, though you do get there eventually.
Truprint are in my experience wonderfully cheap, good quality, and reasonably easy to use. Also quick. You choose your pictures that you have taken with care, you select the size, the number of copies, the enlargements. Your friends sometimes select from your pictures too, and then, very simply, you order them. and a few days later, there they are.
BUT IT IS SO DISAPPOINTING not to get exactly what you ordered so carefully, and this is happening far too often. Until now I have not complained, because of the other advantages of using the service.
Assuming the process is not manual, how can the computer get it SO wrong?
This time it was particularly galling, as the photos were to go to back to Kenya with a new-born baby, and it is too late to get them again before the flight this week. Six out of the eleven pictures they chose were missing.
So, a bit of a waste of time and money.
I had suggested they should use the Truprint service, but, frankly....!
PULL YOURSELVES TOGETHER TRUPRINT! YOU HAVE A GREAT COMPANY, AND IT MUST GET BETTER or we will all leave..
I came accross truprint years ago when you used to post the camera film (b4 digital lol) and they sent it back through the psot for about £1 per 24 pictures. I found them again online when i wanted to create a special photo album/book for my friend's birthday.
I found it very easy to navigate around the website, quickly flicking from gifts, to my photos, to other albums and to the home page. I used the website to upload all my photographs, quick and painlessly!
There are a huge range of gifts available such as photo t-shirts, mugs, mouse mats, posters, coasters, calenders and much more. There is always some thing for every one and i have found a gift to suit my grandparents, friends and my 2 year old cousin! I also find these prices very reasonable.
I recently ordered a photo book for my friend, i was able to choose the layout of the photos, the background and the wording on each page. I spent hours perfecting each page and when the printed copy arrived i was so pleased, it was perfect!!
What i particulary found helpful, was that if a photo was low quality and it was going to print slightly blurred on the book, it warned you there and then, so no worries and no low quality photos!
I also ordered a stack of prints, which were also great quality for the money!
The only downside was the postage cost was calculated for each item and was a little pricey. The items came within a few days of dispatch in perfect condition.
I love this website and find it so easy to create a personal and unique gift for a reasonable price! well worth the effort for that special occassion!
They are the worst film processing company on the market, they have ruined two sets of prints on me. Their comment was that the film was old and had "age spots" on it, however it was less than a month old. Having returned them twice, they still came back in the same overexposed (yellow hue) state as originally received. I headed off to ask experts on the high street who confirmed that the film was fine, but they could not print a "decent" set of prints for me as Truprint had ruined the negatives. I have now reported them to consumer affairs and Trading Standards are investigiating them. They refused to refund me and would not give me a reason! My prints included my grandsons first Christmas, he was aged 1, I have cried over this as they were the only photos taken. I do not want anybody else to go through this so trust me stay away from them if you value your photos/negatives. Once Truprint print them your negatives cannot be used to correct their mistakes so you will never have "decent prints" from your film. A very very disappointed ex-customer